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Then I hope you have good luck with them eventually sending out the item you paid. I recently had my warranty case completed 3 years after my initial request... Different company but still it can happen. With credit card it's quite easy to get refunded.

How did you pay it?

Imho. do the air can service as usual to keep things smooth and send the shock to service once in a season. If you notice issues in damper performance then do the service early.

I hope you got something other than same Novatec low end rubbish. D462SB-B12 for example uses the same hub shell but it has a better freehub assembly. Easy to swap internals / replace entire hub. I threw my hub to bin and replaced it with Shimano XT microspline hub. I got good excuse to...

Some low end Jam2 like mine have TranzX dropper. Shimanos sub-brand Pro uses TranzX as their dropper supplier. pro, Werkzeug Pro Seal / Bushing Set For Koryak Seatpost - REDUZIERT 28% You can service the post with that kit. If the gas spring has failed you can find it too :)

ESI:s are easy to rip when falling but there's a remedy to that --> ODI bar ends ( or any other a bit bigger plug than those currently supplied with ESI:s.) You can smash those ODI:s quite a bit and they will get ugly but your ESI:s are still safe :)

What tool is required to service Pro4 hub? The freehub seal tool maybe? I'v done service to my own hubs several times and it's tight fitting seal but possible to install without specific tool and with no damage to hub or seal. On the otherhand bearings should be pressed in with tools that fit...

Get the E-tube app to your phone and you see does the system recognize the switch or not. If not then it's possible that you have a faulty switch unit. If you do not want to install the app or go to a bike shop then find another bike with same switch and connect it to your unit briefly for a test.

First and most easy remedy could be this. Switch the bike off and unplug / reinsert the switch cable from the information display. That could be just a simple loose cable issue.

You can change the handlebar to whatever you like. Only downside with ordinary handlebar is that you lose that hidden sleek look. I did not want cables hanging so I bought Shimanos PRO branded riser bar that is made for Di2 setup.

How much 250 wh eBooz pack weights? I'm thinking about getting one and a good bottle cage that is strong enough to withstand impacts. Focus bottle cage mount should endure a lot of beating so that's not worrying.

There's a good chance that these Novatec rear hubs are the culprit. Threadlock will "cure" the issue of unwinding but the freehub is still suffering from poor adjustment. Grease used in the hub is also poor suited for the job. Corrosion resistance is nonexistent if rusting starts in few days...

Hello! I got a Focus JAM2 few days ago and noticed this same effect of rear axle loosening. I stripped the whole Novatec rear hub apart and probably figured out why the rear axle is coming loose. Hub bearings are cartridge bearings as usual but the freehub uses Shimano style cup/cone bearings...