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Hi @gmurad - We rarely see these motor covers broken like this but the part you mention in the above link - S194200013 - is indeed the correct (and latest) one. Sorry to see the damage though, how did it happen? Being honest, it's a tough job for a rider to replace the full cover. The motor...

Sadly this suggestion of 0000 or 1234 is a standard prompt from the phone operating system, not from our app. We wish it didn't come up!

Hi All, Just FYI we fixed a bug where SMART control would cut out prematurely. In the latest version of the app (2.2.1) this should not happen - we also added a minimum support slider for HR control as requested by a few riders on this forum.

Hi @CourtIOW Sorry for the problems - we just released a new version of Mission Control (2.2.1) which specifically addresses the bug you mention here where SMART control turns off prematurely (under certain circumstances). Can you check whether your app has updated already - if not please...

Hi @crazymelki - updating the TCD via Mission Control isn't possible right now (it isn't possible by any method yet just for clarity). We may enable this - stay tuned.

All - Mission Control 2.2.1 just released. Here's a quick summary of new features: - Komoot Integration - Users can connect their Komoot account to Mission Control. Strava Improvements - Users have the ability to connect and disconnect more easily to their Strava accounts. Smart Control...

@TomH79 the latest version should now be ready along with minimum support slider in the HR section of SMART control.

Check the bottle cage position also, if the bottle cage is fitted too far up the down-tube then it can overly stretch the battery cable. If the cable seems too tight, loosen the bottle cage nuts to find a better fit and then re-tighten once in position.

One quick note, ironically we're having an issue for the last couple of days where people changing phones haven't managed to get their ride-history onto their new phone. We're working on it and will get it solved asap.

With Mission Control 2 (app available since mid 2018) all of your rides and settings are saved to the cloud via your account. Just log back in with your email address and password and all will be well. If you forgot your password there's a link to follow from the app to reset it. You will need...

Sorry to hear @TomH79 - can you try the following: - - Delete the bike from your Mission Control pairing list - Delete the bike from your Bluetooth pairing list - Factory Reset the TCU (2019 Specialized Turbo Levo info and FAQ - EMTB Forums) - Restart your iPhone - Pair again using Mission...

Hi @Mondfuchs - sorry to miss this question earlier. Do you still have issues with losing SmartControl and the bike returning to standard mode control? If so have you seen a pattern and could you share your bike model and phone model?

Hi @Kiwi in Wales - thanks for asking, however regarding refurbishment or extended warranty this is months rather than days away, apologies if I gave the impression that this was around the corner. At the time of writing our motors should be considered sealed units (non-repairable) and we don't...

Sorry to hear. If you've closed the app, signed out and in again then that's strange. A bike firmware update will definitely clear these, however we launch a new app update any day so it would be worth waiting for that update and then restarting the app afterwards before getting your bike's FW...

Hi All, couple of comments to help here. We definitely understand rider concern here, these bikes are carefully considered purchases and have an expected life long after the warranty period elapses. 1) Some posts are mixing the warranty period with service/support life - I do realise that...

Working on it, hopefully around the corner.

Apologies @Stayrudee - I got to you as fast as I could, I know our Polish team had a plan to help you out but I fully understand you needed to find a solution asap.

@Jon05 - sadly the Levo/Kenevo without TCU will never be updateable via the app. We need a certain amount of processing power/memory on the bike to manage the update :confused:. Sorry about that - but your retailer will still be able to help you out with updates in store for years to come(y)

@TomH79 just heard you should have your minimum support slider added in the next version or two. (y)

Hi @Stayrudee - sorry to hear this. We do have a brief shortage - I checked with our EU warehouse and this part was one of a small number missed in a restocking process. Our Polish team are trying to find you one - hold tight.