Jimmylowblow
New Member
Yeah I've been told that too. My tracking says its still there.
Vitus E-Mythique LT Enduro EMTB - Bargain of the year
- Thread starter Rob Rides EMTB
- Start date
That's the glass half full option. The auditors job is to maximise the return for the creditors, not protect the brand image, so the glass half empty option is that those bike will be resold and the original buyers will have to use the credit card or PayPal protection (if they have it) to get their money back. Anyone without protection (debit card purchases I believe) will be shit out of luck.
Jimmylowblow
New Member
Email updates coming out. That sound promising
That's the glass half full option. The auditors job is to maximise the return for the creditors, not protect the brand image, so the glass half empty option is that those bike will be resold and the original buyers will have to use the credit card or PayPal protection (if they have it) to get their money back. Anyone without protection (debit card purchases I believe) will be shit out of luck.
But somebody has already paid them for those bikes in transit, the only way they’d get more money by reselling them is at full RRP. In a liquidation sale should they cease trading, it‘s unlikely they’d get more than people have paid already?
I’m hoping it’s just that couriers are dropping them until they get some guarantees from the administrators that they’ll be paid outstanding invoices and/or some pro-forma invoicing process setup.
I suspected some courier issues last weekend, I ordered a helmet light next day via DPD (wiggle+ customer) and it arrived via Evri (still next day though).
Whilst I’m not an Administrator, I believe their primary job is to find the best way forward for the company and the creditors, indeed appointing an administrator protects them from creditors for a couple of months whilst they work out whether restructuring the company will enable it to viably continue or whether to put it up for sale as a going concern.
Wiggle Ltd is not being wound up, yet, which would only occur if the above options were unachievable or the company had limited or zero saleable assets, which I presume Wiggle has.
I’ve got a frame order in, so hopeful it will still turn up, but even more so I hope that the company can be saved and as many livelihoods protected as possible.
Jimmylowblow
New Member
My email update...
I've had exactly the same.
blacklab14
Member
I'm sitting in the half full group:
Due to the fact there will be no back up by the retailer and Bafang parts may not be as freely available, it's a no from me, unless something drastic (ie a buy out) happens, i will be asking for a refund if the bike does ever turn up.
I need my first ebike to have decent back up and so will be looking at other manufacturers.
I do feel for everyone scrambling to get their money back and especially people who may have valid warranty claims without the back up of the retailer.
I need my first ebike to have decent back up and so will be looking at other manufacturers.
I do feel for everyone scrambling to get their money back and especially people who may have valid warranty claims without the back up of the retailer.
Jimmylowblow
New Member
Yeah got the same email. 
. See what happens next week.
. See what happens next week.Mysterymanuk
Member
I just this minute refreshed my arrowxl tracking webpage, seems to have been updated with this, which looks promising. "Stock received in delivery site", Refresh your tracking webpage folks.
Looking promising!
It’s looking more and more like the courier got wind that a major client has gone into administration, and they were holding and making parcels they had available for client pickup unless they secured some guarantees of payment for the delivery.
Fingers crossed!
Mysterymanuk
Member
Yes, I guess after reading the email that we got regarding the courier things have been sorted out finally. However, when I get that knock on my door with the e-bike in hand then I can relax.
I genuinely hope CRC/Wiggle will be able to continue to trade if there is a restructuring. I've been at the end of an administration which isn't a great position to be in as an employee, hoping the staff will still have secure jobs.
That was the date when all deliveries were being cancelled and bikes being stacked to return to CRC/Wiggle.
Seems something has been sorted and ArrowXL are being paid/instructed to deliver as per previous arrangements.
Mysterymanuk
Member
There was a comment made, cannot remember if it was on here or Vitus's Facebook page, words along the lines of "they may have set it to the 25th of December until the situation with Wiggle & CRC was sorted out" since the 25th is when most of the country is on Xmas holidays and a non-delivery date.
Mysterymanuk
Member
Yet another update on the arrowxl tracking page, the route is planned for the 30th of October for me. It would seem things are on the up thankfully.
That's fecked your xmas plans now !
Mysterymanuk
Member
I'll hold that thought until I get a text from the courier saying we're on our way hahaThat's fecked your xmas plans now !
Jimmylowblow
New Member
Anybody else's tracking not updated yet? Mine still says order cancelled by client.
After tracking again today, delivery had been rescheduled for Sunday (tomorrow!) no email or text confirmation from either arrow XL or CRC. Check tracking folks!
Sadly I have decided with the precarious situation at CRC, I have cancelled the delivery as return to sender through ArrowXL web chat for a refund (or chargeback from my credit card company if CRC don’t play ball!)
This saves me the £25 return fee from CRC and CRC web chat couldn’t cancel their end (according to them!).
I think it is too risky to potentially have no back up/warranty with the retailer and have therefore decided to order another bike (not through CRC/Wiggle!) instead.
Sad times….
Sadly I have decided with the precarious situation at CRC, I have cancelled the delivery as return to sender through ArrowXL web chat for a refund (or chargeback from my credit card company if CRC don’t play ball!)
This saves me the £25 return fee from CRC and CRC web chat couldn’t cancel their end (according to them!).
I think it is too risky to potentially have no back up/warranty with the retailer and have therefore decided to order another bike (not through CRC/Wiggle!) instead.
Sad times….
Mysterymanuk
Member
They may have a backlog to go through with what's happened over the past few days, I'd keep checking the tracking webpage on a regular basis. Hope all turns out well for you with a rescheduled delivery date.
Mysterymanuk
Member
I'm sorry to read this, I know you were looking forward to receiving your new e-bike, and I can totally understand where you're coming from in regards to the warranty, etc. That said, I'm looking forward to seeing a photo of your new e-bike in the future.After tracking again today, delivery had been rescheduled for Sunday (tomorrow!) no email or text confirmation from either arrow XL or CRC. Check tracking folks!
Sadly I have decided with the precarious situation at CRC, I have cancelled the delivery as return to sender through ArrowXL web chat for a refund (or chargeback from my credit card company if CRC don’t play ball!)
This saves me the £25 return fee from CRC and CRC web chat couldn’t cancel their end (according to them!).
I think it is too risky to potentially have no back up/warranty with the retailer and have therefore decided to order another bike (not through CRC/Wiggle!) instead.
Sad times….
I was originally going to buy a Haibike ALLMTN 3 silver model for 3k, but then I saw the E-Mythique at the bargain price, this being my first time riding an all-suspension enduro e-bike after 32 years of being a road and hardtail cyclist.
ArrowXL have sent my item back to CRC - don't think that has happened to everyone as mine explicity says returned to client on the status.
I also received a phonecall from ArrowXL just now to confirm this (which was unexpected and good of them) ...not sure whether to opt for a refund with CRC or re-delivery now....can't really afford a more expensive e-bike so tempted to try and keep it. I don't ride hard enough to break bikes...so as long the motor stays alive I should be ok
I also received a phonecall from ArrowXL just now to confirm this (which was unexpected and good of them) ...not sure whether to opt for a refund with CRC or re-delivery now....can't really afford a more expensive e-bike so tempted to try and keep it. I don't ride hard enough to break bikes...so as long the motor stays alive I should be ok
Mysterymanuk
Member
Hard call on the best way forward knowing the current issues with CRC. Unless they can send the e-bike out to you ASAP then great, however, they may decide to refund you without any input from you. Weird how it has been sent back when others are getting their e-bikes rescheduled.ArrowXL have sent my item back to CRC - don't think that has happened to everyone as mine explicity says returned to client on the status.
I also received a phonecall from ArrowXL just now to confirm this (which was unexpected and good of them) ...not sure whether to opt for a refund with CRC or re-delivery now....can't really afford a more expensive e-bike so tempted to try and keep it. I don't ride hard enough to break bikes...so as long the motor stays alive I should be ok
Mysterymanuk
Member
Received an email from arrowxl this morning, seems my e-bike will be delivered tomorrow all going well. As soon as I receive it (hopefully) I'll keep folks updated.
Has anyone else received any emails regarding an e-bike delivery yet?
Has anyone else received any emails regarding an e-bike delivery yet?
Jimmylowblow
New Member
Nope still no contact from arrow xl. They still won't speak to me and say CRC have to sort it. CRC saying arrow have to sort it.
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