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Just to provide a little more clarity on this thread - I can see some of you have great questions. Mission Control has the capability to update bikes and we'll continue to develop this functionality, however bikes in the field to date weren't all designed/built with this in mind. That means that...

Hi @MrSimmo. Tough question but thanks for asking all the same - our position is that the firmware update we've released is meaningful for existing owners - the vast majority of whom are riding without issue anyhow - as it will extend the life of existing motors. Additionally, Mike's letter to...

@salko there was a tightening in legislation over walk-assist, this firmware update does slightly reduce the speed of the walk-assist function. We referenced it in the Q&A over on the pinned thread with rider letter/Q&A. It's not something we're 100% happy about and are hoping to improve this in...

Thanks for asking @Manxbiker - the bottom line is that we don't want riders to be charged for this update. I'm guessing a few others may have the same question and I don't have the bandwidth to respond to every request, but whilst there are a couple of regional differences in general we'll cover...

Hi @jsharpe - sorry to hear about the motor failure and yes this new motor has the latest revisions.

Thanks for the question @Roger20 - I don't believe there are any changes related to water sealing made to the 2.1 motor since release. Having said that, water sealing has steadily improved with our motors since the 1.1 was released in 2016.

No. We strongly recommend the update but we're not making this warranty extension dependent on anything but purchase.

Really sorry to hear @Murch - Will PM you and we can check for you.

Hi @Grugged. Firstly, sincere apologies for the long downtime and lack of response. Seems like you've been dealing with our Nordic team, I'll send you a PM to dig into these issues more personally but a quick answer for transparency: - 1. Recent events have been unprecedented but even with all...

Please see Warranty extension & Firmware Update for all 2019/20 Levo/Kenevo with 2.1 motors - EMTB Forums to find the letter from Mike to riders, along with a Q&A that should help.

Please see Warranty extension & Firmware Update for all 2019/20 Levo/Kenevo with 2.1 motors - EMTB Forums to find the letter from Mike to riders, along with a Q&A that should help.

Please see Warranty extension & Firmware Update for all 2019/20 Levo/Kenevo with 2.1 motors - EMTB Forums to find the letter from Mike to riders, along with a Q&A that should help.

Some questions (and answers) that our retailers already asked - Why are you focusing on the Specialized 2.1 motor? Some time ago it came to our attention that we were experiencing a small but unacceptable number of early-life failures with our 2.1 motor systems. Symptoms typically have been a...

To all owners of 2019/20 Turbo Levo & 2020 Kenevo featuring the Specialized 2.1 motor, here's a letter to you from Mike Sinyard - our founder and CEO. Thanks for all of your support & feedback on this forum. We'll keep a close eye on this thread and do our best to answer any questions.

Our next release will fix this bug, yes. Sorry for the delay in getting back to you on this one. Expected release is within 2-3 weeks.

Will send you a PM

Usually your phone screen will go blank (switch off/standby) after X mins. How long X mins is will depend on your personal phone settings, typically intended to preserve battery life. If you want to put your phone on the bars and use it to watch your route, monitor riding stats etc you can keep...

Sorry for the late response. Whilst I appreciate that this error looks new to you, it was always there in the background - we hid a number of errors until we were confident that we had a meaningful answer, hence now you can see it following a firmware update. Regarding the Lupine light, we did...

Sorry for the late reply on this one. We're working on it.

@Hightower - sorry to hear. Ensure that your bike is charged with our authorised charger until the LED goes green - this will ensure all of the cell packs in the battery are balanced and at exactly the same starting voltage. Then if this happens again where the battery cuts out when you still...