Would like peoples opinions on the damage to my new bike.

[capposteve]

They knew the damage to the frame was there. They bought the bike from specialized (they are a main dealer) knowing it had these marks and a dent. so they bought it cheaper, its how it works apparently. The guy before me spotted the dent and asked about the bearing not being able to come out. So they stripped the bike and showed him the bearig comes out fine. They also offered to do the same for me but i declined. I even spoke to the guy who did the job and assured me its just cosmetic and nothing more. I however was not informed of any dents, just the scratches and did not even look for the dent until it was upside down which really got my nose up. I pointed out that it was quite a big inpact to crush the head tube like that as was worried about any cracks that may of happened but is covered by the paint. They agreed and gave me the options listed above.
As you all know these aren't cheap bikes and i want it to be the right decision and the bright gloss red just isnt my thing. Can get a 2023 levo comp however the spec is exactly the same as my 22 version for an extra £1300 so have already decided against that.
Ive looked around online and found not much in S3 or S4 so leaning towards a new levo carbon pro.
I have the weekend to think about it and will let them know on monday.

 

[irie]

Whatever you do ...

WALK AWAY FROM THAT BIKE

... Sorry to shout.

 

[cozzy]

Name and shame please as this sounds like a lbs I never want to deal with.

 

[capposteve]

Name and shame please as this sounds like a lbs I never want to deal with.

certini

 

[Plummet]

Why on earth by a shop soiled bike for only £100 less? That makes no sense. 20 to 30% less.... maybe.

Take it back pay the extra £100 and get an unsoiled bike.

 

[capposteve]

Why on earth by a shop soiled bike for only £100 less? That makes no sense. 20 to 30% less.... maybe.

Take it back pay the extra £100 and get an unsoiled bike.

because at the time it was the only thing available in my size. at the time the non marked ones where full price (2k more) so for a few marks it was a no brainer. however a day or 2 later they added the non marked ones for only £100 more than mine. And thats where we got to. They have the bike back now and im proabably going to go for the carbon pro version instead and will be ready monday. They dont have anything else in the 22 year in my size

 

[wild child]

×2

 

[wild child]

Extremely shady how was it damaged they should have never excepted it not to mention selling it as new

 

[capposteve]

Extremely shady how was it damaged they should have never excepted it not to mention selling it as new

they sold it as shop soiled. they emailed me pictures of the scratches but failed to tell me it was dented on the steerer tube. but yea the fact they said to my face its just cosmetic because they can get the bearing out didnt sit right for me

 

[wild child]

Just because the bearing is able to be removed doesn't ensure that all is still true to shape an impact hard enough to dent steerer tube is significant

 

[capposteve]

Just because the bearing is able to be removed doesn't ensure that all is still true to shape an impact hard enough to dent steerer tube is significant

that was my point exactly and they accepted that

 

[Stihldog]

Anyways, you’re gonna have a great bike now (even though it’s not red) and a good shared experience. Lesson learned for some of us. Sounds like the LBS was somewhat straight up and kinda helpful after you pointed out the obvious.

 

[capposteve]

Anyways, you’re gonna have a great bike now (even though it’s not red) and a good shared experience. Lesson learned for some of us. Sounds like the LBS was somewhat straight up and kinda helpful after you pointed out the obvious.

yes i still havent decided which way to go yet. still trying to justify the extra money for the pro carbon lol. But as you said its a lesson learnt. They have been helpful and understanding for sure. Cant fault them for that.

 

[Doug Stampfer]

Yeah I think you might be giving them the benefit of the doubt - more than they deserve - they were trying it on with you not pointing the damage out. . I'm not into this LBS loyalty anymore. From my experience they are really happy to make the sale & if there's an issue you fall into the problem customer. I've in the past fostered relationships with the servicing crew however now just can't be arsed with them. I'll buy online from now on from whoever has the best deal.

P.s. Noone should have to ride a red bike - keep looking around

 

[jimbob]

What ever decision you make, please ensure it doesn't involve keeping that bike!

 

[capposteve]

What ever decision you make, please ensure it doesn't involve keeping that bike!

i wont be. they are going to put it back up for sale as an ex-demo/shop soiled

 

[Nicho]

i wont be. they are going to put it back up for sale as an ex-demo/shop soiled

Whichever bike you go for, do take the time to have a very careful look over the bike before you leave the shop this time, just in case they have "forgotten" to mention any other "shop soiling" issues.

 

[Downhillr]

"Shop-soiled" usually means a few scratches or things which won't affect the actual use of the bike. That bashed tube is more than that. It might affect the proper operation of the bike and therefore your safety, as well as maintenance problems.
How did the damage occur? It must have had quite a bash; has that affected any other parts of the frame?
I would reject it as "not as described" and ask for a refund, then pay the extra £100 for the perfect bike, which you will not spend the next few years worrying about.
If they argue, I would mention the Sale Of Goods Act and threaten them with legal action.

I concur, £100 wouldn't be significant enough savings for me to accept that type of damage, makes you wonder how its been used.

 

[Downhillr]

So update. They said it’s fine as they have taken the bearing out before to check and comes out fine. It’s not structural. So my options are:

•Get a refund
•get one in red as no more blue in stock (not keen on red)
•or get the carbon pro for 3k more.
•or put up with it and keep it

Not sure about “shop soiled” term, here in states wed call it damaged or used… and expect a good deal more than 100.00 discount. Makes me wonder about your LBS.

 

[Dax]

That frame should be priced as scrap, it would take £1000+ off the used price.

I’m guessing someone drove a forklift into the box, or the frame was dropped off a stand onto concrete without forks in.

Plenty of other e-bikes discounted right now, leisure lakes have the blue comp in s2/s4/s5 for £5k

 

[jackamo]

I bought a new 22 levo comp last week. it was a "shop soiled" bike and i knew about a few scuff marks and i was fine with it. Price difference from this to a new unmarked bike at the same place was £100.
There was a couple of scuffs to the bars, shock, along with a few others that has slipped my mind, most noticeable one though was the steerer tube. However on closer inspection once it was home the scratched paint on the steerer tube is actually worse than just flakey paint. its actually dented (see picture) Also i have noticed a 10mm tear in the seat that was missed and only noticed it when cleaning the bike (have a picture of the bike at the shop to prove it wasn't done in my hands).

To be honest im not that fussed, however its more annoying thats its actually dented and may potentially make it hard to remove the bearing, Im not sure. If i had known it was dented i would probably of just paid a little more and got a new unmarked one.
Now i haven't mentioned anything yet as not sure where i would stand with this but wanted to get some advice from you guys before proceeding further.

Cheers

Steve

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I wouldn't have bought it just to save £100.

 

[RoJo]

That bike belongs in the bin, and should not be sold to anyone. I disagree with the shop, damage to the head tube is a safety concern and it's frankly embarrassing that they did not dispose of it responsibility.

 

[Hattori-Hanzo]

Yeah seems shady AF to resell that bike as shop soiled, you can clearly see how deformed the head tube is from the photos. While I'm sure you could smash a new bearing in there I wouldn't trust it.
Some unlucky person who doesn't know better is going to get a lemon

I'd take the refund and keep looking, plenty of other bikes out there, like the new Rocky mountain altitude power play ...
Oh I'm dreaming again

 

[Shjay]

Should report shop to Specialized. That frame would have been warrantied & damaged frame should of been binned not sold on!! We used to have to cut in half damaged frames had an issue someone was removing from our bin & selling parts on eBay I had to contact them & bollox they on eBay they did stop. I had a TR450 where top bearing would just fall out so had front triangle warrantied, similar to your bike, the rider had hit a tree can’t remember if crash replacement or warranty was 10yrs ago

 

[capposteve]

That bike belongs in the bin, and should not be sold to anyone. I disagree with the shop, damage to the head tube is a safety concern and it's frankly embarrassing that they did not dispose of it responsibility.

I think the issue here is Specialized sold it to them like it. According to the shop both party’s knew the issue and they buy it at a discount and sell it on as shop soiled. But have a dented steerer tube to me is far more than shop soiled. They where quite open once I took it back they both party’s knew of the marks on the crank arms, the frame, the handlebars and the steerer tube. Yet what annoys me the most is the dent was not mentioned at any point.

 

[capposteve]

Should report shop to Specialized. That frame would have been warrantied & damaged frame should of been binned not sold on!! We used to have to cut in half damaged frames had an issue someone was removing from our bin & selling parts on eBay I had to contact them & bollox they on eBay they did stop. I had a TR450 where top bearing would just fall out so had front triangle warrantied, similar to your bike, the rider had hit a tree can’t remember if crash replacement or warranty was 10yrs ago

I did say can you not just go back to Specialized and warrant the frame and swap the frame for a new one. They said no as they bought it knowing of the damage to the bike which is why the bike was ever so slightly cheaper. Whether that is true or not I don’t know.

 

[Dax]

I would email photos to specialised customer support, along with the frame serial number, and ask if this is a structural issue and if the frame should have been sold in this condition.

 

[Wilbur]

Super shonky shop. Failing to point out that damage was highly unethical. A head tube is the strongest tube on the frame so damage like that is not insignificant, as everyone else has said…

 

[RickBullotta]

Looks like it might have been on a roof rack and damaged when driving into a low clearance area.

 

[Tooks]

Not that it matters how the damage occurred, but I struggle to see how it could have happened with forks installed.

My guess is that it took a tumble whilst in a workstand or similar, and the creasing and rippling of the paint looks consistent with somebody trying to push it back out enough to take a lower bearing.

Anyway, hopefully not your problem any more, but I’d be inclined to take the refund option and buy from somewhere that is more transparent about what they’re selling.