Mission Control RELEASE OF OVER THE AIR UPDATES FOR LEVO / KENEVO GEN 2 BIKES

[urastus]

Blame it on 5G , everyone else is ?

Geez, I thought that only caused sterility!

 

[kntr]

My bike has sat for awhile this winter. Now the bluetooth won't work. The bike isn't even giving off bluetooth. My phone, my wife's phone, and my laptop cant even find the bluetooth signal from the bike.

Any ideas?

 

[jaggysnake]

could try resetting tcu

 

[urastus]

So, the wireless update experience has been good?

 

[kntr]

could try resetting tcu

Reset the TCU, delete app, reinstalled and worked. Update complete. Thanks

 

[ian408]

So, the wireless update experience has been good?

For me, yes.

 

[Letford]

I’ve got a 2020 Levo Comp and it won’t let me update via Bluetooth to the latest software ?

 

[laustin956]

Hi try login out and then back in. Sometimes work

 

[Letford]

Hi try login out and then back in. Sometimes work

I’ll give that a shot, cheers.

 

[ian408]

I’ve got a 2020 Levo Comp and it won’t let me update via Bluetooth to the latest software ?

Be sure the app has been updated as well. Almost forgot, make sure the bike's current software is not too far outdated-you might need to be fairly current for the OTA updates to work.

 

[Mcharza]

It's very useful to read the first post. All the instructions are there.

 

[Letford]

Be sure the app has been updated as well. Almost forgot, make sure the bike's current software is not too far outdated-you might need to be fairly current for the OTA updates to work.

Thanks, it was updated just before Xmas as it was in the shop for a new power cable replacement. I’ve tried logging in and out of the Mission Control app and it still won’t update, so will probably end up with a trip back to the lbs.

 

[Mcharza]

Thanks, it was updated just before Xmas as it was in the shop for a new power cable replacement. I’ve tried logging in and out of the Mission Control app and it still won’t update, so will probably end up with a trip back to the lbs.

In some cases uninstalling the app and re-install it helps

 

[Letford]

In some cases uninstalling the app and re-install it helps

I’ve done that this evening and it’s worked, thanks guys ?

 

[Martinintirol]

Mine been sat unused since November (ski season here).
So I stuck the battery back in, switched on Mission Control and saw that there was an update and that I should visit the dealer for this.
Turned everything off as I was prepping for a ride the following day.
Next day turned all on again and the MC started the update itself!
All fully functional.. fantastic!!

 

[Ben Turbo]

Workes perfect, few minutes.

 

[Specialized Rider Care]

EXCITING FIRMWARE "UPDATES" (UPDATED 09/03/2021)

Thanks to the help of our beta testers once again today we released our newest motor firmware 7.4.2 for 2.1 Motors available via Mission Control Over The Air Updates. The OTA process has been further improved and firmware developed with the feedback given by our Beta testers.

To update and find out what has changed in the latest firmware install Mission Control 2.4.5, see further details below.

See previous post here regarding last 2.1 Motor firmware release and warranty extension >> warranty extension firmware update


What are over the air (OTA) updates?

Over The Air (OTA) updates will allow you to update any Levo gen 2 (MY19-21) and Kenevo gen 2 (MY20-21) TCU and 2.1 Motor to the latest available firmware using your phone, supported by IOS and Android.


How can I carry out OTA updates for my LEVO / KENEVO GEN 2?

Download and install the latest version of Mission Control, connect to your bike, navigate to > Diagnose > you will see an update icon next to "Device updates".

Enter into Device Updates and here you will see your current version of firmware and the latest available version.

To find out what has changed in this firmware version and the previous firmware versions refer to the release notes by clicking on "Find out whats new here." under the firmware table.

If you want to update then click on "Update my bike". Please read the notice information carefully before updating, also note batteries cannot be updated OTA and you will not be able to roll back to the previous firmware version.

You do not need to remember all of this as we have a video walking you through the process available on our SBCU YouTube channel.

UPDATE LINK >> (HERE)

Whilst you are there why not check out all the other helpful Mission Control videos available on our SBCU YouTube to make the most of the app and set up of your Turbo Bike.

How to track your rides in Specialized Mission Control
Managing your Turbo ebike with the Specialized Mission Control app
How to connect your Turbo ebike to Specialized Mission Control
How to tune your Turbo ebike in Specialized Mission Control
How to use Smart Control in Specialized Mission Control
How to manage your settings in Specialized Mission Control


UPDATE FAQ

What version of Mission Control do I need to update my bike?

Please update to the latest Mission Control 2.4.5 to gain from all the latest features including the firmware release notes.

Note: Version 2.4.3 onwards will also allow you to update OTA but will not show release notes.

I cannot see device updates?

Try logging out of Mission Control, shut down the app, reopen the app and log back in.

I cannot update my bike?

Try logging out of Mission Control and back in.

What if I do not want to update my bike OTA, what should I do?

If you do not want to update your bike using Mission Control please contact your retailer who will be able to update your bike to the latest firmware in-store after the 9th march.


Also find further information at Specialized Support pages >> Specialized Support - Device Updates


If you have any questions please post on this thread.

Thanks, Specialized Team!

NEW 2.1 MOTOR FIRMWARE RELEASED (09/03/2021)

New Motor firmware 7.4.2 for 2.1 motors is now released to all riders via Mission Control.

In order to install via Mission Control please refer to the updated post on this thread >>HERE<<

To find out what has changed in this latest firmware release please refer to our new firmware release notes in Mission Control under "Find out whats new here." before updating.

Please feedback on your experience on this thread!

Enjoy, Specialized Team!

 

[Artdeto]

Can anyone share the release notes for the new firmware 7.4.2 please? Thanks

 

[RebornRider]

Can anyone share the release notes for the new firmware 7.4.2 please? Thanks

Maybe @Specialized Rider Care has access to the notes and could post them here?

 

[salko]

Can anyone share the release notes for the new firmware 7.4.2 please? Thanks

Here you go: /03/21 Levo (release notes) – Specialized Content Hub

 

[RebornRider]

For the terminally lazy (like me!)

 

[head]

Anyone having issues with the new firmware?

It should increase power output when stage of charge is below 15%. However in my case it looks that the whole system just shut down when this happens and for a while I can't even turn the bike on.

Battery health reported by mission control is 100% and this happened to me twice since I updated the bike. It did not happen before.

 

[cuaion]

Anyone having issues with the new firmware?

It should increase power output when stage of charge is below 15%. However in my case it looks that the whole system just shut down when this happens and for a while I can't even turn the bike on.

Battery health reported by mission control is 100% and this happened to me twice since I updated the bike. It did not happen before.

Just got home from at 2h45m ride, 55km. With the new firmware, but I did not got under 15% today. Had no problems or anything.
Did you got under 15% ?

 

[head]

I did not check state of charge with the app, but I saw 2 bars on TCU so yeah, it is possible that SoC was under 15%.

 

[cuaion]

I did not check state of charge with the app, but I saw 2 bars on TCU so yeah, it is possible that SoC was under 15%.

Will try tomorrow to run it till it stops. Do have 500 or 700 battery?

 

[head]

500wh

 

[cuaion]

500wh

Okay, will take the 700 tomorrow and try the 500 on monday

 

[KennyB]

Updated motor to 7.4.2 the other day and app showed release notes.

 

[Specialized Rider Care]

Anyone having issues with the new firmware?

It should increase power output when stage of charge is below 15%. However in my case it looks that the whole system just shut down when this happens and for a while I can't even turn the bike on.

Battery health reported by mission control is 100% and this happened to me twice since I updated the bike. It did not happen before.

@head - sorry to hear, will send you a PM.

 

[ThierryGTLTS]

And for the Creo, please?!

My LBS is extremely busy.