Search results

FB.....the Decoy Battery cover infill decals! Tell me more ???

Get Missis Fatbap to join that group and post your problem/issue. Pics help! It’s probably something the rest of us can help with? The YT HQ is on lockdown with skeletal staff so phone calls could be tricky, they are tricky at the best of times!

@Fatbap I do. Let me check with him how he wants the pre-launch, it’s not official, early-days, no one knows about it, contact points to work.....he is a pro and we need to give him our support, he knows what’s needed and will do all he can in the current climate. He monitors the YT Industries...

The UK YT Industries team have been entirely instrumental in sorting out my Decoy back-to-base woes. Almost daily contact tracking progress of the rebuild and shipment since they stepped in and got everything explained and fixed. No doubt we’ll be hearing and seeing James and his team in due...

You can use it......but it will run out! Best wait until the charger arrives and you can do a full battery charge, don’t flatten your new battery until it’s had a full charge, is best advice.

The secret is out ???

Gav, YT are all over this issue now. I’d like to think Rob ‘had a word’. There’s a good British guy called James who picked up my issue and is handling it. He’s made an impression and got stuff sorted. There’s more to tell, but let’s wait for the bike to make it back. ??

Just waiting on bike being rebuilt and shipped. YT Industries do appear to have done something about the customer service, look at their US operation. I’ve had three calls this week to keep me up to date on progress, the ridiculous delay and ensuing costs all explained and waived as you would...

I can’t argue with that at all! It’s not, but you have to trust me on this, it’s just as promising, based on the last 24 hours.

Dobby if I told you everything I’d never get to look at the new Spectral ON ? Plus I haven’t got my bike back yet! AND I did promise to undo the social media grief I gave them, just a little bit. I’m not sworn to secrecy but I did get to hear about things and that some of the rumours are true...

On the motor and battery syncing: Shimano do have the code. Quite why Shimano UK (Madison the importer) and Shimano (Japan) didn’t exchange the info is as yet unclear. This goes someway to explain how Lee got his sorted but we still don’t have all the facts. The code does allow access to the...

So.....Good Times! New frame being fitted to the Decoy Pro and it'll be shipped back amidst the Covid-19 lock down as and when it can be. No cost. There's a new (British) guy at YT Industries that has sorted this out, he is an impressive addition to their team and has filled in all the gaps...

Quick update to keep you guys who have an interest on the hook a little longer: YT have been in contact. Very happy to say it was a grown-up, professional conversation from one of their guys who knows what he is doing and what needs to be done. They are working this through, but Covid 19 is...

Lee tell me more. Which Decoy? And when did you get it sorted? Many questions....! Which shop? I’ll get to the bottom of this somehow ?

Fx1 it ain’t no hit and run....! I am however, looking at buying some air volume spacers to throw at YT Service Centre staff when I head over there on my £9.99 EasyJet flight to sort this debacle out. Up until we got a little Xenophobic and political the replies have been really useful. I’ve...

YT giving no details when asked. Nothing! ‘Pay for a new frame or we ship it back’ and ‘we can’t approve the use of the frame’. Simply spectacular!

In the UK we just don’t have any YT presence. I’m only a short flight over to Germany though. I’ll resort to that but have no doubt I’ll not get past security. Social media and Shimano in support of the little customer is quite a powerful thing though. I’m nothing if not reasonable, but after 3...

Bank transfer - a year ago. Sadly. But not surprising given it was £5k. It was a beautiful thing for 6 months. Then a very messy divorce.

Tragically bad news for us YT ‘believers’. My faultless (until this) and superb 6 month old 1000 mile Decoy went to my LBS (Shimano approved) to diagnose an electrical motor issue in December 2020, speedo jumping to 20mph+ motor cutting out, then kicking in when speed dropped. Unrideable on any...

Update and tragically bad news. My 6 month old 1000 mile Decoy went to my LBS (Shimano approved) to diagnose an electrical motor issue in December 2020, speedo jumping to 20mph+ motor cutting out, then kicking in when speed dropped. Unrideable on any hills. Shimano UK got involved as LBS...