CartmanMTB
New Member
Update: Update successful...
I'm not exactly sure why it worked (eventually) but what seemed to do the trick was to have the dongle plugged into the computer and connected to the bicycle before the dealer service tool is started up.
I had tried again this AM by starting the service tool, plugging the dongle in, and then plugging into the bike - same result - in fact, on the main dashboard, all of the squares that show the firmware of each component were showing blank (or n/a - can't recall and I didn't get a screen grab).
I shut the software down and hopped into the dealer portal to see if there was an update to the DST - but the installer just asked me if I wanted to uninstall. So - I just re-launched the DST and voila! All the dashboard info was populated, and the "Software Update available" button was active. The update went smoothly from there.
I'm not exactly sure why it worked (eventually) but what seemed to do the trick was to have the dongle plugged into the computer and connected to the bicycle before the dealer service tool is started up.
I had tried again this AM by starting the service tool, plugging the dongle in, and then plugging into the bike - same result - in fact, on the main dashboard, all of the squares that show the firmware of each component were showing blank (or n/a - can't recall and I didn't get a screen grab).
I shut the software down and hopped into the dealer portal to see if there was an update to the DST - but the installer just asked me if I wanted to uninstall. So - I just re-launched the DST and voila! All the dashboard info was populated, and the "Software Update available" button was active. The update went smoothly from there.