Mission control app/smart control disconnecting

[CourtIOW]

Hi all

Last half dozen rides my mission control app not recording rides properly, seems to get distance right (compared to garmin watch), but as you can see from pics, just straight lines.
Also tried to test/use smart mode a couple of times now, and it seems to work for about 10mins or so, then changes back to standard assist modes?

I am guessing link to phone maybe? Running Samsung s10 phone, location settings all on and allowed for app. App is not set to 'optimise' for battery x so shouldn't be going to sleep ( but as distance is correct, not sure it is?).

Anyone had similar or ideas how to resolve?

Thanks

 

[Zimmerframe]

I know if I walk away from the bike, it stops recording completely and disconnects (and doesn't re-connect) - you're not getting that though as it's still recording to some extent.

When I've had the lines like you have they're normally when I'd said, yes, please continue to record.

Maybe if it looses bluetooth in certain ways it still tries to carry on, but it's looks a bit more like it's loosing GPS - maybe the distance/speed is then just co-incidentally accurate ?

 

[Specialized Rider Care]

Hi all

Tried to test/use smart mode a couple of times now, and it seems to work for about 10mins or so, then changes back to standard assist modes?

Hi @CourtIOW

Sorry for the problems - we just released a new version of Mission Control (2.2.1) which specifically addresses the bug you mention here where SMART control turns off prematurely (under certain circumstances).

Can you check whether your app has updated already - if not please trigger the update and try again? I rode 25 miles in Heart Rate SMART control this week and it worked really well.

Thanks!

 

[CourtIOW]

Hi @CourtIOW

Sorry for the problems - we just released a new version of Mission Control (2.2.1) which specifically addresses the bug you mention here where SMART control turns off prematurely (under certain circumstances).

Can you check whether your app has updated already - if not please trigger the update and try again? I rode 25 miles in Heart Rate SMART control this week and it worked really well.

Thanks!

Updated app yesterday, been for ride today and the tracking of the route was perfect, so fingers crossed the smart control will work also. Will test it at the weekend and report back.
Many thanks

 

[CourtIOW]

Just an update. Apps been tracking all rides now perfect.
And just used smart control for quick 16miles and stayed connected and in the smart mode all the time.
Many thanks

 

[babarnicle]

To specialized Rider Care-

My latest version of mission control has been disconnecting from the bike unexpectedly and randomly over the past three days.
Bike- 2019 Levo Expert
App version 2.2.1
iPhone 11 Pro
I use Smart Control/Heart rate setting every time. Love this feature by the way!!

Here is a screenshot of the error I get. Problem is, I never know when the app disconnects because I keep the phone in my jersey. Any suggestions???? Thanks.

 

[Lil'Orbits]

Happening regularly for me also, both on a 2019 and a 2020 Levo Turbo. Sometimes it works for a while, other times it constantly loses connection and then it’s difficult to get it reconnected. Very frustrating, tried everything. Hard power reset, Bluetooth on/off, forget bike, re-add etc.. Nothing works.

 

[babarnicle]

Happening regularly for me also, both on a 2019 and a 2020 Levo Turbo. Sometimes it works for a while, other times it constantly loses connection and then it’s difficult to get it reconnected. Very frustrating, tried everything. Hard power reset, Bluetooth on/off, forget bike, re-add etc.. Nothing works.

My fix was to first to forget the device in Bluetooth settings in your phone.
Then delete the app completely.
Restart your phone
Redone load the app, which should guarantee that you have the last version.
Reconnect the app to the Levo via blue tooth and Levo code.

All worked fine after I did that. Good luck.

 

[55plusmxinsanity]

I found that I must start the bike before opening the app. Otherwise the app would want to quit recording the ride.