Amflow Customer Support team is here！PLEASE feel free to leave your comment

[Amflow_Support]

Hi im having trouble with my amflow in that I can’t turn the bike on , holding the turn on button for 2 seconds it comes on for a second and then shuts down. If I connect the charger it will start up and stay on and I can scroll through the screens and no matter how long the charger is on the battery percentage doesn’t change stuck at 84% !
im going to my nearest dealer Saturday ( beyond bikes surrey ) hopefully a quick fix I’ve only used it once!!

Thank you for reaching out to us and bringing this issue to our attention. We're sorry to hear that you're experiencing difficulties with your Amflow bike. It sounds like there may be an issue with the battery or the drive system.

Could you please let us know if the screen displays any error messages? If possible, could you provide us with a picture of the error message? This information will help us better understand the issue.

As you mentioned, the store should be able to assist you and perform the necessary cross-tests. However, if there is anything we can assist with remotely, please do not hesitate to let us know. We are here to help and want to ensure that your Amflow bike is functioning properly.

Thank you for your patience and understanding.

 

[Dave238]

Thank you for your confirmation. Regarding this issue, please kindly try turning the circled screw in the picture clockwise. If the situation does not improve, please let me know. This is the screw next to the wireless shifter on the seatpost. View attachment 154188

So for the PL Carbon, to remove the seat post you have to cut the cable, which according to the pic includes cutting the housing too? I realize the seat post removal isn't a regular thing but that seems excessive considering the other version has a simple bolt. I haven't had much exposure to many bikes, is this a standard practice?

 

[David1960]

We’re excited to join this fantastic community! We are the Amflow Customer Support team, dedicated to providing top-notch assistance and innovative solutions for E-MTBs. Our mission is to ensure that you have the best possible experience with our products and to support you in any technical challenges you may encounter.

Wondering if you can help me decide. Not sure whether to get the pro version or basic model of amflow. Is the difference worth it. Does the pro version perform that much better than basic model. Is suspension a noticeable difference.

 

[iXi]

Probably comes out of the Amflow box with no carbon paste (dunno, my bike shop did the assembly)?

Anyhoo, I had the sinking seat at spec nm. I reckon it’s a sign of correct tolerances. A lick of carbon paste and a modest tightening solved it.

Hmmm so got the carbon paste and tightened to 6nm and by the end of my ride had slid back down. Not sure if I should go 7nm or just suck it up and ride it 10mm lower than ideal. I'm probably going to lock in option 2

 

[Amflow_Support]

Wondering if you can help me decide. Not sure whether to get the pro version or basic model of amflow. Is the difference worth it. Does the pro version perform that much better than basic model. Is suspension a noticeable difference.

If you are a casual rider or just starting out, the Amflow PL Carbon should meet your needs without the extra cost of the Pro version's high-end components. However, if you are looking for a more professional riding experience with lighter weight and higher-end components, the Amflow PL Carbon Pro might be worth the investment. You can see the comparison information about suspension and other parameters on this page Amflow PL - Specs - Amflow (United Kingdom)

 

[Amflow_Support]

So for the PL Carbon, to remove the seat post you have to cut the cable, which according to the pic includes cutting the housing too? I realize the seat post removal isn't a regular thing but that seems excessive considering the other version has a simple bolt. I haven't had much exposure to many bikes, is this a standard practice?

Have you tried turning the screw in the picture clockwise? Did that help with the issue?

Regarding the seat post removal, you do not need to cut the cable. Could you please clarify if you are looking to replace the seat post?

We appreciate your feedback and are here to assist you with any further questions.

 

[Dave238]

Have you tried turning the screw in the picture clockwise? Did that help with the issue?

Regarding the seat post removal, you do not need to cut the cable. Could you please clarify if you are looking to replace the seat post?

We appreciate your feedback and are here to assist you with any further questions.

I was referring to your posting you included a picture of the seat post removal that indicates for Carbon PL the cable and housing has to be cut.

 

[Astro66]

I was referring to your posting you included a picture of the seat post removal that indicates for Carbon PL the cable and housing has to be cut.

When you undo the screw under the trigger. The cable can't slide out, because there is usually a cable end clamped onto the end of the wire. So you cut the cable just before the cable end. That way you can reuse the cable. Then the cable is free to fully slide back into the sheath.

But you should be able to unhook the cable at the post end, without cutting. Just undo the screw under the trigger, undo the screws holding the cable sheath to the frame, and see if you get enough slack to unhook the cable at the post end.

 

[Dave238]

I'm referring to this in yellow for that model.

 

[Amflow_Support]

I'm referring to this in yellow for that model. View attachment 154370

For the PL Carbon, if you need to replace the seat post cable, we recommend following our manual's instructions to cut the cable for easier handling. But if you're just looking to remove the seat post from the frame and keep the cable intact, there's no need to cut it.

 

[Dave238]

For the PL Carbon, if you need to replace the seat post cable, we recommend following our manual's instructions to cut the cable for easier handling. But if you're just looking to remove the seat post from the frame and keep the cable intact, there's no need to cut it.

OK, it sounded like (from the pic) to remove the seat post from the frame, the housing and cable had to be cut. Thx for clarification.