Jimmylowblow
New Member
Nope still no contact from arrow xl. They still won't speak to me and say CRC have to sort it. CRC saying arrow have to sort it.
If you feel that both arrowxl and CRC are giving you the runaround, file it with your payment provider, they'll soon sort it out or just request a refund, despite you were looking forward to receiving the e-bike.Nope still no contact from arrow xl. They still won't speak to me and say CRC have to sort it. CRC saying arrow have to sort it.
I got a similar email Saturday morning, but then was phoned by ArrowXL later in the day to say that my bike was on the way back to CRC - the person on the end of the call did sound pretty professional and sincere, so I do believe them. It sounded like this person was verifying everything for delivery ahead of time. I would be pretty optimistic if you have it scheduled in still.Received an email from arrowxl this morning, seems my e-bike will be delivered tomorrow all going well. As soon as I receive it (hopefully) I'll keep folks updated.
Has anyone else received any emails regarding an e-bike delivery yet?
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Thanks for your reply. If I'm in the same situation and get the same call then I will contact PayPal tomorrow to further escalate it, PayPal has been great so far with the details I've already sent them.I got a similar email Saturday morning, but then was phoned by ArrowXL later in the day to say that my bike was on the way back to CRC - the person on the end of the call did sound pretty professional and sincere, so I do believe them. It sounded like this person was verifying everything for delivery ahead of time. I would be pretty optimistic if you have it scheduled in still.
Today I contacted CRC again to ask if they had received back the bike - got the usual "we have resolved the issue with ArrowXL and your bike will be delivered, ArrowXL will contact you in the next 24hrs blah blah blah"
At somepoint I will just contact my credit-card company...I believe for chargeback we have 120 days notice, but there's also section 75...so feel like I can wait a bit longer. I'm just making sure I collect all the converstions / status updates as the credit-card company will ask for them.
Good, whatever happens, I hope you get a new e-bike soon.If it doesn't end up turning up, I'll get the refund and then add some more £'s to the total and go with my preferred brand.
I honestly do not know who to believe now, after I received the email from arrowxl on Saturday being hopeful I would have received my e-bike today, to getting an email from CRC on Friday to say there was a problem with the courier, to now finding out CRC requested the order to be cancelled.Doesn't look good
Even during administration you'd think they would prioritise keeping couriers happy as they're pretty important for an online shop
I agree with your sentiments, it just seems out of hand what is happening. CRC has received the orders/funds, simply get the e-bikes out to customers and be done with it.It all seems counterproductive.
If it's the courier they're not helping the client remain viable and shooting themselves in the foot.
If it's CRC, they're destroying customer trust at a time they need orders so they can sell things and have cash flow.
If they're really pulling bikes back, that's crazy, they'll get hammered by the credit card companies and PayPal and have stock people won't then trust to buy.
I honestly cannot comment on that as it's out of my scope, as long as those customers affected by this administration get their funds back that's what matters. I hope all that have been affected by this get a positive resolution.On the question of credit card protection I wondered whether the credit card company was liable if the order was placed after the supplier had been put into receivership.
On the question of credit card protection I wondered whether the credit card company was liable if the order was placed after the supplier had been put into receivership.
Fair point. Just hope all affected get a good result.Wiggle/CRC is officially in Administration, and not Receivership, and is supposedly still trading as normal.
Therefore, credit card protection etc (subject to the usual) is still there, as it remains a legal trading entity.
Thanks for providing this information. Sadly for me, it's too little too late, there is no trust from either CRC or arrowxl, spent 2 days off work without pay in the hopes I would have received my e-bike today.From speaking to a few people today. I think arrow xl has ended the agreement with Wiggle. Speaking to Wiggle this morning once the stock is returned they will look to re ship with another provider or offer refunds. They will contact us once the bikes are returned. This will be in the next 24-48 hours. I put all the blame here on arrow xl, but understand their decision.
The E-Mythique VR (black frame) model in Large size. If only CRC would have said, "we are no longer using arrowxl as our courier, however, we have appointed a new courier going forward". Didn't help they left us in limbo also, so I'll probably never purchase from them again, assuming they find a buyer.Out of interest, what bike/size did you order? Yeah hasn't been the best. The way I look at it, CRC did what was asked of them. Built the bike and shipped to arrow. Its arrow that's d**ked about.
Everything is cool here, I've requested a refund etc, my plan was to buy the Haibike ALLMTN 3 2022 model, maybe I should have stuck with that. However, the E-Mythique looked promising as a first-time full suspension and I would have upgraded it in time.In the fucked-up world that is businesses in administration/receivership/whatever, it seems that morality no longer applies only the law.
If they can get the bike back, they can sell it to someone else (even if for less than you paid). They still have your money. Timing is everything. When the hammer finally comes down, the one holding the bike is the winner, the one still waiting for their money is the loser, because they are then a creditor. Creditors have to join the queue for anything of value that results.
Which courier would agree to do the job for a failing company, unless they got paid in advance?
Has anyone actually received their bikes from Chain Reaction? I ordered mine on the 17th October....I have been pushed from pillar to post over delivery....only to be told yesterday it has gone back to CRC....totally gutted and such an horrendous experience...credit card company refunded me yesterday. I saved for six months to buy the bike, I'm now questioning my sanity!!!
Thanks for the heads up, appreciated.
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