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Thanks for the motor cover/ingress questions and apologies for the wait - took a week off. Firstly, we know that this bike is going to get really wet & muddy (in fact we hope it does) and it is designed & warrantied with this in mind. All electrical connections have suitably IP-rated rubber...

It is normal to hear the motor when riding hard uphill - assistance % will have some bearing but won't necessarily tell us how much power you are putting in vs the motor. Your retailer is ultimately the best place to go as they will be able to compare - however our advice is that affected motors...

Hi All, to follow up on our earlier post on this thread..... Soon after the launch of the all-new Turbo Levo, we discovered a few motors that were significantly louder and didn't meet our quality standards. As a precautionary measure, we chose to pause shipments of the all-new Turbo Levo to...

Latest battery firmware is indeed 4.17.1 for your bike. I do understand this area is confusing - Older versions of Mission Control display battery firmware in decimal whereas newer versions (including dealer based tools) display firmware in hexadecimal format. Rest assured you are on the right...

Hi ccrdave. Sorry we didn't answer this earlier. The feature was removed from the 2017/18 models because it was jerky and at times too responsive from take off but actually didn't change acceleration response through the majority of the range - it never functioned quite the way we'd intended it...

Hi - if you mean you want to ride with the map or statistics screen but cannot because the screen goes into screen-lock (depending on your settings) after 1 minute or so, then I understand your question. This is a feature that I know the team are working on and should be delivered within the...

Which bike are you riding Swissrob? If the new Levo, check that you have the latest firmware because the walk assist is great with the latest motor firmware due to the way the new Brose Drive S Mag motor delivers instant power. (Bikes were shipped before the latest motor firmware was released by...

Two answers: 1) There is a worthwhile update available for your battery firmware - once updated it will read 10.23.x - this opens up the opportunity for you to have separate Peak Power settings for each support mode. Bottom line is that you'd notice more control over your range in ECO mode and...

Hi Matt, thanks for asking. Shuttle mode is unique to the all new Levo, it's not a function that can be retro-active through Mission Control. This was answered elsewhere on the forum by others - but I'll try to provide more detail. The new Levo uses the Brose Drive S Mag motor - which has a...

We're riders too, and we agree with you that this is frustrating. Having a good feature disappear is a shame, and absolutely no-one here wanted to remove it or to be seen as the fun-police. However we're taking care to be as responsible as possible as we work towards a sustainable future for...

Thanks for the question Karsten and sorry for the delay. Sometimes it takes a while to find the right answer. Quite a few of you have specifically asked why we removed wheel circumference adjustment from our new Mission Control app - this was directly in response to advice from our legal team...

Thomas - that is exactly our intention, yes - and the reason for pausing shipping so early.

Thanks to those on here that have asked/shared their concerns about motor noise. We can confirm that there have been a small reported number of motors with a significantly louder motor noise than expected. Whilst the majority of bikes are not affected, this noise does not meet our strict quality...

We're already on it, coming soon.

Apologies if what I wrote before was unclear Karsten. YES - we intend to make over-the-air updates possible in the near future - but my understanding is that when that happens you will be fully in charge of accepting and installing that update. We really hope the feature is perceived as a...

We expect an update to Mission Control in the next few days. This update addresses the following known issues with the initial release: - Login issues with some email addresses (e.g"-", .com.au) Ride list improvements and map fixes, Strava uploaded rides are marked Customised order of widgets...

Totally fair comment. Without going into unhelpful layers of detail about why the change on 1st November, we have a communication ready that will go out to all registered riders soon explaining what you ask above. We wanted to launch the app first alongside the legacy version and then make at...

I understand your concern. We changed app developer primarily to build a more stable platform and to enable more regular updates alongside future functionality. (This was 100% in response to rider feedback about stability issues with the previous app design) For your peace of mind, it is...

Current plan is to release a change to the app authentication process - this is a must on our side. Unfortunately the previous app won't support it and we are not partnered with the company that built it any longer. When we go ahead with that change (currently planned for 1st Nov) there is a...

Sorry about this, it's a known issue and will be fixed in our next app release. (not related to privacy)