Amflow Customer Support team is here！PLEASE feel free to leave your comment

[degville]

Hello! I'm loving my Amflow PL Pro (XL) so far - I've had the bike since late November. However, I went out last weekend and came back with a broken rear spoke. I can see they're SAPIM E-Light Straightpull, but I'm uncertain about which length to look for.

Any advice on spoke length (my broken spoke is on the rear, cassette-side) and weight (and maybe an alternative to E-Light, as they seem rare), much appreciated.

Thanks, Graham

 

[Amflow_Support]

Hello! I'm loving my Amflow PL Pro (XL) so far - I've had the bike since late November. However, I went out last weekend and came back with a broken rear spoke. I can see they're SAPIM E-Light Straightpull, but I'm uncertain about which length to look for.

Any advice on spoke length (my broken spoke is on the rear, cassette-side) and weight (and maybe an alternative to E-Light, as they seem rare), much appreciated.

Thanks, Graham

Hi Graham, for Amflow PL Pro's rear wheel, the spoke length is 299mm. The weight may not be available at this time. Thank you for your understanding

 

[prrave]

Yes

 

[Amflow_Support]

Hi, is this the right cable?

https://www.bike24.com/p2834214.html

Hi Budi! After looking over the product link you sent, it seems the material code differs from what we recommend. This part number is for the AXS Extension Cord that connects an AXS component to an eBike battery. You can find more information here: AXS Extension Cord - EP-EAC-ECD-A1 - SRAM - Service. The code we suggest is 11.3018.028.003 - EP CABLE EXTENSION CORD 780MM HIGO MICRO A. If you're having trouble finding it online, we suggest reaching out to a local authorized SRAM store for help with your purchase.

 

[itsjustchris]

hi, theres no statement on it yet (for good reason..)
im in the market to buy an emtb and the amflow is top 3 on my list, but something extremely important to me is relevancy in the coming years as ebikes seem to be progressing in tech and performance rather fast.
does amflow/dji have plans to have their next gen motors backwards compatible with older/gen 1 dji bikes?

 

[Amflow_Support]

hi, theres no statement on it yet (for good reason..)
im in the market to buy an emtb and the amflow is top 3 on my list, but something extremely important to me is relevancy in the coming years as ebikes seem to be progressing in tech and performance rather fast.
does amflow/dji have plans to have their next gen motors backwards compatible with older/gen 1 dji bikes?

Hey there! Thanks for asking about whether the new DJI Avinox motors will work with the first-gen Amflow PL. Sorry, we don't have that info just yet. Right now, the DJI Avinox system is only available for bike dealers to partner with, so it's not something individual customers can buy at the moment.

 

[turandot]

hi, theres no statement on it yet (for good reason..)
im in the market to buy an emtb and the amflow is top 3 on my list, but something extremely important to me is relevancy in the coming years as ebikes seem to be progressing in tech and performance rather fast.
does amflow/dji have plans to have their next gen motors backwards compatible with older/gen 1 dji bikes?

I doubt that this will happen.

 

[itsjustchris]

Hey there! Thanks for asking about whether the new DJI Avinox motors will work with the first-gen Amflow PL. Sorry, we don't have that info just yet. Right now, the DJI Avinox system is only available for bike dealers to partner with, so it's not something individual customers can buy at the moment.

i see. regardless, thank you for your time.

 

[itsjustchris]

I doubt that this will happen.

wishful thinking. I will never understand why emtb motor companies so easily switch motor mounts making it impossible to upgrade older bikes. you can keep an older acoustic mtb relatively relevant as long as the geo is still somewhat modern. but an older emtb will just always be smoked by the new stuff.

 

[Amflow_Support]

Dear Amflow Riders,

Thank you for your continued support and trust in Amflow! Since the launch of the Amflow PL series, we have been working closely with the Avinox development team to gather your valuable feedback. After much hard work, we are excited to announce that a new firmware update for the Avinox Drive System is available this week.

This update resolves critical user experience issues and introduces new features. You can receive the firmware update by opening the Avinox app. Please upgrade promptly and share your feedback with us after experiencing the new firmware.

Firmware update details:
1.Added support for screen-off mode.
2.Added support for silent mode.
3.Optimized battery life for extended usage.
4.Fixed certain known issues.

We greatly value your feedback. Together with our partner DJI, we are committed to listening and responding promptly to improve our product experience and service quality. Based on user feedback, we will roll out a major software update this spring. Stay tuned. Thank you for your support and understanding. Enjoy your ride!

The Amflow Team

 

[turandot]

wishful thinking. I will never understand why emtb motor companies so easily switch motor mounts making it impossible to upgrade older bikes. you can keep an older acoustic mtb relatively relevant as long as the geo is still somewhat modern. but an older emtb will just always be smoked by the new stuff.

If they do this no new ebikes would be sold and only motors would be sold, ebike brands are not going to accept this in life.

 

[greenbirdblacklion594]

Dear Amflow Riders,

Thank you for your continued support and trust in Amflow! Since the launch of the Amflow PL series, we have been working closely with the Avinox development team to gather your valuable feedback. After much hard work, we are excited to announce that a new firmware update for the Avinox Drive System is available this week.

This update resolves critical user experience issues and introduces new features. You can receive the firmware update by opening the Avinox app. Please upgrade promptly and share your feedback with us after experiencing the new firmware.

Firmware update details:
1.Added support for screen-off mode.
2.Added support for silent mode.
3.Optimized battery life for extended usage.
4.Fixed certain known issues.

We greatly value your feedback. Together with our partner DJI, we are committed to listening and responding promptly to improve our product experience and service quality. Based on user feedback, we will roll out a major software update this spring. Stay tuned. Thank you for your support and understanding. Enjoy your ride!

The Amflow Team

Please can you confirm in a breakdown what is meant by '4.Fixed certain known issues.'? What exactly did you fix here?

 

[EME]

Hi

I have purachsed an Amflow Carbon Pro PL 800 (Large) directly from your good selves in France . I have an issue where the battery does not seem to charge at all. It has never been ridden.

Everything went together well and Ive paired the phone etc and connected the cassette etc. However the battery does not seem to charge at all being stuck on 24%. I havent ridden it 10 metres yet so absolutleno activity.

I have switched off / on , connected bike then power , re-paired the phone done all updates and other muppet hacks that I know of but still it persist with 24% ; the battery charge light is red.

Can you help troubleshoot please?

Thanks

 

[Amflow_Support]

Hi

I have purachsed an Amflow Carbon Pro PL 800 (Large) directly from your good selves in France . I have an issue where the battery does not seem to charge at all. It has never been ridden.

Everything went together well and Ive paired the phone etc and connected the cassette etc. However the battery does not seem to charge at all being stuck on 24%. I havent ridden it 10 metres yet so absolutleno activity.

I have switched off / on , connected bike then power , re-paired the phone done all updates and other muppet hacks that I know of but still it persist with 24% ; the battery charge light is red.

Can you help troubleshoot please?

Thanks

Hi, we're sorry to hear about your experience. Let's discuss this further in DM.

 

[Amflow_Support]

Please can you confirm in a breakdown what is meant by '4.Fixed certain known issues.'? What exactly did you fix here?

While we’re sorry that we are unable to provide a detailed breakdown of the specific fixes due to internal policies, we can confirm that this update addresses identified issues to improve overall system performance and stability.

We appreciate your understanding and are committed to ensuring a seamless experience for all our users. If you encounter any issues, please don’t hesitate to reach out to our support team for assistance.

 

[Budi]

I have a question on the "Continued Assist" setting:
[...decreasing the Continued Assist reduces the sensitivity of the assist, resulting in a slower increase when more pedal force is applied and a slower decrease when less force is applied...]
Does that mean you get more assistance at a lower input power when set at a lower value?

 

[GnasherUk]

@Amflow_Support

For frame size LARGE, can you please measure the total saddle height from the pedal axle, measured with the pedal at the bottom, with the measurement in line with the seat tube, to the top of the saddle?

Can you please give me this measurement in mm with the 170mm dropper post inserted all the way into the seat tube (with the dropper post itself fully extended).

I'm wondering if the large has a saddle height which is too high for me. The medium size frame does not have enough reach for me.

 

[TheSlaYYer]

Avinox App Unit Bug and Export/Sync Function Needed

Hi ... First day on the new PL Carbon Pro today ... Noticed two major problems with the avinox app ... I'm running the Android latest version ... Recorded ride data has some issues:

1) Units displayed on MORE screen for a ride don't follow selection of units - e.g. Miles imperial selected but MORE data shows in metric units
2) there's no export option for ride data and no option to resync to cloud bind Strava service after setting bind up so I have "lost" all my ride data from today and can't extract it manually ... This is desperately needed!
3) and finally what is the GPS record frequency? Zooming in on the app, the tracking data looks like a crude 5 seconds resolution, not 1 second, which makes the data useless for shorter segments in Strava.

Hope someone can shed light on these issues ... Everything else

Thanks.

 

[Amflow_Support]

I have a question on the "Continued Assist" setting:
[...decreasing the Continued Assist reduces the sensitivity of the assist, resulting in a slower increase when more pedal force is applied and a slower decrease when less force is applied...]
Does that mean you get more assistance at a lower input power when set at a lower value?

It seems there's a bit of confusion about the continued assist feature. When you lower this setting, the motor assistance will reduce more slowly as your pedaling force decreases.

If you'd like more support when pedaling lightly, you can increase the assistance/assistance range to get a higher level of assistance.

 

[Amflow_Support]

Avinox App Unit Bug and Export/Sync Function Needed

Hi ... First day on the new PL Carbon Pro today ... Noticed two major problems with the avinox app ... I'm running the Android latest version ... Recorded ride data has some issues:

1) Units displayed on MORE screen for a ride don't follow selection of units - e.g. Miles imperial selected but MORE data shows in metric units
2) there's no export option for ride data and no option to resync to cloud bind Strava service after setting bind up so I have "lost" all my ride data from today and can't extract it manually ... This is desperately needed!
3) and finally what is the GPS record frequency? Zooming in on the app, the tracking data looks like a crude 5 seconds resolution, not 1 second, which makes the data useless for shorter segments in Strava.

Hope someone can shed light on these issues ... Everything else

Thanks.

Dear customer, regarding your questions:
1. Thank you for reporting the unit display error. Our senior engineers are aware of this issue and are working on improvements.

2. We apologize, but currently, cycling data can only be downloaded to the app for syncing. If you didn’t use the "Erase all data" option on the control display, please make sure both the Avinox app and bike firmware are up to date. You can also enable the cloud upload feature and manually download cycling data in the Avinox App to avoid losing any data.

3. When the bike is turned on, the GPS location in the Avinox App updates every 5 seconds. About the "shorter segments in Strava" you mentioned, could you share a screenshot of the relevant cycling file? We’ll pass your request on to our senior engineers to see if they can optimize the synchronization process.

 

[Amflow_Support]

@Amflow_Support

For frame size LARGE, can you please measure the total saddle height from the pedal axle, measured with the pedal at the bottom, with the measurement in line with the seat tube, to the top of the saddle?

Can you please give me this measurement in mm with the 170mm dropper post inserted all the way into the seat tube (with the dropper post itself fully extended).

I'm wondering if the large has a saddle height which is too high for me. The medium size frame does not have enough reach for me.

For Large size, the distance from the fully extended saddle to the lowest pedal position is around 830mm. Unfortunately, we can't provide a millimeter-precise measurement. To avoid misunderstanding of your data requirements, We suggest visiting a local authorized store for a more accurate measurement and test ride