You might want to check the previous posts about the noise, the consensus is that the noise is normal and there is also a post with a statement from Giant...where they basically tell you what you already know. ✌If your motor works ok and you mostly don't notice it...I think it's not worth it to go to the shop. If you think about it, you mostly probably don't use low gears on flat ground. If you have the noise when climbing then that's a different story...I have this exact noise from my e+3. I didn't notice it at all when I was out alone or with friend on ebike but then when I cycled with a friend without an ebike, I was in mode 1 or 2, very low gear and spinning legs to climb and I noticed the noise a lot. I also thought something was wrong with my motor because i didn't notice the sound before. I was.gonna take the bike to the dealer but then I got covid, last day isolation tomorrow so I will bring it soon anyway for a checkover.
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