RichT
New Member
I’m new to emtbs (Tero 5.0 w/GX AXS and 12s 11-50) and still refining my technique to reduce hard shifts. Ive found, through trial and error and a lot of advice from the forum, that if downshifting while pedaling, especialy in higher assist modes, I have to stop pedaling, wait about a second to allow run-on to stop, shift, wait another half second or so for the stars to align, and then continue pedaling. This makes for a smooth, quiet, low stress shift, and also causes a lot of lost momentum, but I bought the bike for fitness, and the lost momentum also means greater effort so more exercise.
There is also an element of patience involved that I’m still working on. When I’m concentrating on making an unexpected short technical climb, I generally forget technique and just blast up it and then regret another hard shift. Out on the road hills are longer, usually more gradual and predictable, and so all this is a lot easier, but that doesn’t apply here.
Also I would think that SRAM would want that cassette back to examine it so you might approach a warranty claim from that angle, contacting them directly as well as your LBS (probably interested but not able to help) and Specialized (probably not even interested). I’ve had very good results with SRAM customer support and they would probably be interested in examining of the part(s) involved since this “wear” is definitely not normal.
There is also an element of patience involved that I’m still working on. When I’m concentrating on making an unexpected short technical climb, I generally forget technique and just blast up it and then regret another hard shift. Out on the road hills are longer, usually more gradual and predictable, and so all this is a lot easier, but that doesn’t apply here.
Also I would think that SRAM would want that cassette back to examine it so you might approach a warranty claim from that angle, contacting them directly as well as your LBS (probably interested but not able to help) and Specialized (probably not even interested). I’ve had very good results with SRAM customer support and they would probably be interested in examining of the part(s) involved since this “wear” is definitely not normal.