Nothing hilarious about not having your bike for over 2 months because of a battery failure.
This should take about 10min to diagnose over the phone, or a week or two if the bike absolutely has to go back to the closest location.
They should just be sending out a loaner battery while he sends his back for evaluation.
have you looked at the state of the world? It’s a global pandemic! Nothing is normal right now. I can only imagine what manufactures are dealing with behind the scenes trying to keep a business going amidst all this plus crazy demand!
I think you need to gain a little perspective, the world Is in total chaos . We are not under normal business conditions by any stretch of the imagination!
I don’t think your ideals align with current reality.