Would like peoples opinions on the damage to my new bike.

[capposteve]

Looks like it might have been on a roof rack and damaged when driving into a low clearance area.

It was a brand new bike.

 

[Shjay]

Ask the shop about warranty on just the frame! Nothing else as i guarantee warranty has already been claimed on the frame & was offered cheap to shop with no warranty on the frame only on other parts I bet specialized U.K. have already claimed on the frame if they are main distributor to shops that’s my hunch

 

[irie]

Don't ask the shop anything, just get a refund, walk away, and buy your bike elsewhere. I would never again deal with an LBS that has taken the p1ss like they have. And believe me, they have taken the p1ss.

 

[Rob Rides EMTB]

According to the shop both party’s knew the issue and they buy it at a discount and sell it on as shop soiled.

These are purchased at a massive discount from Specialized. They are known as ‘blemished’ stock and dealers get them at a fraction of the cost.

Said dealer should be doing these at massive discounts, not a measly £100 off what a new version costs.

 

[Downhillr]

because at the time it was the only thing available in my size. at the time the non marked ones where full price (2k more) so for a few marks it was a no brainer. however a day or 2 later they added the non marked ones for only £100 more than mine. And thats where we got to. They have the bike back now and im proabably going to go for the carbon pro version instead and will be ready monday. They dont have anything else in the 22 year in my size

Hmmm, I’m confused by this, you say you saved £100 then comment about unmarked being 2k more… so what was the £100 discount from?

 

[Downhillr]

These are purchased at a massive discount from Specialized. They are known as ‘blemished’ stock and dealers get them at a fraction of the cost.

Said dealer should be doing these at massive discounts, not a measly £100 off what a new version costs.

See my question following… is his comment regarding discount confusing for anyone else?

 

[capposteve]

Hmmm, I’m confused by this, you say you saved £100 then comment about unmarked being 2k more… so what was the £100 discount from?

I have mentioned this above in another comment. When buying it an unmarked one was full price at £6k. This one was 4799 and thought for a couple scratches that hella saving. However when I went back a few days later a new unmarked one was only £100 more. Annoying that I wasn’t made aware of this before

 

[Shjay]

Specialized Turbo Levo Comp 29´´ MTB electric bike, Blue | Bikeinn

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£4556

 

[.zig]

Looks like your LBS didn’t do you any favors. That looks like serious mishandling on the steerer tube. IMHO you should return it and pony up the 100 quid for a new one. Then maybe look for another shop.

 

[Philly G]

P.s. Noone should have to ride a red bike - keep looking around

Perhaps he could get the red bike and then repaint it desert storm

 

[jackamo]

Did you pay by credit card .
If so return the bike snd claim the money from your card as you have purchase protection .
Unless they highlighted every bit of ' shop soiled' in a list to you prior to sale then they breeched customer service .

If you accepted just a few scratches and chips that's fine but ask yourself this , would you have bought it with the headtube damage

The shops in the wrong here .

 

[Doug Stampfer]

If the bike was not red I would have done the same thing as you & bought it at that discounted price - it was quite a deal for a few scratches & if you know there'll be a few more once you start riding then it's all good, so your initial decision wasn't a bad one.
Once I'd discovered the headtube I would have gone through all the five stages of grief & then settled on anger as the default emotion I don't think I'd be welcome back at your bike store.
So question is what are you gonna get now???

 

[Hobo Mikey]

What was the outcome for this.

 

[Ribinrobin]

God just reading through this thread. Certini should get trading standards on them, £100 off? that bike belongs in the bin.
That's serious frame damage not a scratch or a blem bike.

If certini bought this as damaged and cant get a new frame under warranty, how are you meant to get any warranty work done if futher damage occurs?

 

[B1rdie]

Just ask the bikeshop owner if he would let you hit his bike’s headtube with a hammer for $100,00.

 

[capposteve]

So here is the outcome. Ended up with this beaut of a pro. The original bike is being prepped for resale again.

 

[Philly G]

So here is the outcome. Ended up with this beaut of a pro.

Looks great! Sounds like you're very happy with the outcome ! Disappointing the bike shop is planning to sell the damaged bike to someone else though.

 

[James_C]

I wonder if they will volunteer that the headtube is damaged, or just say a couple of scratches again!!

 

[E-MAD MALC]

So here is the outcome. Ended up with this beaut of a pro. The original bike is being prepped for resale again.

View attachment 124428

Does look a nice bike

 

[irie]

So here is the outcome. Ended up with this beaut of a pro. The original bike is being prepped for resale again.

View attachment 124428

Nice bike!

But are there any scratches on it?

Sorry, couldn't resist

 

[capposteve]

Nice bike!

But are there any scratches on it?

Sorry, couldn't resist

non that i spotted anyway

 

[Ribinrobin]

non that i spotted anyway

check the head tube underneath

 

[capposteve]

and here she is, with no mention of any damage at all. Shocking

Ex-Demo: 2022 Specialized Turbo Levo Comp Alloy Electric Mountain Bike - S3

The all-new Levo electric mountain bike delivers the unbelievable power to ride more trails.

www.certini.co.uk

 

[irie]

and here she is, with no mention of any damage at all. Shocking

Ex-Demo: 2022 Specialized Turbo Levo Comp Alloy Electric Mountain Bike - S3

The all-new Levo electric mountain bike delivers the unbelievable power to ride more trails.

www.certini.co.uk

Ex-demo my arse, that's f***ing shocking.

 

[TheSnowShark]

There are slaps that get lost !!

 

[Nicho]

and here she is, with no mention of any damage at all. Shocking

Ex-Demo: 2022 Specialized Turbo Levo Comp Alloy Electric Mountain Bike - S3

The all-new Levo electric mountain bike delivers the unbelievable power to ride more trails.

www.certini.co.uk

See if they are listed on Trustpilot or similar review sites and give them a terrible review!

 

[Ribinrobin]

and here she is, with no mention of any damage at all. Shocking

Ex-Demo: 2022 Specialized Turbo Levo Comp Alloy Electric Mountain Bike - S3

The all-new Levo electric mountain bike delivers the unbelievable power to ride more trails.

www.certini.co.uk

Unbelievably, Imagine you order it online and it comes with that head tube? Some newbie rider gets it and never checks it until a shop tells him about it months later then Certini deny it was there doing.

Crooks.

 

[IW78]

When i bough my first Fully in 2016 a Rocky Mountain Altitude 750 MSL Rally it was a Shop Bike with low Miles on it. A few Days later there was a rattle… dismounted the Grips and a lot of Rocks came out of the Bar. Then there was a Sram Sticker on the Seattube and under it a Crack in the Frame. Ended up with a new Frame but it tooks six Weeks to get it. Last time i bought a used Bike.

 

[Goat]

Extremely dodgy behaviour. These guys are complete chancers!

 

[Doug Stampfer]

They are dodgy AF!!