Decoy Warranty Fail.

seamarsh

Active member
May 7, 2019
350
174
usa
Nothing hilarious about not having your bike for over 2 months because of a battery failure.

This should take about 10min to diagnose over the phone, or a week or two if the bike absolutely has to go back to the closest location.

They should just be sending out a loaner battery while he sends his back for evaluation.

have you looked at the state of the world? It’s a global pandemic! Nothing is normal right now. I can only imagine what manufactures are dealing with behind the scenes trying to keep a business going amidst all this plus crazy demand!

I think you need to gain a little perspective, the world Is in total chaos . We are not under normal business conditions by any stretch of the imagination!

I don’t think your ideals align with current reality.
 

HOMIE5000

Member
Feb 23, 2020
55
19
Australia
have you looked at the state of the world? It’s a global pandemic! Nothing is normal right now. I can only imagine what manufactures are dealing with behind the scenes trying to keep a business going amidst all this plus crazy demand!

I think you need to gain a little perspective, the world Is in total chaos . We are not under normal business conditions by any stretch of the imagination!

I don’t think your ideals align with current reality.
Totally agree . Supply chains and inventory is in chaos . Where I am parts are really hard to come by , chains , rear mechs stems etc .

There is a bigger picture and thats keeping a company running and bills being payed. There are allot of people relying on good management decisions .
Cannibalising saleable units complete bike for a warranty part would be a very bad business practice .

Can the moderator close this thread
 

RazorBlade

Member
Jun 6, 2020
98
65
UK
Totally agree . Supply chains and inventory is in chaos . Where I am parts are really hard to come by , chains , rear mechs stems etc .

There is a bigger picture and thats keeping a company running and bills being payed. There are allot of people relying on good management decisions .
Cannibalising saleable units complete bike for a warranty part would be a very bad business practice .

Can the moderator close this thread

Disagree, where parts etc are hard to come by communication, communication, communication simply expecting a customer to put up with it is ridiculous. read what has been said you dont just say no and leave it at that.

Allowances for covid-19 can be made, but you cannot blame that for poor communication, and poor service. (come on for crying out loud they took the whole bike to Germany to diagnose a battery then took weeks confirm it was that. Then the closed the ticket before the job is completed!) Any business that hides totally behind Covid-19 wont make it through the pandemic, its not going away anytime soon!

Why should a mod lock this thread? its a forum for discussion just because you don't agree does not mean you are correct or that is the end of the conversation!
 

R120

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Apr 13, 2018
7,819
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There is no need to close this thread - we have plenty of threads like this where members have issues, and sometimes the threads have a bad ending, sometimes a happy one, but the feedback from members on their bikes and ownership experiences play a big part of what makes up the forum.

I am sure the OP will update if he gets a satisfactory result, and he has already explained that YT UK (which has only just been set up) have been in contact and are now taking over and proactively sorting out, which is really encouraging for all UK based YT owners.

Yes Covid is playing havoc with supply chains, but at the same time how you respond to a crisis and keep your customers in the loop is important - its one thing if you are told we will sort it , but due to current circumstances it will take a while, to not being given any kind of update at all. On top of that members will compare their ownership experience to others, and if currently I can pop down to my LBS and get a new battery for my bike under warranty, why should someone else have to wait for months?

Must be especially frustrating when you see a thread like this on the forum too:


I actually had a deposit on a Decoy put down the day I first heard about it, but when it became clear there where using a third party battery, I pulled out (amongst other reasons), because we see a lot of issue on here where had a brand used a shimano battery an owner could get the issue sorted at a service centre, but having a third party battery meant sending while bike back to the manufacturer, and it was obvious any issue would be a nightmare to resolve as a result - YT opening a UK centre is game changing for their customers here.
 
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leftside

Well-known member
Mar 26, 2020
489
321
Vancouver
There is no need to close this thread - we have plenty of threads like this where members have issues, and sometimes the threads have a bad ending, sometimes a happy one, but the feedback from members on their bikes and ownership experiences play a big part of what makes up the forum.

I am sure the OP will update if he gets a satisfactory result, and he has already explained that YT UK (which has only just been set up) have been in contact and are now taking over and proactively sorting out, which is really encouraging for all UK based YT owners.

Yes Covid is playing havoc with supply chains, but at the same time how you respond to a crisis and keep your customers in the loop is important - its one thing if you are told we will sort it , but due to current circumstances it will take a while, to not being given any kind of update at all. On top of that members will compare their ownership experience to others, and if currently I can pop down to my LBS and get a new battery for my bike under warranty, why should someone else have to wait for months?

Must be especially frustrating when you see a thread like this on the forum too:


I actually had a deposit on a Decoy put down the day I first heard about it, but when it became clear there where using a third party battery, I pulled out (amongst other reasons), because we see a lot of issue on here where had a brand used a shimano battery an owner could get the issue sorted at a service centre, but having a third party battery meant sending while bike back to the manufacturer, and it was obvious any issue would be a nightmare to resolve as a result - YT opening a UK centre is game changing for their customers here.
The first week in March I had the Decoy I had an issue with the battery. Had no problem taking it to a local Shimano service center (in Canada). No issues since - apart from regular wear and tear from riding a bike.

You are right though - the UK centre should definitely help people over there.
 

seamarsh

Active member
May 7, 2019
350
174
usa
Disagree, where parts etc are hard to come by communication, communication, communication simply expecting a customer to put up with it is ridiculous. read what has been said you dont just say no and leave it at that.

Allowances for covid-19 can be made, but you cannot blame that for poor communication, and poor service. (come on for crying out loud they took the whole bike to Germany to diagnose a battery then took weeks confirm it was that. Then the closed the ticket before the job is completed!) Any business that hides totally behind Covid-19 wont make it through the pandemic, its not going away anytime soon!

Why should a mod lock this thread? its a forum for discussion just because you don't agree does not mean you are correct or that is the end of the conversation!

Don’t forget the guy who got his bike shipped without proper seat rail lubrication!! Unbelievable!! Yt should be shamed.. no, I take that back yt should be set on fire and then we can all
Piss on it!! What a pos company!

these threads remind me of the people who give yelp reviews because their bagel wasn’t toasted properly....
 

RazorBlade

Member
Jun 6, 2020
98
65
UK
Don’t forget the guy who got his bike shipped without proper seat rail lubrication!! Unbelievable!! Yt should be shamed.. no, I take that back yt should be set on fire and then we can all
Piss on it!! What a pos company!

these threads remind me of the people who give yelp reviews because their bagel wasn’t toasted properly....

Yawn .....
 

seamarsh

Active member
May 7, 2019
350
174
usa
Yawn .....
Ha! Fair point I’m definitely a bit ornery! But these bikes rule outside of some minor issues... like I said before UK obviously a different story.. USA is great support... you call someone answers on second ring.. only had great luck and know a few people with decoys as well!
 

Dirtnvert

E*POWAH Elite World Champion
Sep 25, 2018
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let Us know when you have found said new motor...not it sure it exists at the moment.
Bosch cx gen 4 has proven its durability and is serviceable. I guess you missed that.
My buddy i recommended a cube with the cx motor to treats it like his moto trials and smashed the controller and bashguard. Had both fixed the same day. Rolled in to tge shop and got the 85nm software update in a day too.
My guess is your corporate bootlicking will stop the day your shitmano motor shits the bed. Shouldnt be long now. Maybe you can drop in and tells how that goes when you find out
 
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Dirtnvert

E*POWAH Elite World Champion
Sep 25, 2018
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Totally agree . Supply chains and inventory is in chaos . Where I am parts are really hard to come by , chains , rear mechs stems etc .

There is a bigger picture and thats keeping a company running and bills being payed. There are allot of people relying on good management decisions .
Cannibalising saleable units complete bike for a warranty part would be a very bad business practice .

Can the moderator close this thread
Small parts can be rounded up somewhere even if you have to pay for a part to get rolling and wait for your warrantee on a broken part.
Motors Nd batteries are a different ballgame. You need those and you dont find those at a store, especially motors. Stock must be there for warranty. The yt bije/battery isnt that old so the failure rate isnt set in stone so warranty stock could get depleted id imagine. The e8000 motor on tge other hand is 4 years old. Its should have a well known failure rate percentage. It should be ez to cover that percentage from the e8000 bikes tgat are sold plus a margin of error. The same could be said for the battery but its only been out a year so that failure percentage isnt as set in stone. Are you employed in the industry?
 

HOMIE5000

Member
Feb 23, 2020
55
19
Australia
There is no need to close this thread - we have plenty of threads like this where members have issues, and sometimes the threads have a bad ending, sometimes a happy one, but the feedback from members on their bikes and ownership experiences play a big part of what makes up the forum.

I am sure the OP will update if he gets a satisfactory result, and he has already explained that YT UK (which has only just been set up) have been in contact and are now taking over and proactively sorting out, which is really encouraging for all UK based YT owners.

Yes Covid is playing havoc with supply chains, but at the same time how you respond to a crisis and keep your customers in the loop is important - its one thing if you are told we will sort it , but due to current circumstances it will take a while, to not being given any kind of update at all. On top of that members will compare their ownership experience to others, and if currently I can pop down to my LBS and get a new battery for my bike under warranty, why should someone else have to wait for months?

Must be especially frustrating when you see a thread like this on the forum too:


I actually had a deposit on a Decoy put down the day I first heard about it, but when it became clear there where using a third party battery, I pulled out (amongst other reasons), because we see a lot of issue on here where had a brand used a shimano battery an owner could get the issue sorted at a service centre, but having a third party battery meant sending while bike back to the manufacturer, and it was obvious any issue would be a nightmare to resolve as a result - YT opening a UK centre is game changing for their customers here.
So you don't own a decoy ?
 

HOMIE5000

Member
Feb 23, 2020
55
19
Australia
Small parts can be rounded up somewhere even if you have to pay for a part to get rolling and wait for your warrantee on a broken part.
Motors Nd batteries are a different ballgame. You need those and you dont find those at a store, especially motors. Stock must be there for warranty. The yt bije/battery isnt that old so the failure rate isnt set in stone so warranty stock could get depleted id imagine. The e8000 motor on tge other hand is 4 years old. Its should have a well known failure rate percentage. It should be ez to cover that percentage from the e8000 bikes tgat are sold plus a margin of error. The same could be said for the battery but its only been out a year so that failure percentage isnt as set in stone. Are you employed in the industry?
Have you even looked at online inventory for small parts ? Its non existent.
Productive capacity has fallen off a cliff globally .
" Motors Nd batteries are a different ballgame." What they can be printed out of thin air and don't need to be produced .

Shipping has fallen off a cliff .
There maybe huge demand in some sectors like bike parts, but if other sectors are not shipping goods ,, fewer shipments slower shipping times .

Whats YT`'s business model ? sell complete bikes . Volumes and margins are factored in .
Do you think that just maybe YT is having a hard time sourcing parts ? hugely effecting production of complete bikes, warranties and margins. .

I was speaking to a guy last week who had just brought a top speck TREK trail bike maybe the slash. Lost the flip chip . TREK has no idea when the part will be available .

" Are you employed in the industry " What is there economic laws that don't apply to the bike industry ?. Or perhaps special hand shakes? power rings and capes . Some vast higher understanding by those industry insiders, economic grads , business titans , captains of industry all working at " LBS " ?
 
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seamarsh

Active member
May 7, 2019
350
174
usa
Small parts can be rounded up somewhere even if you have to pay for a part to get rolling and wait for your warrantee on a broken part.
Motors Nd batteries are a different ballgame. You need those and you dont find those at a store, especially motors. Stock must be there for warranty. The yt bije/battery isnt that old so the failure rate isnt set in stone so warranty stock could get depleted id imagine. The e8000 motor on tge other hand is 4 years old. Its should have a well known failure rate percentage. It should be ez to cover that percentage from the e8000 bikes tgat are sold plus a margin of error. The same could be said for the battery but its only been out a year so that failure percentage isnt as set in stone. Are you employed in the industry?

Bosch cx gen 4 has proven its durability and is serviceable. I guess you missed that.
My buddy i recommended a cube with the cx motor to treats it like his moto trials and smashed the controller and bashguard. Had both fixed the same day. Rolled in to tge shop and got the 85nm software update in a day too.
My guess is your corporate bootlicking will stop the day your shitmano motor shits the bed. Shouldnt be long now. Maybe you can drop in and tells how that goes when you find out

i Love my shitmano bro.. don’t be so mean..
 

Dirtnvert

E*POWAH Elite World Champion
Sep 25, 2018
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BC Canada
Have you even looked at online inventory for small parts ? Its non existent.
Productive capacity has fallen off a cliff globally .
" Motors Nd batteries are a different ballgame." What they can be printed out of thin air and don't need to be produced .

Shipping has fallen off a cliff .
There maybe huge demand in some sectors like bike parts, but if other sectors are not shipping goods ,, fewer shipments slower shipping times .

Whats YT`'s business model ? sell complete bikes . Volumes and margins are factored in .
Do you think that just maybe YT is having a hard time sourcing parts ? hugely effecting production of complete bikes, warranties and margins. .

I was speaking to a guy last week who had just brought a top speck TREK trail bike maybe the slash. Lost the flip chip . TREK has no idea when the part will be available .

" Are you employed in the industry " What is there economic laws that don't apply to the bike industry ?. Or perhaps special hand shakes? power rings and capes . Some vast higher understanding by those industry insiders, economic grads , business titans , captains of industry all working at " LBS " ?
Flipchip is a special situation. User error too. Tighten that shit bro.
I realize parts are not readily available. There's this thing called the interwebz. Its really neat. If you look hard enough through it you can find almost any bike part. If not you can find an alternative to get you rolling. No motors or yt batteries though. Why am i esssplainin this?
 

Dirtnvert

E*POWAH Elite World Champion
Sep 25, 2018
1,463
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i Love my shitmano bro.. don’t be so mean..
Ya theyre great when they work. So fun. Love my bike. I like yt north america and the people that work there. Much respect. E8000 isnt serviceable and has issues with tourque sensor and bearing failures ,and like i said, shimano should know the failure rate and have that percsntage covered for their sales. At the very least they could answer their damn phone and give a customer an ra# so he atleast has his place in the warrantee line up. A lot of the reason people have chosen a shimano equipped bike is because they push their so called "world wide support network". If theyre selling everything they have for sale then they can hire a summer temp to answer the damn phone and actually have some customer service. I know such a strange term customer service. So foriegn, maybe google it
 

TheBikePilot

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Oct 9, 2018
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So me and Rob got back from the YT Mill in Guilford today.

They are super passionate about solving all these issues. Spare batteries are also now available on the YT Website.

@Lee Dove replacement warranty batteries just came back into stock in the UK. Anybody else experiencing similar issues should be sorted. I think sadly you have fallen foul of the extreme shortage of parts at the moment. My understanding and view is they really are doing their very best to ensure this doesn't happen again.

The Mill has been softly open for a month but ramping up to full Service & Customer Support. It really is an awesome place, and they are super passionate about keeping you on the trail. Any UK Warranty claims that need the bike back they have sorted a specialist courier for next day shipping for the bike back to The Mill and back to you if you can't get there.

There was a rumour floating around that the batteries were only warrantied for 6 months. From the horse's mouth it's 2 years. They have a similar stance to other brands in that if a battery fails a week after 2 years you'll probably find they still sort you out. At the end of the day the place is run by riders, for riders to keep you on the trail.
 

Doomanic

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Bosch cx gen 4 has proven its durability
It has? It's a bit early to say that I would have thought. Mine has lasted a lot longer than any of my Gen 2s, but at 1400 miles it's far too early to comment on its durability.
Bosch cx gen 4... <SNIP> ...and is serviceable.
It is? That's news to me, can you share a link please?
 

Dirtnvert

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Sep 25, 2018
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It has? It's a bit early to say that I would have thought. Mine has lasted a lot longer than any of my Gen 2s, but at 1400 miles it's far too early to comment on its durability.

It is? That's news to me, can you share a link please?
Pretty sure the bearing man said tgeyre serviceable and durable and repeated again in Rob's latest vid on the current top motors. Bosch have supply of bb axels, bearings , sleeves, etc for it. There is a couple threads were forum members have been waiting for service and parts from them though. Another instance where a bike shop owner compared failure rates ansd warrantee returns and bosch had way fewer instances of warrantee/failure. My friend had his controller replaced in a day free. 2year warrantee and a further 2 yrs on the replacement. Im just trying to compile different beta points but thus far it seems like bosch is tge clear leader in durability, serviceability and parts availability. Not wothout some hitches though.
Also the bosch and the rocky motor have been performing well at ewsE. I think bosch has swept the podiums.
One data point proves nothing but it seems like theres several instances where theyve proven themselves. Im open to listen to counter points. I really dont want to go through a warrantee process like my e8000 again if i can avoid that
 

Dirtnvert

E*POWAH Elite World Champion
Sep 25, 2018
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So me and Rob got back from the YT Mill in Guilford today.

They are super passionate about solving all these issues. Spare batteries are also now available on the YT Website.

@Lee Dove replacement warranty batteries just came back into stock in the UK. Anybody else experiencing similar issues should be sorted. I think sadly you have fallen foul of the extreme shortage of parts at the moment. My understanding and view is they really are doing their very best to ensure this doesn't happen again.

The Mill has been softly open for a month but ramping up to full Service & Customer Support. It really is an awesome place, and they are super passionate about keeping you on the trail. Any UK Warranty claims that need the bike back they have sorted a specialist courier for next day shipping for the bike back to The Mill and back to you if you can't get there.

There was a rumour floating around that the batteries were only warrantied for 6 months. From the horse's mouth it's 2 years. They have a similar stance to other brands in that if a battery fails a week after 2 years you'll probably find they still sort you out. At the end of the day the place is run by riders, for riders to keep you on the trail.
Thats comforting. Its really nice to know this.They sound like the guys at yt N America. I really like the bike but the motor replacemenrt hoop jumping soured me . If yt are solid like you say id prefer to keep this bike. Maybe you could visit shimano???
 

Swisstabasco

New Member
Jun 2, 2020
1
0
Switzerland
One of the reasons for posting this is to let people know. I have 2 YT's and have defended them in the past but this case is really not on. I know due to Covid they may have supply issues but that should also mean that they are prepared to take some non standard actions to give customer service. When I had a Scott with an shock issue (new design) they took a shock off a stock bike and sent it to me.

I will not be buying another YT.

Same for me, enjoyed a Capra for years, bought a first Decoy then a second one and this now turns to an never ending mess with customer service:

- 6 months of love with first Decoy, great bike !
- I'm so happy that I order a second one as a good friend wants to buy my first one
- first Decoy start showing E10 error codes, YT tells me to clean the contacts etc...okay, that's already made, trying again, issue comes again and again
- YT guys tell me to go to Shimano service center, those guys are not happy (bike not bought from them...old story) still they look at the problem and call Shimano engineers to get some diagnostic access codes...they push back as the battery is not Shimano (and YT usually refuse to give the codes to run diagnostics and possibly change the motor under warranty)
- so I'm after YT guys again who finally gives me a warranty ticket, I prepare the bike, it's packed and now I am waiting for a month without news from them for the pick-up, transport and repair

In a nutshell, YT is great marketing, great bikes BUT very poor service !

I'm prying that my second Decoy which works well continue to be ok, lost my customer for the first Decoy
 

Dirtnvert

E*POWAH Elite World Champion
Sep 25, 2018
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Maybe we need some clarification on the relationship between yt and shimano and how they plan to deal with the yt battery and shimano motor issue. Some clarity and effective steps in an established process could go a long ways for the companies and consumers.
Over the summer i sent a few people to yt for P bikes but with my issue i couldnt send friends to a yt E bike and thats a shame because the deciy rides amazing. Steered a few friends towards a bosch bike. Couple cubes and a rail and a few friends planning a bike. Now im getting messages asking about ski touring gear so maybe yt and shimano get their emtb sales/service system dialed in the off season so i can send some friends. Sales for Canada ship out of the middle of BC and the guy(JM) knows his stuff and was hopping busy getting things done on his "day off" when i met him. Hopefully they get him a yt mill. I think i owe a debt of gratitude to JM as well, so thanks JM
 

Lee Dove

Well-known member
Oct 12, 2018
324
332
Scotland
Maybe we need some clarification on the relationship between yt and shimano and how they plan to deal with the yt battery and shimano motor issue. Some clarity and effective steps in an established process could go a long ways for the companies and consumers.
Over the summer i sent a few people to yt for P bikes but with my issue i couldnt send friends to a yt E bike and thats a shame because the deciy rides amazing. Steered a few friends towards a bosch bike. Couple cubes and a rail and a few friends planning a bike. Now im getting messages asking about ski touring gear so maybe yt and shimano get their emtb sales/service system dialed in the off season so i can send some friends. Sales for Canada ship out of the middle of BC and the guy(JM) knows his stuff and was hopping busy getting things done on his "day off" when i met him. Hopefully they get him a yt mill. I think i owe a debt of gratitude to JM as well, so thanks JM
The battery is an issue but I had no problem getting a warranty motor from Shimano via a UK service center (Edin. Bike Coop). I have been dealing with the YT Mill over the last few days and my bike is now on the way back from Germany. Looks promising for YT customer support in the UK. I think the Mill will be handling Shimano warranty claims direct very soon by the sounds of it.
 

Dirtnvert

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The battery is an issue but I had no problem getting a warranty motor from Shimano via a UK service center (Edin. Bike Coop). I have been dealing with the YT Mill over the last few days and my bike is now on the way back from Germany. Looks promising for YT customer support in the UK. I think the Mill will be handling Shimano warranty claims direct very soon by the sounds of it.
Great to hear. Sounds like they recognize there was a problem and are on the case. Good news for the UK. They're sweet bikes. It'd be nice to hear some kind of statement from shimano addressing their situation now and moving forward. For me shimano canada didnt even answer the phone to respond to the bike shop and then poor communication from the bike shop. That's a couple flaws in the current system. A bike shop diagnosis and deal with shimano was the route yt suggested . Eventually Yt stepped in and got things rolling. I hope they get a yt mill in western canada . As it stands, if i have another problem i could face a similar shit show. I had to laugh when i saw the latest embn video on buying your first emtb. They said that shimano motors last forever and if you have a problem they'll get you up and running in 10-14 days. Comedy at its finest. That one never gets old. A real knee slapper
 

JoeBlow

Active member
Jul 7, 2019
729
448
South West, UK
This is not good but I do understand why they would be reluctant to provide you with a battery from another bike. That's just going to cause problems later on and for someone else. I have serious doubts about ANY warranties and sometimes wonder if they are worth the paper they are printed on. I had an issue with my new Orbea. The dropper post was faulty so I had it repaired in my local bike shop. Orbea refunded me the amount it cost but did say they would have preferred it if I had contacted them beforehand. I was also told by the shop I took it to that if I had taken it to a "local" Orbea dealer to have this work done under warranty they would still have charged for labour which was of course the major component of the cost. I think the only way to get complete satisfaction is to buy locally so that the local shop has a vested interest in keeping you happy. Unfortunately if I had done that, it would have been convenient without a doubt, it would have cost me an extra £1400.

Al
 

Swissrider

Well-known member
Nov 1, 2018
368
384
Switzerland
Uhhhh, what? You shouldn't need to be greasing those parts, lol. I've owned at least 20 high end bikes and assembled hundreds if not thousands. Never once have I greased or heard of anyone greasing their seat post rails.
My Specialized seat post has “grease rails” written on it, so I did. Never have done so before and never had a problem with rails creaking, but what harm can a smear of grease do?
 

Lee Dove

Well-known member
Oct 12, 2018
324
332
Scotland
The saga continues ...

So 3 weeks ago I got a call from the YT Mill saying my problem was a priority. They got the bike from Germany and then for some reason did another full check on it. After confirming my address I got a message last Wed. saying it was being shipped and would be with me within 3 working days. After 4 days I contacted them and they said it in fact had not left YT yet ! So now I am being told it will ship today priority next day, I am not holding my breath.

A couple of things also sour the experience.
1. Several times they have told be that the battery is being replaced as a "gesture of goodwill". I consider it is being replaced under warranty which I paid for, they are not doing me a favour !

2. They tell me that has been packed in a "new box" to better protect my bike. I have expectations that they will pack the bike correctly so do they think they are doing me another favour with a new box?

If the Mill had not got involved I may have had my bike back as Germany listed batteries at the same time as the bike was shipped to the Mill.

It is now 14 weeks since I raised the issue for a problem that takes about 30 seconds to diagnose so I leave it up to people to decide for themselves if this is appropriate customer service.
 

magnil

Member
Sep 25, 2018
109
43
Sweden
Sounds like normal YT service procedure for me. Change frame (which was in stock) took about the same time for me. Shock rebound problem (2 times) and breaking crank arm (two times) took about five weeks to sort out every time. No more YT for me.
 

Lee Dove

Well-known member
Oct 12, 2018
324
332
Scotland
OK , an end to the saga :)

The bike arrived back today with a new battery and is now fully working and has a test ride.

Couple of things to mention however.
1. The "new box" was not a new box and was so poorly taped that it had burst open in transit. If they wheels had been in it the would have fallen out. I deliberately did not send the wheels !

2. They did not fit the front brake transport wedge so the pistons had pushed almost out. I have all the gear to fix this but that may not be the case for many customers.

3. The rear brake pads still have quite a lot of life left ....

Anyway after 15 weeks I now have a working Decoy and have ordered a spare battery to make sure I don't get stuck like this again. All the Shimano stuff can be handled locally by my local agent.

;)
 

Gw0175

Active member
Aug 30, 2020
150
232
Scotland
OK , an end to the saga :)

The bike arrived back today with a new battery and is now fully working and has a test ride.

Couple of things to mention however.
1. The "new box" was not a new box and was so poorly taped that it had burst open in transit. If they wheels had been in it the would have fallen out. I deliberately did not send the wheels !

2. They did not fit the front brake transport wedge so the pistons had pushed almost out. I have all the gear to fix this but that may not be the case for many customers.

3. The rear brake pads still have quite a lot of life left ....

Anyway after 15 weeks I now have a working Decoy and have ordered a spare battery to make sure I don't get stuck like this again. All the Shimano stuff can be handled locally by my local agent.

;)
Glad you're finally riding again mate ?? Reading this post makes me glad I cancelled my YT order.
 

seamarsh

Active member
May 7, 2019
350
174
usa
OK , an end to the saga :)

The bike arrived back today with a new battery and is now fully working and has a test ride.

Couple of things to mention however.
1. The "new box" was not a new box and was so poorly taped that it had burst open in transit. If they wheels had been in it the would have fallen out. I deliberately did not send the wheels !

2. They did not fit the front brake transport wedge so the pistons had pushed almost out. I have all the gear to fix this but that may not be the case for many customers.

3. The rear brake pads still have quite a lot of life left ....

Anyway after 15 weeks I now have a working Decoy and have ordered a spare battery to make sure I don't get stuck like this again. All the Shimano stuff can be handled locally by my local agent.

;)
Seems like the way to go with warranty’s is to buy a good bike bag.. not use the box at all. That is what I plan on doing if I everhave to ship it back.
 

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