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Do you have a Garmin or anything else paired? I had the exact issue but as soon as I removed my Garmin as a sensor it worked.No luck getting the update to download on the Levo. Constantly fails between 4-26% during the update connection module phase. I tried deleting and reinstalling the app. No improvement. Any ideas?
Edit: Spoke to Specialized Rider Care this morning. They're seeing a history of errors between the TCU and motor in the log, so it sounds like a bad TCU. Seriously a bummer. I was having problems with the remote on this bike as well and had to swap that out. However Specialized implemented their CANbus, it seems the hardware isn't very robust at all.