Strive:ON problems

[CrispyDesigns]

I’m convinced it’s a batch problem. I think the majority of purchasers went for the 750 battery and the Large frame seems to be the most common size too. Bearing this in mind it makes sense that the ‘issue’ is showing up to people with the Large frame and the 750 battery. I can’t remember any of the many, many reviews of the bike ever mentioning any issues at all.

 

[el.guillyt]

Reviews of a few days don't show any possible failures, they fail to show the issues after some time, mostly because reviewers don't keep the bikes long enough to experience

 

[Rob Rides EMTB]

Reviews of a few days don't show any possible failures, they fail to show the issues after some time, mostly because reviewers don't keep the bikes long enough to experience

I rode my test bike a fair bit and quite hard and didn’t spot it. It happened on my personal bike at just over 200km.

 

[James22]

On the Facebook pool comments, one thing was apparent: people who had a problem with the latch had bikes size L with a 750Wh battery. I also have an L-size bike w/a 750Wh battery.

Does anybody else who is experiencing the same problem have different size/battery options?

Mines a small and broke pretty quickly. As i said before, they where having problems on the demo day i attended, so have known since the release. I rode a small then, same problem.
On a positive note, second ride on some proper Welsh tech after my fix and no issues.

 

[emtbeast]

So they are selling bikes with an issue they knew about right of the bat! That's kind of a shity business model imo, really makes me wonder if one has other ebike problems along the way what customer care would look like...

Is there still no proper or official response/solution from their side, just diy solutions? I guess I will need to scratch the Strive of the next bike list then, to bad as I love the geo numbers and the look...

 

[el.guillyt]

I rode my test bike a fair bit and quite hard and didn’t spot it. It happened on my personal bike at just over 200km.

Not saying it's your particular case, in fact, you bought one with your own money, because it's a great bike, just the majority of the reviewers, and it's not exclusive to bike reviewers, it's in general, it's something I miss the most when I watch any review

 

[Nick314]

Took mine to Bosch service centre, the error showed and 2 others from the controller. Forced a firmware update and I need to try it now and see if it still happens. Service centre was excellent as was the Bosch rep he called while I was there. Immediate reaction from Bosch was "probably a crimped cable" but can't confirm that without pulling the bike apart. They are going to talk to Canyon on my behalf as well. General feeling was Canyon should be sending out a new bike as it did it in less that 24 hours of ownership but we'll see!

Surely a new bike is the obvious thing to do!!

 

[CrispyDesigns]

I’m wanting to replace the noisy 220mm Shimano front disc with a Galfer 223mm disc. Anything I need to do to take into account the extra 3mm?

 

[Rob Rides EMTB]

I’m wanting to replace the noisy 220mm Shimano front disc with a Galfer 223mm disc. Anything I need to do to take into account the extra 3mm? View attachment 124926

1.5MM washer, or this: Galfer Disc Brake Adaptor +43mm

 

[CrispyDesigns]

1.5MM washer, or this: Galfer Disc Brake Adaptor +43mm

Perfect. Thanks Rob.

 

[Rob Rides EMTB]

Hey all - word from my UK Canyon contacts as of yesterday (15th Sept 2023):

"We are currently in the process of working together with Bosch and we are aware of such cases. We are working together to find a solution.

Once we have a solution, we will make this part available to existing customers and make a change to our production as soon as possible. Until then, any customer who has a problem with their latch can have it replaced with an equivalent part under warranty. Whether now or in the future, we don't want customers to feel nervous buying a Strive:ON and they should feel safe knowing that we can quickly resolve any battery lock issues."

I also read on Facebook group that someone has had a response from Canyon Support, but I cannot personally validate this, but it sounds quite promising. Here's what it said in that post:

"Thank you for sharing your concerns about the Strive:ON battery latch. Although this is a rare occurrence, we are pleased to say that we have already worked out a solution with our battery partner Bosch. We will make this part available to existing customers and equip our production bikes with it as soon as possible. Until then, any customers who have problems with their latch can have it replaced with an equivalent part under warranty. So if you buy a bike now or in the future, you can have full confidence in your Strive:ON and if you have a problem with the battery latch, you are fully covered by a free warranty replacement."

 

[CrispyDesigns]

Hey all - word from my UK Canyon contacts as of yesterday (15th Sept 2023):

"We are currently in the process of working together with Bosch and we are aware of such cases. We are working together to find a solution.

Once we have a solution, we will make this part available to existing customers and make a change to our production as soon as possible. Until then, any customer who has a problem with their latch can have it replaced with an equivalent part under warranty. Whether now or in the future, we don't want customers to feel nervous buying a Strive:ON and they should feel safe knowing that we can quickly resolve any battery lock issues."

I also read on Facebook group that someone has had a response from Canyon Support, but I cannot personally validate this, but it sounds quite promising. Here's what it said in that post:

"Thank you for sharing your concerns about the Strive:ON battery latch. Although this is a rare occurrence, we are pleased to say that we have already worked out a solution with our battery partner Bosch. We will make this part available to existing customers and equip our production bikes with it as soon as possible. Until then, any customers who have problems with their latch can have it replaced with an equivalent part under warranty. So if you buy a bike now or in the future, you can have full confidence in your Strive:ON and if you have a problem with the battery latch, you are fully covered by a free warranty replacement."

Great to hear this from Canyon. I had this slight worry at the back of my head but thought that Canyon and Bosch would work together towards a resolution. Such an easily solvable issue wasn’t enough to put me off what is the best Enduro EMTB on the market and ticked every box for me. With the updated latch it’ll take the one single (small) issue off my mind

 

[Dano78]

Hey all - word from my UK Canyon contacts as of yesterday (15th Sept 2023):

"We are currently in the process of working together with Bosch and we are aware of such cases. We are working together to find a solution.

Once we have a solution, we will make this part available to existing customers and make a change to our production as soon as possible. Until then, any customer who has a problem with their latch can have it replaced with an equivalent part under warranty. Whether now or in the future, we don't want customers to feel nervous buying a Strive:ON and they should feel safe knowing that we can quickly resolve any battery lock issues."

I also read on Facebook group that someone has had a response from Canyon Support, but I cannot personally validate this, but it sounds quite promising. Here's what it said in that post:

"Thank you for sharing your concerns about the Strive:ON battery latch. Although this is a rare occurrence, we are pleased to say that we have already worked out a solution with our battery partner Bosch. We will make this part available to existing customers and equip our production bikes with it as soon as possible. Until then, any customers who have problems with their latch can have it replaced with an equivalent part under warranty. So if you buy a bike now or in the future, you can have full confidence in your Strive:ON and if you have a problem with the battery latch, you are fully covered by a free warranty replacement."

God damn it !!!! I've just brought a ibis oso now as I didn't like the reports from you guys and canyon didn't seem very forth coming

 

[thewanted]

I’m wanting to replace the noisy 220mm Shimano front disc with a Galfer 223mm disc. Anything I need to do to take into account the extra 3mm? View attachment 124926

Is that the Fixed Disc Wave? If you’re reading the pads too, what are you replacing them with?

 

[Nick314]

Mine's about o arrive this week, so this is useful information to be ready for. The issue sounds like, as mentioned, that 5kg of battery will want to head south a lot, so is there much actually holding it in, or am I best to add some sort of packing/padding before the cover goes on?

 

[wenna]

Mine's about o arrive this week, so this is useful information to be ready for. The issue sounds like, as mentioned, that 5kg of battery will want to head south a lot, so is there much actually holding it in, or am I best to add some sort of packing/padding before the cover goes on?

I would feel most comfortable with actually screwing it in place. I really don't see a need for a quick release of the battery.

 

[CrispyDesigns]

I’m very curious to see what the updated solution is that Canyon and Bosch has developed

 

[el.guillyt]

Hey all - word from my UK Canyon contacts as of yesterday (15th Sept 2023):

"We are currently in the process of working together with Bosch and we are aware of such cases. We are working together to find a solution.

Once we have a solution, we will make this part available to existing customers and make a change to our production as soon as possible. Until then, any customer who has a problem with their latch can have it replaced with an equivalent part under warranty. Whether now or in the future, we don't want customers to feel nervous buying a Strive:ON and they should feel safe knowing that we can quickly resolve any battery lock issues."

I also read on Facebook group that someone has had a response from Canyon Support, but I cannot personally validate this, but it sounds quite promising. Here's what it said in that post:

"Thank you for sharing your concerns about the Strive:ON battery latch. Although this is a rare occurrence, we are pleased to say that we have already worked out a solution with our battery partner Bosch. We will make this part available to existing customers and equip our production bikes with it as soon as possible. Until then, any customers who have problems with their latch can have it replaced with an equivalent part under warranty. So if you buy a bike now or in the future, you can have full confidence in your Strive:ON and if you have a problem with the battery latch, you are fully covered by a free warranty replacement."

Thanks for the heads up! Hopefully they get it fixed for good, it's too good of a bike to be let down for silly fault.


After 200km with my "temp solution" to hold the battery, I have to say that so far, so good, the strap still in place, no signs of battery rattle, no cutoff and the latch damage hasn't gone worse

 

[Nick314]

I would feel most comfortable with actually screwing it in place. I really don't see a need for a quick release of the battery.

That's a good point. I've taken my current 625 out of my Cube, maybe 4 times, including the day I got it.

 

[eddie89]

hey everyone, i also have a strive: on limited and the same battery problems. I have taken it apart completely and examined every single component (i am a mechanic). The problem was found immediately. That the tabs break is due to the battery moving with its weight. On the connector you can see the friction marks from the movement. It was the red marked screws that were loose. I put them back in place with loctite.

 

[wenna]

hey everyone, i also have a strive: on limited and the same battery problems. I have taken it apart completely and examined every single component (i am a mechanic). The problem was found immediately. That the tabs break is due to the battery moving with its weight. On the connector you can see the friction marks from the movement. It was the red marked screws that were loose. I put them back in place with loctite.

How is the connector mounted to that piece that was loose?

 

[eddie89]

How is the connector mounted to that piece that was loose?

the plug is centered and held by the 3 latches.

 

[wenna]

the plug is centered and held by the 3 latches.

View attachment 125052

Ah, now I see.
I guess the battery needs to sit tight up against the metal piece, without any play, for it not to move around when latched in place.

 

[hubertsk]

How you managed to remove and reattach it in the downtube?
It’s pretty deep down AFAIR

 

[eddie89]

How you managed to remove and reattach it in the downtube?
It’s pretty deep down AFAIR

you need someone with thin arms . Then you can loosen the screws. At the cable cover you have to pull out 2 long aluminum sheets with pliers 20x400mm so you can pull the cables. Is a job of 15 minutes.

 

[Nick314]

hey everyone, i also have a strive: on limited and the same battery problems. I have taken it apart completely and examined every single component (i am a mechanic). The problem was found immediately. That the tabs break is due to the battery moving with its weight. On the connector you can see the friction marks from the movement. It was the red marked screws that were loose. I put them back in place with loctite.
View attachment 125050
View attachment 125049

Any chance you can do a YouTube vid on where and how to put the adhesive?

 

[Nick314]

God damn it !!!! I've just brought a ibis oso now as I didn't like the reports from you guys and canyon didn't seem very forth coming

Returns form...

 

[el.guillyt]

hey everyone, i also have a strive: on limited and the same battery problems. I have taken it apart completely and examined every single component (i am a mechanic). The problem was found immediately. That the tabs break is due to the battery moving with its weight. On the connector you can see the friction marks from the movement. It was the red marked screws that were loose. I put them back in place with loctite.
View attachment 125050
View attachment 125049

Thanks for the information, I've assumed the top battery holder was not the issue, but it absolutely makes sense, I have to check mine when I have some time (and find somebody with small arms) to see if it's the case.
Speaking with a Bosch certified tech, he told me Bosch suggest them when they troubleshoot, to check everything on their system, but not sure if that's a part of their system and if they only focus on battery, motor, controller, wiring etc... and not on the mounting hardware, I'm saying this because when I brought the bike to Canyon for the latch issue, the tech told me he went through everything and even it's written in the report, I guess, I'll find out by myself...

 

[Nick314]

I’m convinced it’s a batch problem. I think the majority of purchasers went for the 750 battery and the Large frame seems to be the most common size too. Bearing this in mind it makes sense that the ‘issue’ is showing up to people with the Large frame and the 750 battery. I can’t remember any of the many, many reviews of the bike ever mentioning any issues at all.

Oooh, good point. Mine will be a Medium with a 625...

 

[el.guillyt]

Thanks for the information, I've assumed the top battery holder was not the issue, but it absolutely makes sense, I have to check mine when I have some time (and find somebody with small arms) to see if it's the case.
Speaking with a Bosch certified tech, he told me Bosch suggest them when they troubleshoot, to check everything on their system, but not sure if that's a part of their system and if they only focus on battery, motor, controller, wiring etc... and not on the mounting hardware, I'm saying this because when I brought the bike to Canyon for the latch issue, the tech told me he went through everything and even it's written in the report, I guess, I'll find out by myself...

Quoting my self here, Canyon tech definitely didn't check everything over, the top battery connector/bracket has some issues: I had a loose bolt that didn't came out because the battery, I'm wondering if the bolt being out quite a bit, makes for a not so safe connection, as the battery had a stop avoiding it to sit completely on the connector/bracket (see pics) + the 2 metal parts on the bracket were misaligned...

A couple of tips to work with the top connector: the connector has to leads coming out of it, so you just need to remove the covers for the cables, and once you have the bolts holding the connector/bracket, you can just pull it out, to make things even easier, remove also the bottom bracket for the battery latch, it's only 2 bolts and will allow for better access for the connector/bracket to come out, and for your arm to get inside, you'll need your arm to hold the connector/bracket while you screw it back in place.

I've also noticed quite a bit of damage to the connector pins, I don't know what to do, I'm not sure to raise another warranty claim, as I don't trust anymore the canyon techs, or just order one with my own money, I think tomorrow I'll visit my friend, who is a Bosch certified tech and it's the only bike mechanic I trust, and see what he thinks