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Will check this out for you. Can you give me some time to investigate? No, users accept our privacy policy during the app registration process. However I do understand your point more clearly and will do my best to help. Just as a point of note though, I don't believe our privacy policy has...

Genuinely sorry you feel that way. I will make sure that this is brought to the attention of our product team - however I'd also point out that we don't do anything without your permission. It is clearly explained in our privacy policy - I'll admit most of us click "I agree" without really...

Understood. No promises but will share this with our product teams, seems like a fair request.

If by levels of assistance you mean the support modes (Eco, Trail, Turbo), then YES our product team has found those (from their market research) to represent the best balance between simplicity and usability. With the newest Levo you can also ride with no support, i.e. OFF. With respect to the...

Many of you have asked questions about data collection and privacy. I took some time to research an accurate response because there are two levels to the answer: - What does our privacy policy legally permit us to collect? Thanks to Karsten for posting that above, indeed that is copied...

YES. It's a CR2016 coin cell. There is a "battery low" warning that will show, and no loss of functionality if it ran out. Only extra thing this coin cell does is to artificially prolong the "on" button press/hold time to approx 1 second, so that the bike can self-check on start up correctly...

No, sorry - firmware is motor specific. Additionally, the shuttle mode feature is only available on the 2019 Levo (with Brose 2.1 motor) - none of the previous Brose motors will support it.

YES - the new wireless display is compatible with all Levos.

Also posted in the Mission Control section, please see below for a description of what Shuttle mode is. We're proud of it - it works well and there are no known bugs. IMPORTANT: When we started production some months ago the available motor firmware did not support Shuttle mode - hence each...

Shuttle mode is only available with new Levo 2019, accessible via Mission Control.

Mission Control Online Support & FAQ Mission Control PDF User Guide

Sorry for the hassle here. We've tested and can confirm this is a bug, "-" does not currently work in the email/username field. We're aiming for a release within the next two weeks and will solve this issue for you.