I bought a similar specialized magnet and a park BBT-9 spanner would not clear it, when using a Wolftooth external spline lockring. Since the magnet should align with the sensor (maybe that's a standard dimension) I'm guessing it's the lockring which creates issues.
I had the same issue on my 9.8XT. Dropper would not move even when forking to min spec or even lower. Trek ended up replacing the entire seat post under warranty after first trying to replace just the cartridge.
You're not alone. I've smacked my chainring a few times now and I'm running it in high setting. Fortunately I haven't broken anything yet but it seems it's just a matter of time.
Have you taken your cranks off and refitted them? If so they need to be fitted in the exact same position as they were befrlore I relation to the axle otherwise you will get similar symptoms to what you described. It will correct itself after a few hundred metres and then be fine.
I have noticed this too when riding right at the cutoff limit. I think it's the motor trying to figure out if it should assist or not and the clutch engaging/disengaging all the time. I only ever experienced it in this exact scenario.
Definitely didn't remove the cranks, just cleaned the bike. I do think the standard gap between the rear pickup and the magnet on the rotor looks quite large, wondered maybe a weak signal here might cause issues? I'll need to measure and check against manual.
Definitely well below the cutoff, that was the first thing I checked. Bike is set to 20mph / 32 km/h and speeds was around 22km/h max when this was occurring....
the issues I have noticed were the grinding noise from the clutch which only happens at very low motor outputs below 20 watts. This is still an issue on my bike and has not been resolved. I sort of got used to it as it doesn’t seem to affect anything and has not gotten worse. The second issue I had was similar to what you are describing. In the high mode (and only in the high mode), I felt the motor cutting out suddenly when climbing hard. When starting out pedaling I would get significant boost but when maintaining a steady cadence at a rider output of around 170 watts, the motor would maybe deliver 20 watts. This issue had been much improved with a software update Trek put on the bike when it was last in the shop back in Jan/Feb. I still feel that it should give me more support on the highest efforts but I wonder if the motor may be getting hot and limiting its output. When I ride up a steep grade at 170 watt rider input I only get about 150w from the bike with high mode settings all maxed out. I would expect to get close to 300 watts at that point. I wonder if others see that too.
That's odd,mine doesn't do that.if I'm in max mode (set to 150% assist for me) and I put in 200w, the motor outputs a steady 300w
That is interesting. I might need to have a chat with the Trek team then. Did you see the wattage on the integrated display or did you use a connected Garmin?
Grip2 Damper is worth it IMO. Better resale value, more tunable and consistent (Since it has clicks). If option #2 is in good shape I’d go that route.
It's hard to tell based on the pic. The angle is off. The seat post is not centered to the stem so the dish of the rear wheel in this pic looks off.
probably motor bolts that need tightening. find the torque wrench. Just tighten all bolts while you are at it.
Actually, I just measured with calipers from the edge of the seatpost to the outside of the stem. The picture is perfect, within one half of a millimeter. Now, if I line the post up with the rear wheel, this is what I get.
You mean you measured the picture?
Done everything. When u go over 25kmh when motor ON its clicking, when motor off its clicking everytime. Also when asistance below 20w also clicking...when assistance over 20w clicking stops.
if you remain convinced it has to do with assistance of the motor, then it must be something inside of the motor and you have to get it looked at by the dealer / TQ
It could be your motor, or bolts, or it could be just about anything else. eBikes require a lot of maintenance, not just the Fuel EXe.
I have a good friend in Bad Tölz (Wolfram). Nice Place! Here are the things I came across with my bike which was an early one back on Oct 1, 2022:
