Levo Gen 2 Water ingress Warning

[EME]

Was playing with Mission Control tonight on my phone and a Diagnostics warning came up. STOP ! You can get home etc WATER INGRESS IN BATTERY ETC. Ok. But I’ve not seen rain or puddles for 10 weeks , temp in South of France is 30 / 22 centigrade, ashamed bike not washed for 3 weeks. seems like a lofb or a scam but anyone else had this apparently erroneous message ?

 

[Zimmerframe]

It can only make it's messages from the data it has.

Looks like there could be some errors in what it presumes to be a resistance difference.

@Specialized Rider Care might be able to assist and the feedback might help them improve their diagnostics.

 

[EME]

Thanks Z

It can only make it's messages from the data it has.

Looks like there could be some errors in what it presumes to be a resistance difference.

@Specialized Rider Care might be able to assist and the feedback might help them improve their diagnostics.

Thanks very much. Im somewhat concerned as the individual mention seems to have deleted replies to me . I will of course do what he suggests -- but I really don't like people trying to hide things. I know from previous posts he means well --

I have sent my "Advanced Diagnostics" through and my details are attached below:-

removed now I belatedly have found out I can -- sorry, still learning my way around spreading confusion

 

[Zimmerframe]

Thanks very much. Im somewhat concerned as the individual mention seems to have deleted replies to me

I think Spesh rider care is just like the rest of us and can't "delete replies".

There were a couple of fake users last week which looked similar who I think were removed.

Hopefully you'll work it out. It sounds like a diagnostics anomaly. The diagnostics feed back is pretty new and there's going to be exceptions to how they've worked out the patterns. I think they're the only people even trying anything like that at the moment ?

Keep in mind they're really busy at the moment, so it may take a few days to get back to you.

 

[EME]

I think Spesh rider care is just like the rest of us and can't "delete replies".

There were a couple of fake users last week which looked similar who I think were removed.

Hopefully you'll work it out. It sounds like a diagnostics anomaly. The diagnostics feed back is pretty new and there's going to be exceptions to how they've worked out the patterns. I think they're the only people even trying anything like that at the moment ?

Keep in mind they're really busy at the moment, so it may take a few days to get back to you.

Thanks very much. I really hope so .

I obviously have the "replies" in my system so if I don't get a reply I can always publish them .. and my reply to 'him' . I assure everybody I will as my faith in Specialized plummeted in a nano-second . This not not because of the issue ( crap happens) but because of the behaviour. Lets see if I get a response.

Thanks Again

 

[EME]

I think Spesh rider care is just like the rest of us and can't "delete replies".

There were a couple of fake users last week which looked similar who I think were removed.

Hopefully you'll work it out. It sounds like a diagnostics anomaly. The diagnostics feed back is pretty new and there's going to be exceptions to how they've worked out the patterns. I think they're the only people even trying anything like that at the moment ?

Keep in mind they're really buys at the moment, so it may take a few days to get back to you.

You are of course right .. it looks like it was a "conversation" on my phone. Hey Ho -- Ill still publish if I don't get a reply soon! The guy can of course reply either privately or publicly .. nothing yet. Initial response was incredibly fast -- silence since.

 

[wepn]

I think Spesh rider care is just like the rest of us and can't "delete replies".

There were a couple of fake users last week which looked similar who I think were removed.

Hopefully you'll work it out. It sounds like a diagnostics anomaly. The diagnostics feed back is pretty new and there's going to be exceptions to how they've worked out the patterns. I think they're the only people even trying anything like that at the moment ?

Keep in mind they're really buys at the moment, so it may take a few days to get back to you.

I think Zimmerframe is precisely right as usual with everything he's said. If the bike's fully operational & you haven't been near water, then there really isn't much to be concerned about. The anomaly will be resolved there's no doubt.

Quite apart from that, for actual water ingress, I'm sure there'll be a Specialized Gap Grommet™ or third party equivalent very soon. I hope.

 

[EME]

Just to update.

Since their 'instant' response I have heard nothing from @Specialized Rider Care . That is very disappointing .

I , however, will not be going away and will keep updating until I get a reply. Totally unacceptable to ask for info ( all supplied) and not get an answer.

 

[Specialized Rider Care]

@EME I sent you a PM last night which is why you can't find it in this thread. Sorry to cause confusion ? - we don't ask for serial numbers as rule in public threads. I replied to you privately so check your messages by clicking on the envelope above - but for transparency you only had a single short detected and most likely nothing to worry about. A few more details sent privately.

 

[EME]

@Specialized Rider Care and I responded to you after that last night as well, as you know . You have replied to me, privately, c 5 minutes ago. My reply to that was sent before this.

Thanks for your reply

 

[Reap3r]

I will never understand why people are so rude to support teams. Maybe try contact them properly instead of on this random forum next time if you want such immediate response. They have a phone number.

 

[EME]

I think I should put this one to bed .

The problem has now resolved itself. Whilst yesterday the error message was still there, this morning it has gone and there doesn't appear to be a message history for me to clear in Mission Control . @Specialized Rider Care instructed me yesterday evening on how to clear what he described as a "single short-circuit warning" due moisture or metallic short-circuit. Given the dry conditions and 'deep-cleaning' I gave the connectors I am surprised but delighted for the assistance which was above-and-beyond, and the fact that everyone here got it right.

Thank You @Specialized Rider Care, @wepn and @Zimmerframe for both the fault identification and reassurance

For the individual who has now deleted his post questioning my rudeness to service centres, I have sent you a private reply as explanation just at the same time as your post was deleted. I do try not to be rude -- sometimes - no offence intended and hopefully none taken. Life is too short.

I would publicly answer your general points though as others may have read:-

- There is nothing worse for technical support centres/ centers than the few number of customers who phone up every time there is a minor query and sometimes when there is not ( eg when they read inaccuracies on forums and have to know the answer) . No query should ever be ignored, but It distracts focus and attention from from real issues. Some people unfortunately think every technical customer support individual should be their dedicated personal support. LBS' also have a very important role to play -- a great source of technical support and why technical companies take a lot of time and effort into selecting the 'right ones' for their brands. If the brand is good enough. I have technical support centres / centers and dealers in a very similar innovative industry and excellent customer care is very important so never taken for granted.

- Forums play a very valid role in ensuring communication amongst customers. They can be both very helpful and very dangerous to companies. Conversely they are POTENTIALLY an excellent source of understanding for numpties like me who otherwise would be bothering Technical Support and LBS wherever I am. In the short time I have been here I have already learnt so much. I have lots of questions to ask over the coming months and hopefully at some time I can help others as others are helping me at the moment.

<<Arrogant Rant Over>>

 

[eagerly]

But the presence of Specialized Rider Care is contractual here, or maybe their precious time is something offered spontaneously and free of charge. Because in the last case none has no right to expect something in the first place, and even less a reply under threat to slandering someone's reputation...that IMHO of course.

 

[Al Boneta]

The sense of entitlement, the threat of slander if you don’t get your way and the audacity of calling some out when they don’t respond immediately are all the qualities I want my customers to have when they come to my shop for service.

 

[Mikerb]

I will confess to not knowing what the heck this thread was all about.!!
I would add one practical thought though. If the firmware now includes the ability to detect and translate faults it can only be a system that monitors and records disconnection, short circuits and short to earth in identifiable parts of the circuitry. That fault could be momentary and could for example occur if you clean contacts with contact cleaner spray and it has not been wiped dry or evaporated fully before the circuit was powered up. The system cannot differentiate between cc spray and water!! Rest assured that 99% of electrical faults occur at switches sensors and connections. Electronics may be smart but it takes human rationale to interpret them!!