Mysterymanuk
Member
If you feel that both arrowxl and CRC are giving you the runaround, file it with your payment provider, they'll soon sort it out or just request a refund, despite you were looking forward to receiving the e-bike.
Vitus E-Mythique LT Enduro EMTB - Bargain of the year
- Thread starter Rob Rides EMTB
- Start date
I got a similar email Saturday morning, but then was phoned by ArrowXL later in the day to say that my bike was on the way back to CRC - the person on the end of the call did sound pretty professional and sincere, so I do believe them. It sounded like this person was verifying everything for delivery ahead of time. I would be pretty optimistic if you have it scheduled in still.
Today I contacted CRC again to ask if they had received back the bike - got the usual "we have resolved the issue with ArrowXL and your bike will be delivered, ArrowXL will contact you in the next 24hrs blah blah blah"
At somepoint I will just contact my credit-card company...I believe for chargeback we have 120 days notice, but there's also section 75...so feel like I can wait a bit longer. I'm just making sure I collect all the converstions / status updates as the credit-card company will ask for them.
Jimmylowblow
New Member
If it doesn't end up turning up, I'll get the refund and then add some more £'s to the total and go with my preferred brand.
Mysterymanuk
Member
Thanks for your reply. If I'm in the same situation and get the same call then I will contact PayPal tomorrow to further escalate it, PayPal has been great so far with the details I've already sent them.I got a similar email Saturday morning, but then was phoned by ArrowXL later in the day to say that my bike was on the way back to CRC - the person on the end of the call did sound pretty professional and sincere, so I do believe them. It sounded like this person was verifying everything for delivery ahead of time. I would be pretty optimistic if you have it scheduled in still.
Today I contacted CRC again to ask if they had received back the bike - got the usual "we have resolved the issue with ArrowXL and your bike will be delivered, ArrowXL will contact you in the next 24hrs blah blah blah"
At somepoint I will just contact my credit-card company...I believe for chargeback we have 120 days notice, but there's also section 75...so feel like I can wait a bit longer. I'm just making sure I collect all the converstions / status updates as the credit-card company will ask for them.
Mysterymanuk
Member
Good, whatever happens, I hope you get a new e-bike soon.
Mysterymanuk
Member
So, this morning woke up to an update on the arrowxl website, that states my "removed from delivery route - cancelled at". on my tracking page.
Contacted arrowxl live chat who have stated the order was cancelled by CRC. So I have now provided more screenshots of the emails and chat logs to PayPal and requested a full refund. I would urge anyone not to buy anything from CRC as they are fobbing customers off with false promises of delivery.
Contacted arrowxl live chat who have stated the order was cancelled by CRC. So I have now provided more screenshots of the emails and chat logs to PayPal and requested a full refund. I would urge anyone not to buy anything from CRC as they are fobbing customers off with false promises of delivery.
Mysterymanuk
Member
I honestly do not know who to believe now, after I received the email from arrowxl on Saturday being hopeful I would have received my e-bike today, to getting an email from CRC on Friday to say there was a problem with the courier, to now finding out CRC requested the order to be cancelled.
It just seems CRC are buying time for the inevitable.
It all seems counterproductive.
If it's the courier they're not helping the client remain viable and shooting themselves in the foot.
If it's CRC, they're destroying customer trust at a time they need orders so they can sell things and have cash flow.
If they're really pulling bikes back, that's crazy, they'll get hammered by the credit card companies and PayPal and have stock people won't then trust to buy.
If it's the courier they're not helping the client remain viable and shooting themselves in the foot.
If it's CRC, they're destroying customer trust at a time they need orders so they can sell things and have cash flow.
If they're really pulling bikes back, that's crazy, they'll get hammered by the credit card companies and PayPal and have stock people won't then trust to buy.
MasterDabber
Active member
On the question of credit card protection I wondered whether the credit card company was liable if the order was placed after the supplier had been put into receivership.
Mysterymanuk
Member
I agree with your sentiments, it just seems out of hand what is happening. CRC has received the orders/funds, simply get the e-bikes out to customers and be done with it.
The administrators are probably in full control of the operations and may have requested all orders to be cancelled and the e-bikes to be sent back. It really wouldn't surprise me if all of their stock/inventory ends up on some auction website, the same auction website that was recently used to sell off the stock of Moore Large when they went into administration.
I've contacted PayPal to ask for a full refund, hoping that goes ok, I'm now done with CRC and arrowxl.
Mysterymanuk
Member
I honestly cannot comment on that as it's out of my scope, as long as those customers affected by this administration get their funds back that's what matters. I hope all that have been affected by this get a positive resolution.
Wiggle/CRC is officially in Administration, and not Receivership, and is supposedly still trading as normal.
Therefore, credit card protection etc (subject to the usual) is still there, as it remains a legal trading entity.
MasterDabber
Active member
Fair point. Just hope all affected get a good result.
Jimmylowblow
New Member
From speaking to a few people today. I think arrow xl has ended the agreement with Wiggle. Speaking to Wiggle this morning once the stock is returned they will look to re ship with another provider or offer refunds. They will contact us once the bikes are returned. This will be in the next 24-48 hours. I put all the blame here on arrow xl, but understand their decision.
Mysterymanuk
Member
Thanks for providing this information. Sadly for me, it's too little too late, there is no trust from either CRC or arrowxl, spent 2 days off work without pay in the hopes I would have received my e-bike today.
I really do hope all the folks that have ordered bikes/e-bikes do indeed get their orders okay, it's been a shambolic and s****y time for many having to constantly get in contact with Wiggle/CRC and arrowxl leading to a dead-end stop.
Jimmylowblow
New Member
Out of interest, what bike/size did you order? Yeah hasn't been the best. The way I look at it, CRC did what was asked of them. Built the bike and shipped to arrow. Its arrow that's d**ked about.
Mysterymanuk
Member
The E-Mythique VR (black frame) model in Large size. If only CRC would have said, "we are no longer using arrowxl as our courier, however, we have appointed a new courier going forward". Didn't help they left us in limbo also, so I'll probably never purchase from them again, assuming they find a buyer.
I've gone down the credit-card charge-back route today.
I thought you had to give the retailer 14 days, but the cc-company said you can start it as soon as it's gone passed the original delivery date. Plus CRC are giving out false / generic information now...so lost faith.
I thought you had to give the retailer 14 days, but the cc-company said you can start it as soon as it's gone passed the original delivery date. Plus CRC are giving out false / generic information now...so lost faith.
steve_sordy
Wedding Crasher
In the fucked-up world that is businesses in administration/receivership/whatever, it seems that morality no longer applies only the law.
If they can get the bike back, they can sell it to someone else (even if for less than you paid). They still have your money. Timing is everything. When the hammer finally comes down, the one holding the bike is the winner, the one still waiting for their money is the loser, because they are then a creditor. Creditors have to join the queue for anything of value that results.
Which courier would agree to do the job for a failing company, unless they got paid in advance?
If they can get the bike back, they can sell it to someone else (even if for less than you paid). They still have your money. Timing is everything. When the hammer finally comes down, the one holding the bike is the winner, the one still waiting for their money is the loser, because they are then a creditor. Creditors have to join the queue for anything of value that results.
Which courier would agree to do the job for a failing company, unless they got paid in advance?
Mysterymanuk
Member
Everything is cool here, I've requested a refund etc, my plan was to buy the Haibike ALLMTN 3 2022 model, maybe I should have stuck with that. However, the E-Mythique looked promising as a first-time full suspension and I would have upgraded it in time.
Samii
New Member
Has anyone actually received their bikes from Chain Reaction? I ordered mine on the 17th October....I have been pushed from pillar to post over delivery....only to be told yesterday it has gone back to CRC....totally gutted and such an horrendous experience...credit card company refunded me yesterday. I saved for six months to buy the bike, I'm now questioning my sanity!!!
I don't think so. I gave up believing anything that they say. I would just cancel it through your payment provider if you can.
Mine was also cancelled / sent back to CRC. No new updates from ArrowXL since the cancellation, and nothing useful from CRC. They have effectively lost the item (although I suspect they know exactly where the items are ...just not telling us the truth).
stefaanbolle
New Member
Mysterymanuk
Member
Thanks for the heads up, appreciated.
Healy
Active member
I received my sons mythique 26. I ordered it then heard about the administration 10 minutes later
Healy
Active member
May be worth visiting a lbs. Spoke to mine to order bits for my Whyte and was told they are selling bikes at a loss to shift them and cover costs
Mysterymanuk
Member
Just seen this.
www.portsmouth.co.uk
Staff at Portsmouth-based Wiggle made redundant after it went into administration
A number of staff Portsmouth-based cycle retailer Wiggle CRC have been made redundant after the company went into administration.
www.portsmouth.co.uk
One on facebook just turned up ! With a weird return sticker on the box.
So it looks like Arrowxl did return them and either CRC has used a different courier or Arrow eventually did deliver them
So it looks like Arrowxl did return them and either CRC has used a different courier or Arrow eventually did deliver them
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