Please provide solid proof that it is legal?It’s completely legal........ The question is whether YT will improve things.
I’m guessing the new Propain bike with the Shimano battery will have a 2 year warranty.
Please provide solid proof that it is legal?
Karsten
Is that B2B? As I understand it, the rules are different to consumer sales.
That has to be a joke who in their right mind would buy something that the manufacturer doesn’t stand behind.So it appears from a few facebook posts last night that the new Decoy only has a 6 month warranty on their batteries. Your thoughts ?
I’m sure their marketing department is skimming this forum, otherwise they are plain stupidIf this is publicised more widely, it should harm YT sales of the Decoy. That might capture their attention!
So it appears from a few facebook posts last night that the new Decoy only has a 6 month warranty on their batteries. Your thoughts ?
That makes more sense having longer periods of warranty to build customer confidence. General Motors puts an 8 year warranty on their electric car batteries and charging equipment.I spoke with YT earlier today at the Gisburn Forest Rolling Circus Demo Day, they quoted the legal requirement of 24 months, they also pointed out that in addition to this they extend it by an additional 3 years thus making the total warranty period 5 years.
Perhaps they should update their own website which states a 6 month warranty on the battery.....I spoke with YT earlier today at the Gisburn Forest Rolling Circus Demo Day, they quoted the legal requirement of 24 months, they also pointed out that in addition to this they extend it by an additional 3 years thus making the total warranty period 5 years.
Don’t you get it?Batteries are classed as consumables so typical sales regulations don’t apply.............
You’re not going to successfully take YT to court, although I’m guessing there will be concessions etc. for, understandably, disgruntled customers.
Don’t you get it?
The battery on an Emtb is not only a battery but also contains electronic. As a matter of fact in many BMS’s there are even an arm processor hence making it an integrated unit. Therefore NOT classified as a wear item!!!
Karsten
I have reached out to YT and suggested that they should join and clarify in this thread.
Karsten
I have reached out to YT and suggested that they should join and clarify in this thread.
Karsten
You don’t have a 6 year warranty. You have an ability to exercise consumer law rights for up to 6 years after purchase.If you are in the UK (me!) then you have a 6 year warranty period on everything you purchase (it’s founded in EU law and written into our domestic Consumer Protection law).
If you are in the UK (me!) then you have a 6 year warranty period on everything you purchase (it’s founded in EU law.
You don’t have a 6 year warranty. You have an ability to exercise consumer law rights for up to 6 years after purchase.
However, after 6 months there is a reverse burden of proof, meaning that you’re required to prove that the goods were faulty when you took delivery.
So say in fact you’re at 13 months, something fails. It’s down to you to prove that it was faulty when you bought it. This can be extremely hard.
Most warranties now make it easier for consumers, especially 24 month warranties (which are actually not legally required).
Totally separate to Consumer Law, you have the Sale of Goods Act. In the U.K., this means that the device needs to be ‘fit for purpose’ and last a reasonable length of time.
You could argue (and reasonably win at court) that a battery that is such an integral part that failed at 7 months is not a reasonable length of time, especially as it contains other critical parts.
(I worked in consumer electronics and dealt with this thing daily including court cases where consumers had won and lost)
You don’t have a 6 year warranty. You have an ability to exercise consumer law rights for up to 6 years after purchase.
However, after 6 months there is a reverse burden of proof, meaning that you’re required to prove that the goods were faulty when you took delivery.
So say in fact you’re at 13 months, something fails. It’s down to you to prove that it was faulty when you bought it. This can be extremely hard.
Most warranties now make it easier for consumers, especially 24 month warranties (which are actually not legally required).
Totally separate to Consumer Law, you have the Sale of Goods Act. In the U.K., this means that the device needs to be ‘fit for purpose’ and last a reasonable length of time.
You could argue (and reasonably win at court) that a battery that is such an integral part that failed at 7 months is not a reasonable length of time, especially as it contains other critical parts.
(I worked in consumer electronics and dealt with this thing daily including court cases where consumers had won and lost)
You don’t have a 6 year warranty. You have an ability to exercise consumer law rights for up to 6 years after purchase.
However, after 6 months there is a reverse burden of proof, meaning that you’re required to prove that the goods were faulty when you took delivery.
So say in fact you’re at 13 months, something fails. It’s down to you to prove that it was faulty when you bought it. This can be extremely hard.
Most warranties now make it easier for consumers, especially 24 month warranties (which are actually not legally required).
Totally separate to Consumer Law, you have the Sale of Goods Act. In the U.K., this means that the device needs to be ‘fit for purpose’ and last a reasonable length of time.
You could argue (and reasonably win at court) that a battery that is such an integral part that failed at 7 months is not a reasonable length of time, especially as it contains other critical parts.
(I worked in consumer electronics and dealt with this thing daily including court cases where consumers had won and lost)
Rob are you absolutely sure that it is only 6 months and not 12 months before reversed burden becomes active? In Denmark it’s 12 months and I’m sure companies don’t give away more than they are obligated to by law.You don’t have a 6 year warranty. You have an ability to exercise consumer law rights for up to 6 years after purchase.
However, after 6 months there is a reverse burden of proof, meaning that you’re required to prove that the goods were faulty when you took delivery.
So say in fact you’re at 13 months, something fails. It’s down to you to prove that it was faulty when you bought it. This can be extremely hard.
Most warranties now make it easier for consumers, especially 24 month warranties (which are actually not legally required).
Totally separate to Consumer Law, you have the Sale of Goods Act. In the U.K., this means that the device needs to be ‘fit for purpose’ and last a reasonable length of time.
You could argue (and reasonably win at court) that a battery that is such an integral part that failed at 7 months is not a reasonable length of time, especially as it contains other critical parts.
(I worked in consumer electronics and dealt with this thing daily including court cases where consumers had won and lost)
Yes, in the U.K. it’s definitely 6 months. Here’s a quick Google:Rob are you absolutely sure that it is only 6 months and not 12 months before reversed burden becomes active? In Denmark it’s 12 months and I’m sure companies don’t give away more than they are obligated to by law.
Karsten
I’m just happy all my stuff has a 6 year warranty ?
Don’t forget you might have to argue your case a fair bit.
As Rob said, after 6 months it can be entertaining. But I would add, for a battery that might have a retail value of £500 (£1k if it’s Spesh) then rest assured you are starting from a strong position. You won’t get much in the way of warranty on a battery after a couple of years of regular use though. It’s a balance of fairness, reasonable expectation and evidence. Plus, by then, we’ll have little firms redoing the cells. You’ll have derestricted it, there’ll be a motor upgrade and can you imagine what the bikes will be like in 2 years? Never mind 6.
Brand protection, loyalty, the ability of a forum to affect sales and reputation are all worries for a business.
Only time will tell how well YT do in this very exciting new world we love
They are awesome in the non-ebike world, so I’m eternally optimistic. Although I have just sold a Capra CF Pro and got a Spectral AL6.0 delivered - so I’m really testing the Germans!
(The Spectral is 95% of what the Capra is and that’s just 3 years difference and half the price).
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