Important safety note from Canyon: the Spectral:ON CF / CFR and Torque:ON CF models may have damage to the battery

[Winford]

but better water tightening of inside components…..

I sure hope so.

My spectral cf8 has been a nightmare with water issues. With a sealed battery. I washed the bike often and it shut down 2-3 times ever ride. Stopped washing it and it stayed running for 2 months before wet weather hit, and I had to clean mud off chain every ride. Which brought back shutting off mid ride issues again. Sometimes its the battery shutting down, if going up hill and It shuts off. Batter spits out the overdraw amp code. When coasting, i think its the computer wires were they go into the motor. My buddies have had less issues with same bike. Shimano replaced ep 801 once trying to fix it, and wiring harness between battery and motor once. Ill be happy with a new battery. Hopefully it solves the main issue of shutting down. Sure would like to enter a few races

 

[fankus]

Check the wiring between motor and speed sensor. Mine had a small cut and when it was wet it caused errors.

 

[divit]

So anybody rwcieved one of the fabled batteries from canyon yet???

 

[Ozone08]

So anybody rwcieved one of the fabled batteries from canyon yet???

Not yet, I'm waiting for the inevitable, "expected April/May" email.

 

[Winford]

, "expected April/May" email.

they paid us for 2 month wait, and are taking 4 or more months

 

[SummerMadness]

Just checked in with Canyon - they told me, notifications will be sent out in the next two weeks and they "will" be delivered before the month end.... doubt it!

 

[SummerMadness]

On another note: I have a friend who is moving aboard - he has a 2 year old black Spectral:On CF9 in XL (he's very tall). He rode it once so its literally brand new - he wants to get rid of it.

Bike will come with the new battery once it arrives! Let me know if anyone is interested in buying it and throw a sensible offer across. Am based out of London, England.

 

[BDM]

The status of the Spectral On on Canyon's website has recently changed from 'available soon' to 'sold out'. With the promised arrival of the new battery design, this is rather strange. On the contrary, one would expect the model to become re-orderable.

 

[alleeex]

On 3rd March Canyon finally accepted my request to return the bike (Torque:ON). Just a shame that it took from 21st Dec and raising a S75 claim with Klarna to get to this point .

 

[Straker]

On 3rd March Canyon finally accepted my request to return the bike (Torque:ON). Just a shame that it took from 21st Dec and raising a S75 claim with Klarna to get to this point .

Same here…. It took from November until they grudgingly paid up.

Their reluctance to comply with consumer law should tell people all they need to know about Canyon as a company.

 

[Ernesto Tamayo]

Is the middle of march, anyone received the new battery?

 

[yoterryh]

I occasionally watch the EMTB Review YouTube channel, run by Francis Cebedo, and I watched the most recent video last night. The episode was a bike industry news update and I tuned in to see if there was anything about Canyon. Sure enough, there was! He mentioned that though replacement batteries have begun shipping, only 700 watt batteries are currently being shipped and that the 900 watt batteries are not available yet!!

Needless to say, this is disturbing to me if true since I'm awaiting a replacement 900 watt battery! I commented on the video and asked where he got this info, since I've seen nothing about it here or in two different Canyon Facebook groups I follow. He replied and said it was "according to the Canyon Facebook group members." Has anyone else heard this?

Here's a link to the YouTube video:
The Canyon segment starts at about 8'07" in.

 

[Winford]

BS is what it is.

 

[Dcl74]

I've literally just been talking to Canyon UK support and all they could tell me is that the first batch were due to ship in March and that was it. So if you didn't get your request in early you may find yourself waiting longer!

 

[DylanJM]

When was the current gen of the Spectral:ON released? 2022? I think they are likely gonna release a refresh this year and will do the barest minimum to support the people with the battery issues on the current gen.