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Understand Some Turbo Family Components Wear Differently (Levo Retailer Technical Guide)
Some riders will experience what they consider to be "accelerated wear" and will attribute this to the additional weight and power of the Turbo Family bike. The reality is that wear is function of distance rather than time, and on a Turbo or Levo riders will typically cover 25-50% more ground per ride.
The best way to address this is to pro-actively promote regular maintenance and service intervals. Since this is a new platform with new technologies the typical rider objections are easier to overcome, especially if communicated as a way to protect the rider’s investment in the equipment and ride experience.
Examples of maintenance services to actively promote:
Rider Best Practices
Help your riders with the little actions that prolong the life of the bike and provide the best ride experience:
- Turn off the battery before unplugging and charging
- Shift earlier than on a traditional bike
- Charge the battery to 50-60% for long term storage
- Ease up on pedaling power when shifting
- Charge the battery at room temperature
- Spin lower gears on technical climbs
- Store the battery at room temperature
- Lower the Command Post slightly on technical climbs
- Transport the battery in a vehicle in sub-freezing temperatures
- Use a tire pressure gauge (especially with 6Fattie tires)
- Do not use high-pressure water or solvents around the motor/crank area
- Remove the battery and feed the Command Post cable when adjusting saddle height
- Wash the bike with the battery installed and with the harness plugged in. Since the connection is waterproof, washing the bike with the harness plugged in minimizes the chance of contamination in the contacts.
Understand Some Turbo Family Components Wear Differently (Levo Retailer Technical Guide)
Some riders will experience what they consider to be "accelerated wear" and will attribute this to the additional weight and power of the Turbo Family bike. The reality is that wear is function of distance rather than time, and on a Turbo or Levo riders will typically cover 25-50% more ground per ride.
The best way to address this is to pro-actively promote regular maintenance and service intervals. Since this is a new platform with new technologies the typical rider objections are easier to overcome, especially if communicated as a way to protect the rider’s investment in the equipment and ride experience.
Examples of maintenance services to actively promote:
- Suspension air spring services: 1-3 per year
- Suspension damper services: 1-2 per year
- Chain replacement: 2-5 per year
- Derailleur Hanger Alignment: monthly
- Brake caliper clean and bleed: annually
- Command Post basic service: 1-3 per year
- Wheel tension and true check: monthly
- Motor belt replacement: 9500 miles/15000km
Rider Best Practices
Help your riders with the little actions that prolong the life of the bike and provide the best ride experience:
- Turn off the battery before unplugging and charging
- Shift earlier than on a traditional bike
- Charge the battery to 50-60% for long term storage
- Ease up on pedaling power when shifting
- Charge the battery at room temperature
- Spin lower gears on technical climbs
- Store the battery at room temperature
- Lower the Command Post slightly on technical climbs
- Transport the battery in a vehicle in sub-freezing temperatures
- Use a tire pressure gauge (especially with 6Fattie tires)
- Do not use high-pressure water or solvents around the motor/crank area
- Remove the battery and feed the Command Post cable when adjusting saddle height
- Wash the bike with the battery installed and with the harness plugged in. Since the connection is waterproof, washing the bike with the harness plugged in minimizes the chance of contamination in the contacts.