rb.
Active member
This is where a local bike shop can be a benefit over direct to consumer. My local bike shop takes up to 4 hours to build a bike (which most places would think is way too long) because they go through EVERYTHING and add grease and torque to spec as necessary. But when a customer buys a bike from them they will never have to call back and complain that it’s creaking, or a bolt fell out, or it’s not shifting correctly, etc.But this situation still su**s.
You buy a bike with the price tag of a small car and can't be shure, that it doesn't fall apart on your first ride.
Imagine buying a new car, where your door falls off after the 10th time you open it.
No one would tolerate that ...
And yet a still have owned a few direct to consumer bikes knowing that I will spend a bit more time myself setting it up.