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Really sorry to hear @Coburn - can understand your frustration. Have sent you a PM.

Sorry to hear - almost certainly another background app causing this disconnect. Many other riders have commented that disabling Covid tracking apps solved their issues?

Thanks @Jackware but don't worry. It's being kept at a very secure location.

@R120 - sorry, have corrected my unhelpful wording above. S-Works and Pro models are the only ones available at launch, Mastermind TCU is standard equipment on the Expert also.

Hi @Mtbvkk - thanks for the question. We knew this one would come pretty soon, we understand that some existing owners of Levo/Kenevo 2 are excited to hear about the new Mastermind TCU and would love to upgrade their TCU. At launch of the new 2022 Levo we regret this won’t be possible, the...

@Paramaniac - sorry to hear, doesn't seem right. Will send you a PM.

@head - sorry to hear, will send you a PM.

NEW 2.1 MOTOR FIRMWARE RELEASED (09/03/2021) New Motor firmware 7.4.2 for 2.1 motors is now released to all riders via Mission Control. In order to install via Mission Control please refer to the updated post on this thread >>HERE<< To find out what has changed in this latest firmware release...

NEW 2.1 MOTOR FIRMWARE RELEASED (09/03/2021) New Motor firmware 7.4.2 for 2.1 motors is now released to all riders via Mission Control. In order to install via Mission Control please refer to the updated post on this thread >>HERE<< To find out what has changed in this latest firmware release...

Hoping to bring this thread back on track. We reached out to @Ferd to find out more last week and arranged to get his bike back to the store together with one of our field specialists. As a few of you had suggested above, it looks like there was a blend of electronic issues together with a...

I've spoken with @Bogo and checked with a team-mate who looks after Slovenia - on this occasion the fault was entirely ours and this was an admin error. No fault of the retailer - sincere apologies from Specialized. @Bogo - The motor replacement is now shipped and on the way to the store. I...

Thanks @Zimmerframe @Bogo sorry to hear you're off your bike and waiting. Not cool. Motors are definitely in stock and shipping, you have our word on that. This could be a delay at the retailer or perhaps a processing issue with our Specialized regional team? We don't know of any internal...

@Christian thanks for the namecheck. @Ferd sorry to hear you've not had a good experience with the SL to date - as @R120 says this is pretty unusual but we'd love to try and help get to the bottom of it for you. Have sent you a PM.

@AlexEMTB With our bikes most (if not all) cables in the frame are pretty carefully routed/protected to prevent this being possible. If it seems to be coming from somewhere around the top-tube area and particularly evident when going over slightly uneven ground at speed then it's worth checking...

Thanks @Rob Rides EMTB (and others) - we spoke to the UK team this morning and they really appreciate the kind words & good vibes being sent their way. It has been a tough weekend for them. To echo Kirsty's statement - "Thankfully, no one was hurt, but sadly the fire had a devastating effect to...

Really sorry to hear this - have sent you a PM. We'd like to get this sorted for you asap.

Sadly @Alan Yeung you could be correct. When the TCU is replaced your retailer needs to connect this to their diagnostic cool and re-calibrate/update the bike by entering the bike Serial number. Unless the bike has a matching SN stored inside all the components it will not allow you to update...

@philbarton sorry to hear, seems very strange indeed. Will send you a PM and we'll try to dig in further.

Sorry to hear @Highflyer - I still have your serial number on file from an earlier conversation (unless you've changed bike). If you go to Mission Control - Diagnose - Advanced Diagnostics - SEND REPORT and then confirm by reply I'll check to see if we have insights on the failure.

@HGmtb sorry to hear - can you try the TCD update as mentioned in this thread? It would be great to know if this update fixes the issues both you and @skyhigh levo have been experiencing