Relay Tips / Tricks

[dumpy]

Good day all, few days ago I experienced my motor give assistance to pedaling intermittent at the end of the ride anyone had same issue and can advice what's the problem? I didn't take the bike again to try if it is still there the issue.
Thanks in advance

try to push the battery in with your hands with the frame open (keep it pushed). if that fixes it, get a layer of dense foam, remove the battery connector (unclip it) from the bike, put the foam behind it, clip it back in, then put the battery back in. There's some play over time and the connector does not pushes all the way correctly after a while, which causes this type of problem usually. Not great (its a design issue.. the connector is floating but has a lot of friction and bikes get a lot of bumps and wear..) .. but also, the foam trick does fix it forever. Hopefully thats your issue.

 

[Zatarra77]

try to push the battery in with your hands with the frame open (keep it pushed). if that fixes it, get a layer of dense foam, remove the battery connector (unclip it) from the bike, put the foam behind it, clip it back in, then put the battery back in. There's some play over time and the connector does not pushes all the way correctly after a while, which causes this type of problem usually. Not great (its a design issue.. the connector is floating but has a lot of friction and bikes get a lot of bumps and wear..) .. but also, the foam trick does fix it forever. Hopefully thats your issue.

Thanks a lot for suggestion mate I will do that

 

[Mr Tonka]

I found out from Transition that their direct to consumer bikes come pre-packaged from Taiwan. Meaning, when you get the bike mailed to you, it comes as is from the manufacturing facility. But when you buy from the Outpost at TR headquarters, their mechanics pull the bikes out of the box and build them up. They are working on hiring a QC person to live in the town as the packing facility to remedy most of the issues that come with a direct to consumer purchase.

In my experience with 4 of my friends purchasing Relays directly from TR, one of the most common things that are somewhat out of alignment is the battery retaining clip. The easy fix for that is to just bend it down toward the bottom bracket of the bike. When you bend it far enough that the battery retaining clip doesn't allow you to insert the battery, bend it back every so slightly until the battery can be inserted. That fixes 98% of the power connectivity issues.

Of course since this is an item that moves upwards every time you insert or remove the battery, making sure the battery retaining clip is in the optimum position every 3-4 months will be best practice.

 

[dumpy]

thats also what my lbs does (bend the retaining metal tab) - but add foam under and it makes everything better imo. its definitely a bit more annoying to do though. can also do a bit of both and itll never move

 

[jokermtb]

I found out from Transition that their direct to consumer bikes come pre-packaged from Taiwan. Meaning, when you get the bike mailed to you, it comes as is from the manufacturing facility. But when you buy from the Outpost at TR headquarters, their mechanics pull the bikes out of the box and build them up. They are working on hiring a QC person to live in the town as the packing facility to remedy most of the issues that come with a direct to consumer purchase.

In my experience with 4 of my friends purchasing Relays directly from TR, one of the most common things that are somewhat out of alignment is the battery retaining clip. The easy fix for that is to just bend it down toward the bottom bracket of the bike. When you bend it far enough that the battery retaining clip doesn't allow you to insert the battery, bend it back every so slightly until the battery can be inserted. That fixes 98% of the power connectivity issues.

Of course since this is an item that moves upwards every time you insert or remove the battery, making sure the battery retaining clip is in the optimum position every 3-4 months will be best practice.

I did my own bendy expererimenting with the battery retaining clip in my Alloy Relay, as when new, it was really difficult to get the battery to seat proper. I've arrived via trial and error a clip angle that works great, although it still take a really good two handed squeeze to get the battery to 'click' in. While replacing my dropper with a lower travel version, I had to remove the lower plastic battery cradle (I actually broke the lower tabs when removing it so be careful!) - I never reinstalled it and have had no issues reinstalling my battery...the alloy version have a bit less volume in the downtube compared to the carbon, so if you're having issues, maybe remove that lower cradle (keep the upper!) and see....