My bike is whisper quiet when I ride with the motor off, something is definitely wrong. Do not take their bullshit excuse.Finished my KSL build on Sunday and took it out for a few brief rides around the neighborhood. I ran into two issues I wonder if anyone else has encountered and solved:
1) Headset cover stays stationary instead of rotating with the fork. This causes the lower spacers to grind against the stem as you steer. Everything is installed exactly as the manual depicts. Flipping the cover upside down fixed the issue, but it seems ridiculous and probably isn't the best solution for minimizing dust ingress over time. Specialized Rider Care wasn't happy and asked me to take it to a dealer.
2) On my fourth or fifth ride, the bike started making constant noise from the crank area whenever I pedal with the motor off. It's usually a high-pitched whine but sometimes shifts to a mid-pitch howl. The sound immediately stops whenever the power comes on. I can see that the spider rotates around a motor-driven shaft, and that shaft stays still when the power is off. I'm sure the sound is coming from some kind of rubbing in the interface between these two parts. This being an SL bike and all, there are a lot of times and places where there's just no need to turn on the power at all. I haven't had the chance to pull the spider yet since I couldn't figure out how to remove the retaining ring straight away. I'm having the dealer look at it since it's already in for the headset cover issue, but they're already trying to give me the excuse that that's normal. I called BS on that since it was perfectly quiet for the first few rides. Has anyone found a suitable lubricant to keep it quiet?