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Thanks @Maastricht. It's a nice idea but as mentioned previously we haven't seen any shorts or pinches/restrictions yet on returned cables (anywhere globally) due to the bend radius of the cable - and we have checked carefully. Our investigations are continuing and we'll report back then...

Fair question @randycpu - for the record "mandatory" is probably not the right word - let's go with "recommended." After all, firmware updates are performance rather than safety related. With this in mind, let's talk about FW (firmware) updates before and after you buy the bike. Before...

"Motor not found". Believe this is in the user manual @Paul Carruthers so the store should know, however to be fair the manual doesn't go into a lot of detail of what to do next. Here's the advice on our retail troubleshooting doc: - "Generally, a "Motor Not Found" error means that power is...

Thanks for the feedback @All Mountain Coaching - once you have the cable replaced we'll make sure to get it back and inspect. @Paul Carruthers - we'll follow-up with your dealer and get your cable back if that's the issue. Will report back to this thread in due course. Sorry to hear both -...

Probably too many variable here to give you a definitive answer I'm afraid. 5-10% support equates to 20%-40% increase on your own rider power, which is probably roughly right on the flat to match to a carbon StumpJumper (for example) - 100% peak power means that this support level will continue...

Yes. And no. Firstly - I can validate this here - it isn't a fault with your bike. If you look at the power curves above, at low cadences the efficiency of any motor is very poor - from a standing start your cadence is zero which means that the motor uses a lot of electrical power to get you off...

At 35% support the motor will give you approx 1.5x what you put in. At 50% it will be over 2x your input (i.e. system power is 300% you) - this should feel like a substantial increase. Also note that how that power is delivered on a 2019 Levo does also depend on your Acceleration settings, try...

Yes, global setting. Also see Specialized Mission Control App v2.x Now Available - EMTB Forums

Good question - firstly - here's a link to the User Guide. Secondly, below is more detailed clarification that may help some. Support = the multiplier of rider power added by the motor Peak Power = maximum electrical power available to supply the motor In terms of support, each e-Bike motor is...

Can confirm that is our original as-built firmware, we have a later motor/TCU FW update for your bike which will ensure walk-assist and shuttle-mode operate correctly - plus a number of other small improvements. Definitely worth getting your bike updated - sorry that this wasn't done by the...

Fridge, thanks for your question. Recently demand has slightly outstripped supply - sorry that you're having to wait. We did hold production in October briefly due to issues with motor noise, but we've been making as many bikes as we possibly can since then and doing our best to catch up! Please...

Yes. Can confirm the above, it's a design feature. There's a wave washer on the non-drive-side of the axle. This washer pre-loads the bearings, releases pressure on them and compensates for small axial movements/tolerances. Typically for the rider, this axial movement can't be felt in any...

Hi Paul, sorry to hear - do you remember which fault lights you had? And were these on the top-tube display (TCU) or on the battery (4 Leds)?

An insight from our initial investigations, the UK team received this power cable yesterday - returned as a warranty failure :censored:. This is an exception, but worth calling out - as you can see there is mud/grit all over the pins - aside from this however there was no fault at all when...

Have just read through this thread and can see there are a few similar (but not identical) issues going on. Apologies to those of you that have had problems - we'll take some time to investigate with engineering and speak to a couple of key retail partners before coming back, so please allow a...

Apologies! Didn't see a reply from you but was glad to hear that all is now resolved - can you resend anything that you wanted a personal reply to?

Thanks for the kind words all, nice to be missed. Sorry that we don't see or respond to every question - bandwidth has indeed meant that we can't follow everything. We've PM'd a few of you in the last 6 weeks but it has been limited to the those cases that we saw and felt we could help directly...

Technically yes, but you'd notice it riding immediately rather than picking it up on walk assist.

Sent you a PM earlier - please check and reply & we'll investigate for you.