Glad you finally got it sorted fella, but what a faff eh. No one should have to go through that. Ive heard quite a few negative stories about that store, pretty sh1te. Mine was Fudges in Epsom, utter waste of space once they have your money, I go to onyourbike in felbridge now, I have to pay labour but couldnt be happier with how they deal with the customers, just hope my frame lasts
Now that's a crack!
Richard @ Raceco Is the Haibike freedom fighter it seems, really trying to up the brand with brilliant service! Heard this from a few people now
Thats mad, seen people still waiting after 3 months for those rear parts and still nothing!
That's Raceco for ya!
Hi everyone, been 3 months since I reported this to the bike shop I bought the Allmtn 6 from. Took a month to get a response from Raleigh to come through. Chased the bike shop last week to find out what's happening, still no new replacement parts but can fit a used one off a demo bike. Not really sure what to think about this, considering the time I've waited and to be offered a used part seems a bit poor. If this was a car needing warranty work, I'm pretty sure I wouldn't except a used part for a repair. And with all the failures reported so far, I wonder how likely it is for a used part to fail as well. Would have been better for Haibike to have given it's valued customers some reassurance the problems had been fixed. Curious to find out what you all think?
Wish it was only 3 months. I am still waiting for my replacement chainstay 5 months and counting. Granted they gave me a used one to see me through but 5 months to provide replacement parts is appalling
You are not wrong, but no amount of complaining, emailing, threatening legal recourse etc has worked. In 2 years of ownership the bike was out of action 1 Month for a replacement rear shock, 5 months for a motor replacement and 2 months awaiting a USED part, Like I said I am still awaiting the proper replacement and that has been 5 months from when 1st reported. Loved the bike but got to a stage where I could not trust it. Your mate sounds very lucky, maybe his LBS fought his corner for him. In my case Tredz haven’t really helped me.
I would avoid Haibike like the plague, 2 years of ownership, bike has been out of action for 7 months. whilst they provided a used tatty replacement chainstay, 5 months later I am still waiting for the replacement part. Between them and Tredz it’s been a disaster. I know all bike companies have their faults but seriously reconsider your choice. The inability to provide replacement parts is worrying.
Tredz have been great from a communication perspective but haven’t really fought my corner with Haibike for me, Interestingly Tredz have blamed Haibike, on the flip side Haibike has blamed Tredz, suggesting they have twice sent the part but Tredz have lost it. I dont really know who to believe. But for a £5400 purchase it’s been all round very poor. The bike has been a lovely bike to ride and when it runs well its great.
So one month later and yet another crazy call from Tredz. They advised they can get me a chainstay from Haibike, but it would not be the right colour. They said if I accept I would get A very small store credit, they couldn’t say how much. I rejected so they said that Haibike would have to get the chain stays painted. I now have to wait whilst this happens. This is on the back of Haibike Raleigh advising they had previously sent two?????????? I know not everyone has had the same experience as me but my advice would be to anyone else, avoid Tredz, they give the air of good customer service but have failed to support me with Haibike, every communication is with a different person so no continuity and when you get slightly irrate on calls they act like it’s you being unreasonable. Avoid Haibike also as their ability to provide replacement parts is atrocious.
So to give an update and credit where its Due, after leaving a scathing review on Trustpilot the Warranty manager from Tredz called me. Having reviewed my case she concluded that I had been let down by them, Haibike and Raleigh, she told me she was going to sort the situation. The next day she called me back after speaking with Raleigh and gave me three options. (1) I could get a new seat stay but it wouldn't be the right colour, (2) I could get a complete new Frame but it would be the coffee / blue colour ( Mine was bamboo Green) or (3) I could keep my bike as is, keep the replacement used scratched seat stay and accept a rather large partial refund ( and I mean Large). I accepted the partial refund and it was processed straight away. So Tredz came through for me in the end. The moral here is insist on speaking to the senior managers when things don't go right. I spoke with so many people in the warranty team over the last year that it lost continuity. The Warranty Manager was fantastic, understanding and courteous, and she did as she said she would and sorted me. Well Done Tredz !!!
