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Understood @Maastricht - I will ask our Digital team again to see if plans have changed, we know this change felt like a retrograde step. However, industry/regulatory guidelines drove this change. Do bear in mind that the wheel circumference for our stock 29" wheel/tire combinations is 2300mm...

Short answer to a potentially complex question - use of BLEvo does not automatically void warranty. Changing speed limit/wheel circumference below 2000 is the core issue - our systems/apps do not support this, current bikes/firmware do not support this and BLevo prompts you with "Are you sure?"...

Sincerely sorry to hear this, I will PM you to get more information if that's OK. We are continuing to deliver 2019 Levos for several weeks yet, and at a considerable volume. This does depend on the date of orders that your retailer placed, frame size and specification but we'll gladly look into...

Can you share phone make/model as well as the app version? (App Settings/About) If you are still using Mission Control 1.XX then this is no longer supported, you'll need to download the latest version (believe 2.08 at time of posting) from the app store.

Really sorry to hear @Geezer_Levo . Hopefully the store can quickly shed some light on this for you, one thing worth checking though is that when your motor was replaced they also moved the blanking plugs from the old motor to the new motor. On each motor there are a couple of sockets that...

Thanks @Maastricht - firstly this is not a recall, it's a running design change we made in December 2018 in response to a cosmetic issue we learnt about from early field reports. We shared this technical bulletin with retailers in February and we're really happy to hear (as mentioned above) that...

Sorry to hear - if the above ideas don't resolve the issue then advise the retailer to try this for you. On MY18 Carbon Levos the motor can contact the aluminum sub-frame after the main motor mount nuts are properly torqued. There is no need to replace any parts - an adhesive mastic rubber or...

Battery firmware X.22.3 in MC1.2 = X.16.3 in MC2.0 (replaced in August 2018) Battery firmware X.23.1 in MC1.2 = X.17.1 in MC2.0 (Current version - required to enable infinite tune) The reason for the difference between MC1.2 and 2.0 FW version numbers is that MC1.2 displays FW in decimal format...

From yours and the post above from Koo, it is clear that some riders are experiencing a short circuit detection error - the LED chart above shows the battery error states which are not covered in the user manual. A short circuit could indeed be due to something in the charge socket/port as Koo...

See my comments above, charge and balancing is completed before red light changes to green, hence you can turn charger off with confidence that everything is done when the green light shows. BMS is in standby mode at that point for 2 hrs before sleeping. You are correct, we don't train most...

Yes - the 2hr standby mode is common across our batteries - however with the 2019 Levo the Bluetooth connectivity is inside the TCU on the top-tube and this requires the bike to be fully powered on to connect. (With earlier Levos the Bluetooth was built into the battery)

For those wanting a more detailed response, the battery management system (BMS) inside the battery indeed manages everything and controls the entire charging process. Inside the BMS are all kinds of temperature, voltage and cell-balancing based controls/safety monitoring systems, the charger...

It's not the battery FW that needs updating, it's your motor FW that has the issue. Sorry - please see this link, point 1 - Power smashed through the roof - EMTB Forums

Really sorry to hear that you're still waiting, will send you a PM.

Worth adding that 2018/19 Kenevo Comp uses a 1.2E motor with a 400WH battery. If you have this model, then motor current IS limited to 15A - this typically uses 75% of the power of the 1.3 motor to preserve battery life.

Sorry to hear - sounds like the FW did not load correctly on the new motor. Please ask your retailer to repeat this update and you should be back in business. For more info please see below. Power smashed through the roof - EMTB Forums

A lot of threads with similar content - hopefully this info will be useful for some. Power smashed through the roof - EMTB Forums Yes - low temperatures (close to freezing) will mean less efficient batteries and reduced range, also note fully charged batteries will deliver slightly more power...

To help out here, here's a couple of pieces of relevant info from other threads: - 1) Latest FW for 1.2 motors is 5.4.0, for 1.3 motors is 5.0.4. We DID very recently find that when riders had their bikes updated at retailers, a tiny handful of them seemed to have an issue where the 1.3 motor...

Which bike/motor do you have @Matt b ?

Happy to provide some input here @Matt b. Latest FW for 1.2 motors is 5.4.0, for 1.3 motors is 5.0.4 (I know the reversal of the .4 is confusing on the 1.3, but trust me). We haven't released new FW for either of these motors for several months, Brose may release newer FW for these motors at...