Tieff
New Member
Can you please tell us how you secured the battery from moving sideways? If several people try this and it works, there is even more certainty that the solution will help.Battery disconnection update
After having installed the new latch, and all errors erased from the bike and the upper support checked by the LBS, I thought all problems were solved...
but no!
Battery has already disconecting itself, so before contacting Canyon (again...), I figured I would check the issue better myself.
#1 Canyon is not the first to suffer this problem. If you check Trek Forum, you'll find that the Rail model suffer of similar problem - battery disconnecting itself.
There are several issues, and althought people have alignement procedures written down, it seems several bikes continue with the problem.
#2 - Either Trek Rail, or Canyon Strive :ON don't use Bosch Rail system, and The battery is secured by a lower and upper support, having the plug incorporated. This seems to be the problem
Securing the battery, should be independent from connecting the battery.
#3 - Mondraker, have moved away from removal battery, much probable due to these issues.
After reading this post again, I thought about immobilizing the battery sideways (it had always a side movement, at least mine...).
Results: Nothing happened! Problem is solved, as well as the constant rattling I would ear on rought trails!
As soon as the side supports are removed, the problem comes back.
So, before start jumping of joy, I will continue experimenting this solution, until I'm sure it has been solved.
I will report back soon after I'm satisfied, but basically it's a very simple solution, not requiring zipties, not bolts, what so ever.
It permits remove the battery, and install, and it takes around 30sec, to place the solution to stop side to.side movement...
Since I didn't had this problem from new, and only appeared after several rides (+1000km), it seems I need to take a close look at the connector.
Anyone has the dimensions /tolerances on this connector?