Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

[Ribinrobin]

Canyon messaged me today asking for my IBAN number to confirm refund, said it will be sent in the next week

 

[Zed.]

Canyon messaged me today asking for my IBAN number to confirm refund, said it will be sent in the next week

so......

how long between requesting refund / return & this?

also, I'm guessing a few sternly worded emails?


Rich.

 

[SummerMadness]

@zedI provided my Iban weeks ago. Still awaiting for it to appear

 

[Ribinrobin]

so......

how long between requesting refund / return & this?

also, I'm guessing a few sternly worded emails?


Rich.

quite awhile maybe 2/3 weeks!

 

[palmer365]

Presumably means partial not full refund

 

[Ernesto Tamayo]

Canyon messaged me today asking for my IBAN number to confirm refund, said it will be sent in the next week

Was that a partial or full refund?

 

[Ribinrobin]

Was that a partial or full refund?

partial, sorry for confusion

 

[giles12212]

I'm also still waiting for my partial refund, completed the form on 6th December 2024 and received a credit memo email on 3rd January 2025. Still waiting for funds to appear. I've been on live chat today and they have asked me to wait a few more days. So I have a bike that I've had 4 months now and have been unable to ride it for over half that time, and its still costing me £500pm. If I haven't had payment by Monday 13th, will be speaking to Klarna and sending bike back.

 

[cfvillaverde]

Hi everyone, has someone heard any news or updates from Canyon ? Some of their communications mentioned about an update around mid of January (which should be this week) on what´s going to be the proposed solution and when that will start to be implemented ?
I find also they are not being exceptionally agile with the approval and executions of the partial refunds.
Cheers !

 

[Ribinrobin]

Hi everyone, has someone heard any news or updates from Canyon ? Some of their communications mentioned about an update around mid of January (which should be this week) on what´s going to be the proposed solution and when that will start to be implemented ?
I find also they are not being exceptionally agile with the approval and executions of the partial refunds.
Cheers !

No updates yet. Late jan/early feb