Orbea Rise Owners - Please Read

[RickBullotta]

I wanted to recommend that all Rise owners check the caps and crank arm bolts on their crank arms. My non drive side crank arm fell off mid ride. The cap had fallen off (and is lost forever). I would recommend reinstalling them with threadlocker. Miraculously I had a spare at home, but it ruined a ride and could have ruined the splines on the spindle or the crank arm. Since the cap is really just for tensioning, I’m not sure what caused it. These are carbon crank arms that only have a single bolt on the crank arm. I also noticed a small spacer that was preventing the crank arm from seating fully. I removed it and retorqued to spec. Let’s see how it goes.
@e*thirteen Components any thoughts?


Moderator edit :

Link to e*thirteen Components post with links to the manual :

Serious issues with Rise LTD CARBON crank arms

Doesn’t cover the m team and ltd models then it seams

www.emtbforums.com

 

[RickBullotta]

Update: worked perfectly. I did some jumps, roots, rocks, and power climbs and the crank arm stayed put.

I would recommend everyone or your shop remove and reinstall the crank arms, using loctite/threadlocker on the caps. 2nm on the cap to bottom the arm on the splines and 14nm on the crank arm bolt.

Also, props to @e*thirteen Components for a quick offer of support.

 

[mark.ai]

Thanks for the tip! I just got a Rise last week, so checked my cranks and everything seems tight luckily.

But it's weird, I can't find any info about the Rise carbon cranks anywhere online at all ...

The closest I've seen is this bulletin for alloy cranks which was mentioned in another thread:
TSB #156 - e*spec Shimano™ alloy crank tech update – ethirteen support

 

[Zimmerframe]

As @mark.ai said, this has come up with the alloy cranks in here :

Cranks for EP8 motor

Hi all, I recently had my E*13 crank arm fail on me and it needs to be replaced. My first thought was to get a Shimano one, but my local bike shop said they were on back order until late August. I have since reached out to E*13 and Commencal to see if they can be of any help, but not getting...

www.emtbforums.com

So presumably a similar problem.

 

[RickBullotta]

As @mark.ai said, this has come up with the alloy cranks in here :

Cranks for EP8 motor

Hi all, I recently had my E*13 crank arm fail on me and it needs to be replaced. My first thought was to get a Shimano one, but my local bike shop said they were on back order until late August. I have since reached out to E*13 and Commencal to see if they can be of any help, but not getting...

www.emtbforums.com

So presumably a similar problem.

yup. though the carbon cranks only have a single bolt.

 

[Gutch]

Good info and thanks for the heads up. I’ll check mine today.

 

[KuRi]

Can you please share some pics of yours to see how deep must be inserted into the thread? I have checked mine and they are already at 14nm so I don't want to remove them and reinstall them if not needed. Here it is the pic of mine!

 

[RickBullotta]

Can you please share some pics of yours to see how deep must be inserted into the thread? I have checked mine and they are already at 14nm so I don't want to remove them and reinstall them if not needed. Here it is the pic of mine!

View attachment 57575

View attachment 57576

At a minimum, make sure the preload cap has threadlocker.

 

[chrismechmaster]

here’s mine there at 14nm

 

[chrismechmaster]

 

[KuRi]

View attachment 57605 View attachment 57605

Thank you so much!

I have requested replacement caps with threadlocker already applied, I will install them when they arrive

 

[Chicane]

I know we shouldn't assume, but by now I would hope that every bike currently on a shipping container and from here on out would already come with the thread locker applied.

 

[pez_cemetery]

Shimano cranks don't require threadlocker but are required to be tensioned up correctly (a standard allen key does not provide enough leverage) otherwise the same thing happens

 

[RickBullotta]

Shimano cranks don't require threadlocker but are required to be tensioned up correctly (a standard allen key does not provide enough leverage) otherwise the same thing happens

I still ended up replacing the preload caps on my previous bike (XT cranks/E8000) with metal caps + threadlocker. There's no harm in a little extra protection.

 

[shredjim]

I still ended up replacing the preload caps on my previous bike (XT cranks/E8000) with metal caps + threadlocker. There's no harm in a little extra protection.

I read this thread a few nights ago and though oh boy, better go check. Sure enough the left pre load cap on my M10 three week old Rise is missing. I went on E Thirteen's web site and filled out a warranty claim, and they say it will probably take 5 days for them to respond. REALLY - those crank arms went on a $8,600 carbon e bike and my bike shop tells me to not ride it until we get a replacement cap. Rick - where did you get your metal caps? I'm wondering why Orbea didn't just use Shimano crank arms and chain ring, in such a critical area?

 

[RickBullotta]

I read this thread a few nights ago and though oh boy, better go check. Sure enough the left pre load cap on my M10 three week old Rise is missing. I went on E Thirteen's web site and filled out a warranty claim, and they say it will probably take 5 days for them to respond. REALLY - those crank arms went on a $8,600 carbon e bike and my bike shop tells me to not ride it until we get a replacement cap. Rick - where did you get your metal caps? I'm wondering why Orbea didn't just use Shimano crank arms and chain ring, in such a critical area?

Got em on Amazon.

Dilwe Crankset Arm Bolt, Aluminum...

 

[jka]

I read this thread a few nights ago and though oh boy, better go check. Sure enough the left pre load cap on my M10 three week old Rise is missing. I went on E Thirteen's web site and filled out a warranty claim, and they say it will probably take 5 days for them to respond. REALLY - those crank arms went on a $8,600 carbon e bike and my bike shop tells me to not ride it until we get a replacement cap. Rick - where did you get your metal caps? I'm wondering why Orbea didn't just use Shimano crank arms and chain ring, in such a critical area?

Yeah, stupid situation and in hindsight a poor choice to use the Ethirteen stuff without proper testing on the bike. I do think they are fine once installed properly. The pre-load caps are just that, for pre-loading the crank arms. They do not retain the crank arms if the main pinch bolts are loose. Here's what I would do, but you do what you want.
I'd take the crank arms off and remove the spacer as directed and then with just one cap, I'd pre-load one arm at 2Nm then tighten the pinch bolts enough to hold it in place, remove the pre-load cap and do the other side but then torque both arms to the specified 14Nm torque. I'd feel perfectly fine riding the bike with both arms torqued properly and only one side with a pre-load cap until I got the replacements. Having said all of that, Amazon got the ones delivered to me in 3 days so it isn't that long of a wait. I guess my main question is, why doesn't Orbea have all of their dealers contact owners that purchased from them for a dedicated "recall" repair for this issue. It's not that hard.

 

[RickBullotta]

Yeah, stupid situation and in hindsight a poor choice to use the Ethirteen stuff without proper testing on the bike. I do think they are fine once installed properly. The pre-load caps are just that, for pre-loading the crank arms. They do not retain the crank arms if the main pinch bolts are loose. Here's what I would do, but you do what you want.
I'd take the crank arms off and remove the spacer as directed and then with just one cap, I'd pre-load one arm at 2Nm then tighten the pinch bolts enough to hold it in place, remove the pre-load cap and do the other side but then torque both arms to the specified 14Nm torque. I'd feel perfectly fine riding the bike with both arms torqued properly and only one side with a pre-load cap until I got the replacements. Having said all of that, Amazon got the ones delivered to me in 3 days so it isn't that long of a wait. I guess my main question is, why doesn't Orbea have all of their dealers contact owners that purchased from them for a dedicated "recall" repair for this issue. It's not that hard.

I'd add one other critical step - make sure both the crank arm bolt(s) and the preload cap(s) have threadlocker properly installed. I used blue/242 loctite.

 

[jka]

I'd add one other critical step - make sure both the crank arm bolt(s) and the preload cap(s) have threadlocker properly installed. I used blue/242 loctite.

YES!! Thanks for adding that critical step that I left out.

 

[Ducman71]

Got em on Amazon.

Dilwe Crankset Arm Bolt, Aluminum...

Rick,
The e*thirteen TSB says that aftermarket preload caps may bottom out on the spindle before properly loading the crank arms. I assume if the spacer behind the crank arm were removed, this would be more likely. Did you confirm the caps were making solid contact with the crank arms before torquing them? From their description in the TSB, I guess the e*thirteen caps have a slightly shorter threaded length than the standard Shimano compatible caps...

 

[Chicane]

Rick,
The e*thirteen TSB says that aftermarket preload caps may bottom out on the spindle before properly loading the crank arms. I assume if the spacer behind the crank arm were removed, this would be more likely. Did you confirm the caps were making solid contact with the crank arms before torquing them? From their description in the TSB, I guess the e*thirteen caps have a slightly shorter threaded length than the standard Shimano compatible caps...

To add. There’s also several different brands of caps selling on amazon alone.
Rick, What made you choose these over some others?

 

[RickBullotta]

Rick,
The e*thirteen TSB says that aftermarket preload caps may bottom out on the spindle before properly loading the crank arms. I assume if the spacer behind the crank arm were removed, this would be more likely. Did you confirm the caps were making solid contact with the crank arms before torquing them? From their description in the TSB, I guess the e*thirteen caps have a slightly shorter threaded length than the standard Shimano compatible caps...

Yes. They are holding just fine. No play whatsoever. Spacer/seal removed. I just got lucky I guess. I bought the same caps for my previous E8000 powered bike and they worked fine (XT crankset). YMMV.

 

[RickBullotta]

To add. There’s also several different brands of caps selling on amazon alone.
Rick, What made you choose these over some others?

They came up first on the search and were the right color. ;-) Seriously. I bought them for my Pivot Shuttle and never installed them. I can't say for certain if they're the correct depth and such, but they're working fine for me on my Rise with carbon cranks and with the seal/spacer removed. I would suggest that if anyone is concerned over using a 3rd party preload cap, they should simply ask e*thirteen for the OEM ones.

 

[chrismechmaster]

They came up first on the search and were the right color. ;-) Seriously. I bought them for my Pivot Shuttle and never installed them. I can't say for certain if they're the correct depth and such, but they're working fine for me on my Rise with carbon cranks and with the seal/spacer removed. I would suggest that if anyone is concerned over using a 3rd party preload cap, they should simply ask e*thirteen for the OEM ones.

Just wondered what’s wrong with the standard caps if there threadlock
What’s the benefit to installing these please

 

[RickBullotta]

Just wondered what’s wrong with the standard caps if there threadlock
What’s the benefit to installing these please

Probably nothing wrong with the standard caps, other than that mine fell off and is lost somewhere in the woods.

 

[chrismechmaster]

Ah I see thanks Rick

 

[shredjim]

I would suggest that if anyone is concerned over using a 3rd party preload cap, they should simply ask e*thirteen for the OEM ones.

That would be great if e*thirteen would respond to their warranty requests, but they don't. I filed my warranty claim on Sunday for my left pre load cap and have yet to hear back from e-thirteen. Also, I searched the internet for hours looking for their phone number for the US location in Petaluma CA and I can't find it anywhere. My bike shop has not heard back from them either. The bike shop has a phone number for e*thirteen and they won't give it to me. I spent almost $9,000 on a really nice emtn and was just riding it. I didn't think buying a brand new bike that i needed to investigate and check all bolts, etc. Wish I would have seen these forum threads before riding the bike. Shame on Orbea and especially e*thirteen

 

[chrismechmaster]

e*thirteen are on this forum so it would be good if they reply to us with this issue
I also spend £8300 on a M team and worried about riding it @e*thirteen Components

 

[chrismechmaster]

What I don’t understand is as the orbea rise uses shimano for the drivetrain and brakes etc why bother using crank arms from a completely different manufacturer ?

 

[kmruuska]

What I don’t understand is as the orbea rise uses shimano for the drivetrain and brakes etc why bother using crank arms from a completely different manufacturer ?

Maybe they wanted the 32T chainring? I think Shimano’s smallest is 34T.