I'm actually surprised how reliable the tq hpr50 is, I don't think I've heard of a single genuine failure of the motor itself, yes a couple of displays have failed and were quickly replaced under warranty.So I have an EXE on order. I've read through this Megathread.
At this point, what is the takeaway regarding this bike? Is it a dumpster fire piece of trash lemon; or is it good? My summary of issues I've read, and wondering if these things are widespread:
- Engine noise from the clutch when there's not enough torque to engage the engine.
- Water: water can seep into the battery compartment or damage the display.
- Downgrades of components and Trek not being upfront about it.
- TQ not being quick enough on a fix and lack of communication regarding the engine noise.
The noise is not indicative of a problem ,it's just a characteristic of the motor in very limited circumstances, and tq have said they will try to fix with sotware,. I can make my motor make the noise at will,but it never makes the noise during normal use.
Water has not been an issue for me yet,and I ride in the UK in all weather's,and trust me ,it's been v wet recently. The battery and motor are IP67 rated, which I think is a higher waterproof rating than most other motors, the display is "only" IP66 rated.
Trek changing spec of bits, well yes that has happened to people but I think trek have promised to put right .
TQ not fixing the noise, like I say it's not really a fault,just a characteristic, try one and see if you ride in a way to create the noise and if you do,see if it bothers you.
The issue for me (which isn't on your list) is the lack of availability of the range extender battery, it was supposed to be available in November,but has been pushed back to march,but now I'm hearing rumours of April. That's nearly 12 months after the bike was released!
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