Pole Voima swing arm CRACKED

Sander

Member
Dec 29, 2022
56
29
NL
Hi Sander,

That's unfortunate. We've noticed that the issue you're experiencing typically develops over time; it doesn't happen suddenly. Our service team will replace the affected component for you. It's a straightforward fix.

While you're at it, please also inspect your swingarm for any cracks near the drive side and lower link joint. We've had instances of this, and it's crucial for everyone to check. Although we're not issuing a recall—since the issue is inconsistent and doesn't result in a catastrophic failure—it's better to be safe.

We are in the process of rolling out significant updates shortly to address these issues and will replace parts as needed.
Thanks Leo for your quick answer! Meanwhile can I ride my Voima or can I glue the part in temporarily? Thanks again, Sander
 

ebikerider

Active member
Oct 1, 2019
706
484
Australia
Add me to the list of owners with cracked swingarms. Pole sorted it out quickly and sent new parts to replace the cracked ones. The new swingarms have bolt on brake mounts so it's a little annoying when they send the wrong sized mounts (after multiple emails requesting what size I wanted) and no mount bolts. After sales service is a bit of a lottery with these guys I've found.
 

Crush

Member
Jun 22, 2018
54
13
Australia
This thread is a bummer. Was about to press go but i'm pretty big/fast/heavy dude and hard on bikes and our trails aren't nice either.

Back to the drawing board!!!
 

Paul Mac

E*POWAH Elite World Champion
Patreon
Subscriber
Jul 9, 2018
997
1,046
Uk
This thread is a bummer. Was about to press go but i'm pretty big/fast/heavy dude and hard on bikes and our trails aren't nice either.

Back to the drawing board!!!
I think you'll find all these failures are on the first gen voimas, the rear triangle was redesigned for the ID models and I haven't heard of any failures on that model.
 

ebikerider

Active member
Oct 1, 2019
706
484
Australia
This thread is a bummer. Was about to press go but i'm pretty big/fast/heavy dude and hard on bikes and our trails aren't nice either.

Back to the drawing board!!!
ALL bikes can break. This is the first generation only and the new swingarm is updated and stronger. Warranty was dealt with quickly and efficiently and I now have stronger parts. What's not to like?

Don't miss out on a great bike because a small % had issues.
 

jbrown15

Well-known member
May 27, 2020
792
656
Chilliwack, Canada
This thread is a bummer. Was about to press go but i'm pretty big/fast/heavy dude and hard on bikes and our trails aren't nice either.

Back to the drawing board!!!
If that's the case you might as well stay away from 95% of the ebikes on the market....lol

Everything can fail, it's how a company stands behind the products, that's what sets them apart.
 

Plummet

Flash Git
Mar 16, 2023
1,152
1,634
New Zealand
This thread is a bummer. Was about to press go but i'm pretty big/fast/heavy dude and hard on bikes and our trails aren't nice either.

Back to the drawing board!!!
Yeah, I go pretty hard too. 4 months in and no breakage here. Like others said. If you look hard enough you will find failed frames in every brand.
 

Sijmes

Member
Sep 22, 2018
126
48
Netherlands
This thread is a bummer. Was about to press go but i'm pretty big/fast/heavy dude and hard on bikes and our trails aren't nice either.

Back to the drawing board!!!
If you follow the post, somebody just messaged the CEO of Pole about an issue with his bike on an open forum. CEO then publicly advises to check for another defect, that will also be covered by warranty. It doesn't get any more transparent than this in the bike industry. An email with a photo is suffice for a replacement through the post. Which company does it any better than this ? Going through your local bike shop, proof of ownership, warranty voiding part changes, months of radio silence and all the rest of that bullshit is the usual way these things are handled. By the time they get back to you, your more than willing to accept the wrong size or a different colour. Your missing out on a special bike and a revolutionary company 🤷🏼‍♂️
I'd be interested to know which other bike you're considering?
 

Welh

Member
May 26, 2021
13
11
Finland
I think you'll find all these failures are on the first gen voimas, the rear triangle was redesigned for the ID models and I haven't heard of any failures on that model.
Not true. Newer swingarms sitll have this issue but there should be new revision coming soon. There is still no news what is actually changed but hopefully the issue is finally resolved.
 

ebikerider

Active member
Oct 1, 2019
706
484
Australia
Yeah, my own bike cracked. Hoping the new revision will fix the issue. It seems that not every bike develops this issue but I would suggest for every owner to check it periodically.
Good to know. I’ve just fitted the new ones so will keep close eye on them.
 

cozzy

E*POWAH Elite
Subscriber
Aug 11, 2019
932
1,041
Hampshire UK
I don't have Instagram and get no audio watching in a browser.
As someone expecting a voima soon, I would say the right one is the latest?

Screenshot_20240309-104933.jpg
 

Murphius

Active member
Jun 19, 2020
104
108
Washington
My drive side swing arm cracked. Reached out to support, sounds as though I’ll be receiving replacement swing arms (both sides) as soon as they get a production slot (sounds like they’re still behind due to machine downtime). Overall happy with the response, just hope it doesn’t draw out too long.
 

Durrti

Active member
Aug 22, 2021
153
156
California
My drive side swing arm cracked. Reached out to support, sounds as though I’ll be receiving replacement swing arms (both sides) as soon as they get a production slot (sounds like they’re still behind due to machine downtime). Overall happy with the response, just hope it doesn’t draw out too long.
Hope they get you parts quickly! And prioritize broken bikes over new bikes 🤷‍♂️
It was my drive side that broke as well.
Take your time with the install
 

Durrti

Active member
Aug 22, 2021
153
156
California
The replacement
Agreed on the prioritization.

Care to share the backstory on the take your time comment?
the replacement arm I received came with very few instructions, and I had a gap on the shock yoke after install. Pole advised torquing the axel bolts 10# beyond spec which wound up breaking the bolt heads. Luckily I had extra from the broken bits.
It’s a shame that this happening!
 

Murphius

Active member
Jun 19, 2020
104
108
Washington
The replacement

the replacement arm I received came with very few instructions, and I had a gap on the shock yoke after install. Pole advised torquing the axel bolts 10# beyond spec which wound up breaking the bolt heads. Luckily I had extra from the broken bits.
It’s a shame that this happening!
Interesting, thanks for sharing. They did request a photo of the shock yoke so I’m assuming they have different versions of it and are insuring compatibility, likely due to what you dealt with.
 

Tomska23

New Member
Apr 18, 2024
8
13
Finland
Now since pole has filed for bankruptcy and therefore any warranties left on the frames have disappeared, is there any knowledge from anyone of which batch of Voima swingarms are prone to failing? There isn't that much information of what caused the cracking, only that Leo said it was inconsistent and that is the reason they didn't recall all the Voimas back then.
I am quite certain that even if they knew which ones are probably "a bad batch" and prone to failing, they wouldn't make that information public, since it would affect the purchase of Voimas. At least if someone has any information of why the Voima is failing from where it is and how can we as community after the bankruptcy support each others. There are at least 3 versions of the swingarms, original one with integrated brakemount (those have failed) and the newer one with removable mount (also failed) and the newest "fixed version" that i am guessing most people do not have as warranty to this day.

Pretty much anyone who owns a Voima or thinks about purchasing one would benefit from this information.
Also information from people who have ridden the Voima for a long time without any failures could share, it would be useful data.
If anyone here has experience on this topic or has pictures of broken swingarms i could analyze them via pics to maybe figure out why they are failing and we can help the owners to understand what makes it happen etc.
Thanks, greetings from a fellow Voima owner!
 

tooFATtoRIDE

Active member
Sep 18, 2023
132
131
Zug - Switzerland
Now since pole has filed for bankruptcy and therefore any warranties left on the frames have disappeared, is there any knowledge from anyone of which batch of Voima swingarms are prone to failing? There isn't that much information of what caused the cracking, only that Leo said it was inconsistent and that is the reason they didn't recall all the Voimas back then.
I am quite certain that even if they knew which ones are probably "a bad batch" and prone to failing, they wouldn't make that information public, since it would affect the purchase of Voimas. At least if someone has any information of why the Voima is failing from where it is and how can we as community after the bankruptcy support each others. There are at least 3 versions of the swingarms, original one with integrated brakemount (those have failed) and the newer one with removable mount (also failed) and the newest "fixed version" that i am guessing most people do not have as warranty to this day.

Pretty much anyone who owns a Voima or thinks about purchasing one would benefit from this information.
Also information from people who have ridden the Voima for a long time without any failures could share, it would be useful data.
If anyone here has experience on this topic or has pictures of broken swingarms i could analyze them via pics to maybe figure out why they are failing and we can help the owners to understand what makes it happen etc.
Thanks, greetings from a fellow Voima owner!
Also interested in this info. I guess it would be a good idea to buy a spare set of swingarms, one of those which are the latest, improved design.
 

tooFATtoRIDE

Active member
Sep 18, 2023
132
131
Zug - Switzerland
How would you buy a spare one? Isn’t everything halted with the bankruptcy?
Yes, I would imagine it is. However, if no new owner is found, the liquidation of assets will come in due course. So, not only the machinery, IP, etc but also stock that has not been sold, if any is left. That's is the precise moment to spot.

However, the procedure might look different in Finland so it would be great to heard from one of the Voima owners based there to know how it is done there.
 

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