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Hi @AlexEMTB and others following the post. This is worth commenting on for SL bikes specifically. Many riders on this forum ask what we do with data that we pick up from recorded rides etc in Mission Control. This is a great example. The specific firmware update you mentioned for SL bikes...

Will send you a PM. Happy to look into this with you.

Hi all, thanks for the question. There should be no difference between the modes if you have set them the same, no hidden differences between algorithms. If you look at the average speed & work you've done (work or calories burned) between the two rides I agree there is a significant difference...

@EME I sent you a PM last night which is why you can't find it in this thread. Sorry to cause confusion ? - we don't ask for serial numbers as rule in public threads. I replied to you privately so check your messages by clicking on the envelope above - but for transparency you only had a single...

Hi @happybutsad - I'll respond on a PM.

Hi @ah1 - this sounds a little strange. Few questions - will also send you a PM to get your Serial Number. 1) Which Mission Control version are you using? (SETTINGS / CONTACT / see just underneath "Mission Control" on this page for the version) 2) If you click on presets and recall your saved...

Understood and thanks for the feedback. Would be interested whether this is the experience for others also and will track this with our quality engineers who partner with Brose.

@eagerly it is likely that the bike has detected a speed sensor issue, this typically happens if you are in the lowest of gears and you have a fair amount of resistance on the bike or the back brake slightly on as you walk. Essentially the motor believes that the wheel should be turning but...

@lumpy sorry to hear will PM you also.

Sorry for the issues and the delay, day off yesterday. Will PM you - want to get the diagnostics from your bike ASAP.

Thanks @Reap3r (bang-on with your 4 pts above, pt1 is why <2018 bikes can't update via the app BTW) and @VOOBOY. Mission Control has the capability to update bikes and we'll continue to test/develop this functionality, however bikes in the field to date weren't all designed/built with this in...

Hi @VOOBOY - thanks for the posts on this subject. It is not our intention that riders pay for this update, but you're correct that some stores are (quite fairly) asking how their time will be covered and we're working the admin in the background. We realise that this is frustrating - please...

Hi @rafaelblu - so very sorry to hear this and our apologies for the trouble. It's the only such case we know about which is why I can speak with confidence (having checked our quality system, we monitor update failures as you'd expect) - our Brazilian support team reached out about this on the...

Forced update of the motor is the important part here yes but the batteries should be checked too. Will PM you.

Please retune your Mission Control support settings just to be sure, but I agree with @Dfriz and @wepn - See Power smashed through the roof - EMTB Forums for info. FW versions may have updated since, but this doesn't sound like correct behaviour at all and a forced update from the retailer...

@Jsmithjr732 / @Fiord / @Reap3r - thanks for the question here. Need to dig a little deeper so please give me a few days. I may PM you for some bike serial numbers, hold fire for now.

Hmmm - sorry to hear this @dpdsurf - can you just confirm that you had to reset by going to Mission Control and adjust your TUNE settings? i.e. it wasn't a problem with the FW update but somehow your Mission Control tune settings got adjusted in the process? If so, can you confirm that...

Hi @Kiwi in Wales - sorry for missing your question earlier. We extended the warranty for specific bikes featuring the 2.1 motor due to measured field-failure rates, the simplest answer is that we haven't seen the same volume of issues with other bikes/motors so we haven't changed our warranty...

Hi @Javice . Thanks for asking - if you check the 2nd post in the thread there's a Q&A that addresses this and other common questions specifically. So - absolutely not true that there's any reduction in power. That was our concern too! For anyone reading this or experiencing a seeming...

Thanks for your support @MrSimmo. In reply to your questions: - 1. All motors in our global service inventory carry the latest revisions. Additionally, all retailers will update bike firmware to the latest versions if they change a motor (standard practice). 2. The 4 year warranty is from...