How many trouble free miles are have you got from your TQ-HPR50 motor?

[cabbynate]

How many trouble free miles are you guys/gals getting out of you TQ-HPR50 motors? Looking at a used Trek exe and just curious to know how many trouble free miles people are getting.

 

[Cell4soul]

How many trouble free miles are you guys/gals getting out of you TQ-HPR50 motors? Looking at a used Trek exe and just curious to know how many trouble free miles people are getting.

Just over 2,000 miles on mine. Not one problem.

 

[cabbynate]

Awsome thank you for answering my friend. I hope you get 20 thousand more trouble free miles on it!

 

[Mteam]

My first hpr50 motor failed at around 450 miles and was replaced under warranty, the second motor is now on 1000 miles and is still fine

 

[cabbynate]

Thanks for the input brother. I'm sure this one past the 450 mile mark but you never know. I'm researching before I contact the guy. Usually when I contact someone who is selling something I tend to buy it so any input I can get is appreciated

 

[Ali_Foto]

My first hpr50 motor failed at around 450 miles and was replaced under warranty, the second motor is now on 1000 miles and is still fine

What was the problem of the Motor in 450 miles?how it happened?

 

[Andrew08]

around 2300km(1450miles), now it refuse to turn on.

 

[subdiver]

Over 700km, no problems.

 

[Ali_Foto]

Over 700km, no problems.

I just passed 1000 km in 3 month and no problems found.

 

[Plutohora]

Any further issues?

 

[chnapka]

Next issue appeared yesterday, while walking next to my bike. Around 2k km, 500 km on new motor after waranty claim.
ERR 5401 DRV CONN, Communication error between Drive Unit and Display.


Visited LBS today, and they were unable to solve the issue, so TQ support was asked to help - advised to change display because this is a known issue because of the faulty set of displays. My display was produced on 22' and changed with 23'... did not help, still same error.
Called again TQ support and they will send new display and complete cables.

 

[subdiver]

Now after 900km my TQ in the Lumen has a metallic ticking sound.
Not always, with the engine on or off.

 

[Ali_Foto]

Now after 900km my TQ in the Lumen has a metallic ticking sound.
Not always, with the engine on or off.

Check the motor bolts , refer to the TQ service manual for more details

 

[subdiver]

Check the motor bolts , refer to the TQ service manual for more details

The engine was adjusted by the dealer 90 km ago.
Previously, the engine had creaked in the frame

 

[Ali_Foto]

The engine was adjusted by the dealer 90 km ago.
Previously, the engine had creaked in the frame

How did get cracked ? Did it touch hard rocks during the off-road riding ?

 

[subdiver]

How did get cracked ? Did it touch hard rocks during the off-road riding ?

Creaked, not cracked.

 

[Ali_Foto]

Creaked, not cracked.

Oh , you are right how did he adjusted to stop the noise?

 

[subdiver]

how did he adjusted to stop the noise?

I don’t know,

The ticking sound comes after a few kilometers, when the moto gets warm.
Not loud and not always.

 

[chnapka]

Next issue appeared yesterday, while walking next to my bike. Around 2k km, 500 km on new motor after waranty claim.
ERR 5401 DRV CONN, Communication error between Drive Unit and Display.


Visited LBS today, and they were unable to solve the issue, so TQ support was asked to help - advised to change display because this is a known issue because of the faulty set of displays. My display was produced on 22' and changed with 23'... did not help, still same error.
Called again TQ support and they will send new display and complete cables.

New cables and display did not solve the problem, a new motor was needed.
In my case it is the second motor change, first time - grinding sound, second time - err 5401.
Hopefully 3rd motor will last much longer than a couple hundred km.

 

[Ali_Foto]

New cables and display did not solve the problem, a new motor was needed.
In my case it is the second motor change, first time - grinding sound, second time - err 5401.
Hopefully 3rd motor will last much longer than a couple hundred km.

It is really so bad for TQ, they were finding the fault by try and error , fist display, then cable and finally found motor

 

[CartmanMTB]

How many trouble free miles are you guys/gals getting out of you TQ-HPR50 motors? Looking at a used Trek exe and just curious to know how many trouble free miles people are getting.

I've yet to receive my Fuel EXe with the TQ motor (tis on order, should arrive next week - woot!), but I have the same motor in my TREK Domane+ and I have 4,602 miles on it so far... my great experience with this bike helped me choose the TREK Fuel EXe to be my mountain e-bike choice.

 

[chnapka]

Third motor and after 750 km is grinding sound back, but much quieter and less frequently as here Grinding rattling sound but noticable. This happens when i reach speed limit and watts produced by motor are around 10-40 watts.
I checked S/N and it is 74 xxx, model year '23. So little bit older then my second motor which was 24' and has S/N 116 xxx.

 

[Basse]

Percorso per ora circa 3500 km su Fantic Rampage ( singletrak e enduro): NESSUN PROBLEMA

 

[subdiver]

2.450 KM, No problems

 

[sanosan34]

1900 miles (3000km) and lots of rock impacts, a few that have sent me flying off the back. Riding mainly in dry dusty conditions often in hot weather. Still on the original motor and has been very reliable.

 

[PALUFA]

Olá tenho uma Trek domane +slr6 com 550km e um mês e meio de uso o motor começou a falhar ,A bicicleta ainda aplica energia apenas intermitentemente e isso é evidente até mesmo no visor no modo mais alto, mantendo um ritmo constante, a energia aplicada pelo motor salta para todos os lugares : 50w, 125w,250w, 5w e depois vai para 0w , os meus watts também baixam simplesmente não consigo fazer mais de 100w 150w com uma bicicleta quando estava normal fazia mais de 300w ,colocando a assistência em off no visor tenho o mesmo problema apareçe muito Poucos watts 30w 70w 100w 0w sempre com um esforço constante ,já levei para o concessionário vamos ver qual é a resolução

 

[chnapka]

I quess, motor will be replaced, i saw this issue already somewhere

 

[Kubiertas]

Hope it will be replaced under warrenty for you!!
Can you let us know?

I just bought a 2023 fuel exe. I bought it in Austria and I live in the Netherlands so I am hoping for a lot of carefree kilometers/miles….
Really hope to avoid the hassle of shipping the bike back.
(First time not buying locally. The price difference was 1.300 euro)

 

[PALUFA]

Eu duvido que o motor será substituído, já vi esse problema em algum lugar

Eu duvido que o motor será substituído, já vi esse problema em algum lugar

Olá este problema já aconteceu com alguém, é o motor com problemas ?

 

[PALUFA]

Olá este problema já aconteceu com alguém, é o motor com problemas ?

Resolvido motor novo