Strive:ON problems

[Tubby G]

Sorry I don’t understand.
It’s the center who are broke for me.
You see another think ?

I was just being silly. I see a little pig face in your photo

 

[Stephan-Qc]

I was just being silly. I see a little pig face in your photo

Ahah no problem !

 

[CrispyDesigns]

Just had an email reply from Canyon UK saying that they’ve sent out a new design battery latch to me. Hopefully be with me soon

 

[Mario Antony]

Just had an email reply from Canyon UK saying that they’ve sent out a new design battery latch to me. Hopefully be with me soon

It needs to be a different P/N from the picture bellow, otherwise...

 

[CrispyDesigns]

It needs to be a different P/N from the picture bellow, otherwise...

View attachment 131382

I've had a follow up email from a chap at Canyon saying that it's the updated latch hat has been dispatched to me. Fingers crossed. Once this is sorted I'll be so chuffed. It's been the unfortunate achilles heal of what is a brilliant and super capable bike

 

[schoefli]

Hi all
I just got my Strive today, it's from Canyon's Outlet store, meaning that it has been used previously for testing purposes or so. I have been following the battery latch discussions here, is it correct that I still have the "old" latch?

I ordered Tobias' fix, would you recommend installing it right away or wait until the current latch might break and then hopefully install Canyon's new latch?

I am not 100% sure I understand which part exactly is commonly breaking with the old latch. When I checked mine, it seemed fine. Can someone enlighten me once again which part in the latch to keep inspecting?

Further, I read that some batteries have a little bit of play even when installed. Mine has a lot of play if I don't engage the latch, however, when I do (after the very distinct click), there does not seem to be any play whatsoever. Am I right to assume that the batteries with play might be problematic if this is the case after engaging the latch, so nothing to worry about in my particular case?

 

[Tubby G]

Hi all
I just got my Strive today, it's from Canyon's Outlet store, meaning that it has been used previously for testing purposes or so. I have been following the battery latch discussions here, is it correct that I still have the "old" latch?

I ordered Tobias' fix, would you recommend installing it right away or wait until the current latch might break and then hopefully install Canyon's new latch?

I am not 100% sure I understand which part exactly is commonly breaking with the old latch. When I checked mine, it seemed fine. Can someone enlighten me once again which part in the latch to keep inspecting?

View attachment 131394

Further, I read that some batteries have a little bit of play even when installed. Mine has a lot of play if I don't engage the latch, however, when I do (after the very distinct click), there does not seem to be any play whatsoever. Am I right to assume that the batteries with play might be problematic if this is the case after engaging the latch, so nothing to worry about in my particular case?

That looks like you have the new latch fitted. The new latch has the two little extra lugs which yours clearly has. Looks like you’re good to ride trouble free

 

[Tubby G]

That looks like you have the new latch fitted. The new latch has the two little extra lugs which yours clearly has. Looks like you’re good to ride trouble free

The new reinforced ‘lugs’ are the parts that I’ve put the red circles around

 

[schoefli]

Amazing, thanks so much for highlighting!

 

[Tubby G]

Amazing, thanks so much for highlighting!

Ride it hard over rough ground and let us know how you get on And enjoy

 

[Mario Antony]

The new reinforced ‘lugs’ are the parts that I’ve put the red circles around

View attachment 131395

Finally some good news!
Let the tests begining!

If anyone receives the new part, please post a picture with the PN.

A picture comparing both:

 

[Bomble]

Another picture of both

 

[CrispyDesigns]

I received my new design latch from Canyon today. Old unit on the left and new unit on the right. The pivoting latch is beefier at the points that previously failed. Apart from that, visually, it looks like the rest is the same.

Fitted it to my battery (750). Good news is that if any of you have the latch fix kit from Tobias Post it fits too.

Fingers crossed this fixes the Achilles Heal of this very capable bike.

 

[Mario Antony]

I received my new design latch from Canyon today. Old unit on the left and new unit on the right. The pivoting latch is beefier at the points that previously failed. Apart from that, visually, it looks like the rest is the same.

Fitted it to my battery (750). Good news is that if any of you have the latch fix kit from Tobias Post it fits too.

Fingers crossed this fixes the Achilles Heal of this very capable bike.

View attachment 131419 View attachment 131420 View attachment 131421

Send IT as if it was stolen and report back!!

 

[CrispyDesigns]

Send IT as if it was stolen and report back!!

I’ll be throwing it down the Peak Districts finest rocky tech. I’ll report back

 

[eddie89]

Hey everyone, since i am not so pleased with what canyon offers as a solution, i have started to develop my own locking system. Prototypes are already finished and work well. Next, some parts will be made of aluminum and some with 3d printing from a carbon modified ABS plastic. So I have a perfect solution for the next season.

 

[Niklas]

Hey everyone, since i am not so pleased with what canyon offers as a solution, i have started to develop my own locking system. Prototypes are already finished and work well. Next, some parts will be made of aluminum and some with 3d printing from a carbon modified ABS plastic. So I have a perfect solution for the next season.

View attachment 131562 View attachment 131563 View attachment 131564

Nice but to solve the whole problem you need to fix a better upper connection also. I have fixed my lower so it’s rock solid and still have lots of cutouts so it’s definitely something that’s to week upp there. From what I have been told there are new parts on both ends from Canyon/Bosch (But only the lower is on picture’s here on the forum yet)

 

[eddie89]

Nice but to solve the whole problem you need to fix a better upper connection also. I have fixed my lower so it’s rock solid and still have lots of cutouts so it’s definitely something that’s to week upp there. From what I have been told there are new parts on both ends from Canyon/Bosch (But only the lower is on picture’s here on the forum yet)

I have already made the fastening at the top, you can see it on page 5. Page 5

 

[Niklas]

I have already made the fastening at the top, you can see it on page 5. Page 5

Ahh sorry but if I understand right you had 2 bolts lose and just tightened them or am I missing something?
I have checked them and there is still a lot of cutoffs so I still think something needs to be stiffer/stronger upfront.
I have 2 bikes and they both have the same problems so It will be interesting to se the upper fix when it will be ready.

 

[eddie89]

Ahh sorry but if I understand right you had 2 bolts lose and just tightened them or am I missing something?
I have checked them and there is still a lot of cutoffs so I still think something needs to be stiffer/stronger upfront.
I have 2 bikes and they both have the same problems so It will be interesting to se the upper fix when it will be ready.

There are 4 screws, I didn't mention the 2.

 

[Niklas]

There are 4 screws, I didn't mention the 2.
View attachment 131570

Yes I checked them all but they were quite snug. So there must bee something else

 

[maramouse]

Hi everyone, I have a problem that I have never encountered in many years and with other mtb and e-bikes, the aftermarket protective stickers, that I have always used, on this frame come off, even with excellent products like Dyedbro or the classic shelter 3M....

 

[Mikerb]

Yes I checked them all but they were quite snug. So there must bee something else

I have said before that the stress applied to the clamp and the subsequent damage it suffers, is the result of the battery not being properly secured............not the reason for the overall problem. One reason the various zip tie lashing DIY fixes work is that it prevents sideways movement...at least at the bottom of the battery.

The clamp is in my opinion not damaged by the downward weight/force of the battery but rather by the fact the battery is able to move sideways. I do not think the problem of battery cut out will be solved by the redesigned clamp although it should help. I think the answer to the problem is already available and that is the Bosch rail system. Using the Bosch rail the battery is held rigidly in a steel frame that not only locates the entire battery in a rail but also connects the top battery connector and latch together on the steel frame. The top and bottom of the battery cannot move away from the rail. Any flex of the downtube is negated, the slot that captures the latch is steel not ally. All that is required for reliability is to ensure the latch is closed correctly. As far as the latch is concerned lessons could be learned from latches that secure removeable seats in a vehicle..................A coloured section protudes to confirm full operation of the latch.

With the current system employed on the Strive the battery connector is not capable of preventing battery movement, nor was it ever designed to be capable of doing that. It is simply designed to guide the battery onto the metal connections accurately.

I would have thought it would be far easier for Canyon to manage the modifications required to fit the Bosch Rail system than continue with piecemeal fixes.

 

[Mikerb]

Hi everyone, I have a problem that I have never encountered in many years and with other mtb and e-bikes, the aftermarket protective stickers, that I have always used, on this frame come off, even with excellent products like Dyedbro or the classic shelter 3M....

they will fix better if the area to which they are applied is thoroughly cleaned with IPA before applying them

 

[emtbeast]

I have said before that the stress applied to the clamp and the subsequent damage it suffers, is the result of the battery not being properly secured............not the reason for the overall problem. One reason the various zip tie lashing DIY fixes work is that it prevents sideways movement...at least at the bottom of the battery.

The clamp is in my opinion not damaged by the downward weight/force of the battery but rather by the fact the battery is able to move sideways. I do not think the problem of battery cut out will be solved by the redesigned clamp although it should help. I think the answer to the problem is already available and that is the Bosch rail system. Using the Bosch rail the battery is held rigidly in a steel frame that not only locates the entire battery in a rail but also connects the top battery connector and latch together on the steel frame. The top and bottom of the battery cannot move away from the rail. Any flex of the downtube is negated, the slot that captures the latch is steel not ally. All that is required for reliability is to ensure the latch is closed correctly. As far as the latch is concerned lessons could be learned from latches that secure removeable seats in a vehicle..................A coloured section protudes to confirm full operation of the latch.

With the current system employed on the Strive the battery connector is not capable of preventing battery movement, nor was it ever designed to be capable of doing that. It is simply designed to guide the battery onto the metal connections accurately.

I would have thought it would be far easier for Canyon to manage the modifications required to fit the Bosch Rail system than continue with piecemeal fixes.

Second This☝. Unfortunately I think this will only be done on the next Strive model.

 

[Tubby G]

Latch version 2 has arrived in Yorkshire

 

[maramouse]

Hi everyone, as an owner of strive on cfr I sent a message to Canyon Italia asking if there was the possibility of having the latch modified, first of all, they opened a ticket with my request and after a few days they replied that they want photos, in good definition, of the broken piece.... I have no words...
they probably don't even read emails...

 

[InRustWeTrust]

Nice but to solve the whole problem you need to fix a better upper connection also. I have fixed my lower so it’s rock solid and still have lots of cutouts so it’s definitely something that’s to week upp there. From what I have been told there are new parts on both ends from Canyon/Bosch (But only the lower is on picture’s here on the forum yet)

I think if you contact canyon you will get the new battery mount sent to you for free that fix the problem.

Maybe you have already done that ?

 

[Niklas]

I think if you contact canyon you will get the new battery mount sent to you for free that fix the problem.

Maybe you have already done that ?

Yes I have a good connection with them

 

[S1mmo]

Latch version 2 has arrived in Yorkshire

View attachment 131708

@Tubby G , @CrispyDesigns

I contacted Canyon's warranty team yesterday and they're sending me out a replacement latch to Yorkshire - LCK BOS FOR BATT BBP37YY AXIAL bk

Could you please let me know if this is the Canyon Part Number you received?
There was some confusion over whether I'd be receiving the new or old one.

Thank you