@Specialized Rider Care : Not sure if this has been discussed in the past, but is there any reason to restrict the levels of assistance to 3 only and to allow only 5% changes for setting the assistance level?
@Specialized Rider Care : Not sure if this has been discussed in the past, but is there any reason to restrict the levels of assistance to 3 only and to allow only 5% changes for setting the assistance level?
With respect to the 5% changes, would you advocate for finer adjustment than that? If YES, is that in one particular support mode?
Thanks for the quick reply. Especially for the Eco mode in combination with lower assistance (5%, 10%, 15%) I would like to have finer adjustments. From 5% to 10% the motor assistance basically doubles, from 10% to 15% the increase is 50%. I would need this for longer rides (more than 50 km and more than 2000 hm) with one battery.
Ride data is okay for me and very clear.Many of you have asked questions about data collection and privacy. I took some time to research an accurate response because there are two levels to the answer: -
Ride Data. If you don’t record a ride, we don’t collect or store anything about your ride or location.
- What does our privacy policy legally permit us to collect? Thanks to Karsten for posting that above, indeed that is copied directly from the privacy policy that all users accept when signing up to use Mission Control.
- What data do we actually collect & why do we collect it? In practice we collect different data at different moments in time - I’ll split this into ride data and bike technical data.
WHAT: If you DO record the ride, we create a .fit file on your phone and then back this up on our cloud servers – just like Strava does, for example. The .fit file format was originally developed by Garmin and interested users can do further research online.
WHY: Simply put, riders told us that if they recorded rides via Mission Control they expected us to back them up. One of the largest complaints we had from previous Mission Control users was that if they deleted the app or lost/upgraded their phone all of their rides disappeared. Therefore a key design feature for us with a newer app was to store rides for our riders so that they will never lose them - even if they change phones.
Bike technical data.
WHAT: Our bikes collect & store limited technical data on-board, Mission Control accesses these logs and uploads key product engineering data to our cloud-servers in three scenarios. 1) When you change any parameters on the Mission Control tuning screen. 2) If you open any of the Diagnostic screens. 3) If the bike has an error state.
WHY: We want to understand how our bikes are performing in the field, how riders are using them and what is going wrong. We also wanted to equip our Rider-care and Retail service teams with the ability to see historical fault data, in case an error is intermittent. Our sole aim here is to make better products, create happier riders and sell more bikes in the process.
Ride data is okay for me and very clear.
Bike technical data. You still collect data without a user permission. It's fine, if ask "Do you want....".
Like in computer business, if something goes wrong, user have always possibility to send log data to the manufacturer.
Genuinely sorry you feel that way. I will make sure that this is brought to the attention of our product team - however I'd also point out that we don't do anything without your permission. It is clearly explained in our privacy policy - I'll admit most of us click "I agree" without really checking what is in those policies but it is there.
As to why we do it - most digital products are connected to the cloud and send back user data. In fact, all Tesla vehicles – whether or not they are Autopilot enabled – send data directly to the cloud. A problem with the engine operation meaning that components were occasionally overheating was diagnosed in 2014 by monitoring this data and every vehicle was automatically “repaired” by software patch thanks to this. Specialized had a motor overheating issue with our first Levo bikes that took us longer than we'd have liked to solve because of the absence of historical data - when riders took them back to the shops they had cooled down and "fixed" themselves. So we improved our error-state collection with the new app & bikes - but our motivation is to be better at supporting you rather than being the warranty police.
Many riders are commenting that the new Levo is the most natural eBike they've ridden - we used Mission Control user & bike data to get that insight and build it into a better production bike. I'm hopeful that the majority believe we did the right thing.
With respect to the 5% changes, would you advocate for finer adjustment than that? If YES, is that in one particular support mode?
If I don't agree, I think the app do not work, am I right?
So it is probably against the EU's privacy policy.
Weird the app does not accept my .be (Belgium) email adres, but does accept the .com (my gmail adres). I wonder if it is linked with a legal aspect on privacy.
Thank you for you quick answers, I really appreciate itWill check this out for you. Can you give me some time to investigate?
No, users accept our privacy policy during the app registration process. However I do understand your point more clearly and will do my best to help. Just as a point of note though, I don't believe our privacy policy has changed since the previous app was launched.
Specialized, what is the situation if we want to continue with the old app, will it still work but not get any updates or will it cease to function altogether in November/December?
Current plan is to release a change to the app authentication process - this is a must on our side. Unfortunately the previous app won't support it and we are not partnered with the company that built it any longer. When we go ahead with that change (currently planned for 1st Nov) there is a chance that the old app may still work if you remain logged in but once you log out you will never get back in - we'd paint the picture that from Nov 1st it won't work.
Let's look at this another way - what are the functions on the previous app that you are missing in the newest version?
Is there some specific reason why you didn't want to use the old version for 2019 bikes?
Your action gives me signal that your company does not care older bike owners. Except when they buy 2019 version?
Current plan is to release a change to the app authentication process - this is a must on our side. Unfortunately the previous app won't support it and we are not partnered with the company that built it any longer. When we go ahead with that change (currently planned for 1st Nov) there is a chance that the old app may still work if you remain logged in but once you log out you will never get back in - we'd paint the picture that from Nov 1st it won't work.
Let's look at this another way - what are the functions on the previous app that you are missing in the newest version?
Current plan is to release a change to the app authentication process - this is a must on our side. Unfortunately the previous app won't support it and we are not partnered with the company that built it any longer. When we go ahead with that change (currently planned for 1st Nov) there is a chance that the old app may still work if you remain logged in but once you log out you will never get back in - we'd paint the picture that from Nov 1st it won't work.
Let's look at this another way - what are the functions on the previous app that you are missing in the newest version?
"we are not partnered with the company that built it any longer" now this really needs some clarification, in all the promo and blurb about Specialized bikes it gives the impression that MC is developed in house but this is not the case it seems. What is the situation with the new app, is some external company recording all our data and then processing/passing it on to Specialized?
Also Users are given instructions regarding what tasks they need to carry out to ensure they can save their existing data to a ‘secure’ area. This gives Users time to understand what is happening and prepare for the change.
I take it that is not going to happen in this instance?
Hi, looking for some advice on settings. I've got a 2018 comp carbon with uptodate battery and motor firmware, so I'm using the new app.
In turbo I'm 100 assistance 100 peak power. From my understanding the more the rider inputs the more you get from the motor.
On a steep loose climb I'm in turbo and spinning in the highest gear/biggest cog. As I get to the top my legs are getting tired and I'm obviously inputting less. Does this mean I'm not getting full power when I really need it?
Cheers
MATT
I understand your concern. We changed app developer primarily to build a more stable platform and to enable more regular updates alongside future functionality. (This was 100% in response to rider feedback about stability issues with the previous app design) For your peace of mind, it is exclusively our app and your data is only stored on our system - we are completely clear about what we do and don't do with it. However it is industry-standard to have a 3rd party support the key app development and provide an SDK build prior to this app being connected to real customer data. If you have specific questions on our privacy policy I'd be happy to dig deeper for you.
The reason we spend time here is to hear directly from you about issues you're facing or functionality that you'd like to see us develop - if you can share specific issues/ideas we'll do our best to help or pass them to the product teams.
The World's largest electric mountain bike community.