Strive:ON problems

[S1mmo]

I contacted Canyon and got the below reply.


09/10/2023, 09:24:38): Do you know if the battery latch issue with the Strive On has been resolved yet and what the fix is as I've seen numerous reports of the battery disconnecting and the latch breaking
(09/10/2023, 09:26:32): And I'm concerned this might happen to mine as the latch is already a bit loose
Alex (09/10/2023, 09:27:11): It is something that Bosch and us have worked out a solution for, it has only happened on a rare occasion that it has failed. If does feel loose please take some photos of it and send into our warranty team and they will inspect it for you.
(09/10/2023, 09:27:48): What is the solution?
Alex (09/10/2023, 09:29:39): It is an updated part I believe.
(09/10/2023, 09:32:01): Ok, thank you for your help I'll send some pictures to the warranty team. Thank you

 

[Mario Antony]

Just to add....


From my brief research, Trek had similar issue with the battery rattling (but not disconecting, please correct if I'm wrong).
The solution came in away of using sponge as a dampener, and some other creative alternatives.

From what I could research (and PLEASE, correct me if I'm wrong) there were no REAL solution, either from Trek nor Bosch.

Most of the tests, performed by Influencers and Youtubers, and simillar, never approach this issues, even though it's well known, and MOST never release a Revised Video, or a different Video, alerting for the facts/problems.

Acknowledge the problem(s), and present a solution(s), is how companies earn Customer Loyalty and Thrust.

 

[wenna]

I think it´s a combined problem of a weak latch and the socket in the downtube also not giving enough support. Even if the latch stay unbroken the weak fastening of the socket does not give enough support for the top of the battery to press up against and sit still.

Might be that the Bosch rail system gives better support from both ends and from the sides to cancel any movement of the battery.

 

[Mikerb]

As I have said. before I think there is too much focus on the latch when the issue is actually battery fit. It can be seen from some of the reports above that cutting out occurs yet the latch is not broken........but with continued use the latch eventually breaks.
I agree with @Mario Antony above. Canyon should have used the Bosch rail system in its entirety rather than just the latch. Any loose battery issue is then only due to poor battery plug placement at the top of the rail or not correctly closing the latch.
I do not expect Bosch to be particularly interested since the latch is not being used as designed/intended hence the lack of any solution. The problem rests with Canyon and their easiest solution options are to either retrofit the complete Bosch rail system or an alternative fixing arrangement at the bottom of the battery to replace the Bosch latch.
I have to say if I had bought the Strive I would be sending it back as not fit for purpose.

 

[RJUK]

Can you not just spray expanding foam in to stop it moving or does the battery need removing to charge?

No, you can charge the battery in the bike, but expanding foam would make a mess and likely retain hest from the battery, which isn't desirable.

Waiting for the fix is probably better.

I personally wanted a bike with a removable battery, so I could bring the battery in during the coldest part of winter and hottest part of summer, neither of which would be great for the battery when stored in my bike shed.

Feasibly though, if you didn't care about any of that, you could apply expanding foam, though I doubt it would support the weight of a 5kg battery.

 

[Markwright1983]

The canyon system has a mount at the top of the downtube and also the bottom of the downtube, both of which are secured with bolts. I don’t understand why you can’t just take the actual Bosch rail and tap holes to match the Canyon fitment. Or create a very similar Canyon version which bolts straight in. Sure it would add a few hundred grams to the weight of the bike but I’d be happy with that if it meant no more disconnections or broken latches.

 

[E Bob]

Can you not just spray expanding foam in to stop it moving or does the battery need removing to charge?

This is just a bad joke right ?

 

[E Bob]

K

Tempted to do this to mine, even though mine hasn't broken yet, just to prevent damage and excess slop in the battery. Do the cable ties touch the carbon at all, or is there a way to make a sorta hammock of cable ties purely between metal parts?

Exactly what i did to mine, literally did it while putting the bike together brand new. Can crack on and enjoy the bike while waiting for bosch to get this part to us

 

[Karkiler]

Can you not just spray expanding foam in to stop it moving or does the battery need removing to charge?

Sounds like a good joke

 

[Mario Antony]

The canyon system has a mount at the top of the downtube and also the bottom of the downtube, both of which are secured with bolts. I don’t understand why you can’t just take the actual Bosch rail and tap holes to match the Canyon fitment. Or create a very similar Canyon version which bolts straight in. Sure it would add a few hundred grams to the weight of the bike but I’d be happy with that if it meant no more disconnections or broken latches.

View attachment 126766

Because it will require mods, and mods, cost money.

I would say that Trek Rail, is done using Progressive Stamp Press machines.
Chainging the process to add some holes, with all Design and Stress analysis needed on Bosch Side, is a No-No on any CFO ou CEO.

The solution, although simple and not that expensive to someone with means and inginuity, it really gets into High Gear when you start thinking on:

Hours and Labor to design and stress anaylise the solution
Hours and labor to test the solution
All production cost, including material procurement, quality control
Assembly to all Strive ON:


This is a real financial setback.

For me, the solution needs to use front engine suports, and the holes that exist for the latch system.
This 3 points would be connected, and a rubber bumper (similar to a Shock Bumper), would press firmly the battery.

So, it would need new front motor supports, to add a pivot point.
A bridge to connect the pivot points located in the new motor mounts, and the latch support.
A different support, using the existing two bolts.
All this sistem would be Bolted, and battery could be removed, but not as easy as it is now.

 

[E Bob]

No it's a valid point.
If the battery stays in place for charging wouldn't is be best to secure it within the frame. Expanding foam would work perfectly and would have the option of removing the battery if ever required..

Youve obvoiusly never used expanding foam, Expanding foam is very sticky, Would work its way up alongside the battery sticking/fixing it in there permanently, if you did manage to get the bump guard on in time it woul;d also stick to this, again fixing it permanently, All would need cutting off, Cleaning would be a nightmare..

 

[Mikerb]

The canyon system has a mount at the top of the downtube and also the bottom of the downtube, both of which are secured with bolts. I don’t understand why you can’t just take the actual Bosch rail and tap holes to match the Canyon fitment. Or create a very similar Canyon version which bolts straight in. Sure it would add a few hundred grams to the weight of the bike but I’d be happy with that if it meant no more disconnections or broken latches.

View attachment 126766

For anyone not familiar with the Bosch Rail as pictured here, the difference between the Rail system and alternatives is that the main battery connection at the top and the capture slot for the latch are both on the steel rail.......and the battery is held captive on the rail with the slots on each side of the battery sliding up the sides of the rail. So provided the top battery connector is firmly bolted to the rail, the battery and rail are in effect one.

 

[E Bob]

Like I said if the battery does not need to be removed for charging then foam it in.
You don't have to empty a whole can in it just a dab here and there to stop it moving.
You obviously don't have much experience of using expanding foam
Using it in tubeless tyres is even better...

 

[dobbyhasfriends]

Please, anyone reading this.
Don’t use expanding foam anywhere on your bike.
I’ll be generous and say that this was meant as a joke.

 

[E Bob]

Please, anyone reading this.
Don’t use expanding foam anywhere on your bike.
I’ll be generous and say that this was meant as a joke.

What, Not even a little dab hear and there ?!

 

[dobbyhasfriends]

What, Not even a little dab hear and there ?!

 

[wenna]

I contacted Canyon and got the below reply.


09/10/2023, 09:24:38): Do you know if the battery latch issue with the Strive On has been resolved yet and what the fix is as I've seen numerous reports of the battery disconnecting and the latch breaking
(09/10/2023, 09:26:32): And I'm concerned this might happen to mine as the latch is already a bit loose
Alex (09/10/2023, 09:27:11): It is something that Bosch and us have worked out a solution for, it has only happened on a rare occasion that it has failed. If does feel loose please take some photos of it and send into our warranty team and they will inspect it for you.
(09/10/2023, 09:27:48): What is the solution?
Alex (09/10/2023, 09:29:39): It is an updated part I believe.
(09/10/2023, 09:32:01): Ok, thank you for your help I'll send some pictures to the warranty team. Thank you

The answer I got from Canyon today was that they are working on a solution. Nothing about a solution already being in place. I was going to order the bike today before the sale ends, but this makes me not to. I will wait and see how this unfolds and hope for another sale during the winter.

 

[Jona]

FYI, to fix it temporary, I did these updates:

1. add plastic under the pastic latch (repair the issue if broken lips)
2. add a thin plastic part under the metal hook (avoiding play, in general)

 

[el.guillyt]

3 weeks with my bike in warranty service, at this point my bike has more time at warranty service than out in the woods....I've called several times to canyon, always the same answer: it's processing. I had to change my holiday plans in august because the bike was at canyon's, and next week I'm going for 6/7 weeks, I want to bring my bike, but it doesn't look like the bike will be ready, I'm very very frustrated, I would not recommend to anyone buy this bike, Canyon customer service sucks, not to talk about the bad engineering that lead to this battery issue. I know all this negative comments come out of frustration, but hope this helps people to not get frustrated about this by not buying the damn bike, now a days are plenty of option, good options, perhaps better options

 

[jxrx]

FYI, to fix it temporary, I did these updates:

1. add plastic under the pastic latch (repair the issue if broken lips)
2. add a thin plastic part under the metal hook (avoiding play, in general)

View attachment 127033

Despite all the issues reported the spec is exactly what I want so I've decided to go for it...
Will consider the zip tie approach but would appreciate if you could give some dimension of the plastic you've used there. Is it flexible plastic or does it have zero give at all?

Also has anyone tried Moto-foam around the battery??? Or is that still going to move too much? as it's anyway quite soft and porous...

 

[CrispyDesigns]

Despite all the issues reported the spec is exactly what I want so I've decided to go for it...
Will consider the zip tie approach but would appreciate if you could give some dimension of the plastic you've used there. Is it flexible plastic or does it have zero give at all?

Also has anyone tried Moto-foam around the battery??? Or is that still going to move too much? as it's anyway quite soft and porous...

I know how soft and pliable Moto-Foam is and don't think it'll add any support. It's an open cell foam and compresses to almost no volume at all.

 

[jxrx]

I know how soft and pliable Moto-Foam is and don't think it'll add any support. It's an open cell foam and compresses to almost no volume at all.

yeah my thoughts too but wondered if anyone had managed to jam enough of it in there to make a difference

 

[Mikerb]

FYI, to fix it temporary, I did these updates:

1. add plastic under the pastic latch (repair the issue if broken lips)
2. add a thin plastic part under the metal hook (avoiding play, in general)

View attachment 127033

Well I hope it works for you but I fear you are addressing only part of the issue. The latch breaks because the battery is not held securely. Part of that may be in a vertical direction but from what I have seen in the various posts above it is also moving side to side. It's a chicken and egg issue! I think the battery movement breaks the latch...rather than the latch breaking and allowing battery movement and power disconnection.

 

[wenna]

Well I hope it works for you but I fear you are addressing only part of the issue. The latch breaks because the battery is not held securely. Part of that may be in a vertical direction but from what I have seen in the various posts above it is also moving side to side. It's a chicken and egg issue! I think the battery movement breaks the latch...rather than the latch breaking and allowing battery movement and power disconnection.

This is my thought also. The latch breaking is only a symptom of the actual problem.

 

[E Bob]

i think its more the downward force than side to side, mine is snug in there, As in, Doesnt move left to right. the latch fix will resolve this.
i did the cable tie hack before i rode the bike, and have since thrown the bike around cwmcarn a few times without any issues, And cwmcarn Will find any weaknesses on bike...
im in the garage fitting cushcore later so will inspect tie's and report back.

 

[wenna]

i think its more the downward force than side to side, mine is snug in there, As in, Doesnt move left to right. the latch fix will resolve this.
i did the cable tie hack before i rode the bike, and have since thrown the bike around cwmcarn a few times without any issues, And cwmcarn Will find any weaknesses on bike...
im in the garage fitting cushcore later so will inspect tie's and report back.

Inspect the battery terminals for wear as well. Even if you can´t feel any movement of the battery I´m sure there is some movement and this is what eventually leads to broken latches and wear an tear of the connector/battery terminals.

 

[CrispyDesigns]

i think its more the downward force than side to side, mine is snug in there, As in, Doesnt move left to right. the latch fix will resolve this.
i did the cable tie hack before i rode the bike, and have since thrown the bike around cwmcarn a few times without any issues, And cwmcarn Will find any weaknesses on bike...
im in the garage fitting cushcore later so will inspect tie's and report back.

I tend to agree. The (750) battery in my Large frame is rock solid both side to side and up and down. There is no discernible movement at all. I have done the Zip Tie bodge in a Y shape across the battery to hold it 'up' in the frame and connection port. So far I've had only one possible disconnection, it lasted for only a few seconds so I'm not sure 100% that it was a full disconnect. Certainly in my case )the bike has done a couple of rocky descents of the Rangers Path on Snowdon as well as some spirited rocky Peaks and Dales runs too) I feel like the latch fix will put my mind at rest.

 

[Jona]

The issue has not returned, since I used this fix. At least for 5 rides of about 3 hours. enduro stuff.
i checked the battery connection last weekend, and it still looks good, no wear.

I also think that the main issue is up and down movement. the snugger it sets the less side to side movement it will have as well.
these features keeps it from moving side to side if inserted fully, i think:

 

[Jona]

Despite all the issues reported the spec is exactly what I want so I've decided to go for it...
Will consider the zip tie approach but would appreciate if you could give some dimension of the plastic you've used there. Is it flexible plastic or does it have zero give at all?

Also has anyone tried Moto-foam around the battery??? Or is that still going to move too much? as it's anyway quite soft and porous...

I used 3mm thick plastic part under the latch , something like this:

under the metal clip I cut out the middle of this:

if it works it aint stupid

 

[emtbeast]

Well I hope it works for you but I fear you are addressing only part of the issue. The latch breaks because the battery is not held securely. Part of that may be in a vertical direction but from what I have seen in the various posts above it is also moving side to side. It's a chicken and egg issue! I think the battery movement breaks the latch...rather than the latch breaking and allowing battery movement and power disconnection.

I don't own the bike, it was a candidate for my next bike. Well from all I can/could read I completely agree with your findings.
There is vertical and lateral battery movement that creates the damage.

The one and only mistake Canyon did was not using proprietary Bosch(rail system) parts. With the rail that most probably would not happen.