Amflow Customer Support team is here！PLEASE feel free to leave your comment

degville said:

Hello! I'm loving my Amflow PL Pro (XL) so far - I've had the bike since late November. However, I went out last weekend and came back with a broken rear spoke. I can see they're SAPIM E-Light Straightpull, but I'm uncertain about which length to look for.

Any advice on spoke length (my broken spoke is on the rear, cassette-side) and weight (and maybe an alternative to E-Light, as they seem rare), much appreciated.

Thanks, Graham

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Budi said:

Hi, is this the right cable?

https://www.bike24.com/p2834214.html

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Amflow_Support said:

Dear Amflow Riders,

Thank you for your continued support and trust in Amflow! Since the launch of the Amflow PL series, we have been working closely with the Avinox development team to gather your valuable feedback. After much hard work, we are excited to announce that a new firmware update for the Avinox Drive System is available this week.

This update resolves critical user experience issues and introduces new features. You can receive the firmware update by opening the Avinox app. Please upgrade promptly and share your feedback with us after experiencing the new firmware.

Firmware update details:
1.Added support for screen-off mode.
2.Added support for silent mode.
3.Optimized battery life for extended usage.
4.Fixed certain known issues.

We greatly value your feedback. Together with our partner DJI, we are committed to listening and responding promptly to improve our product experience and service quality. Based on user feedback, we will roll out a major software update this spring. Stay tuned. Thank you for your support and understanding. Enjoy your ride!

The Amflow Team

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EME said:

Hi

I have purachsed an Amflow Carbon Pro PL 800 (Large) directly from your good selves in France . I have an issue where the battery does not seem to charge at all. It has never been ridden.

Everything went together well and Ive paired the phone etc and connected the cassette etc. However the battery does not seem to charge at all being stuck on 24%. I havent ridden it 10 metres yet so absolutleno activity.

I have switched off / on , connected bike then power , re-paired the phone done all updates and other muppet hacks that I know of but still it persist with 24% ; the battery charge light is red.

Can you help troubleshoot please?

Thanks

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greenbirdblacklion594 said:

Please can you confirm in a breakdown what is meant by '4.Fixed certain known issues.'? What exactly did you fix here?

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Budi said:

I have a question on the "Continued Assist" setting:
[...decreasing the Continued Assist reduces the sensitivity of the assist, resulting in a slower increase when more pedal force is applied and a slower decrease when less force is applied...]
Does that mean you get more assistance at a lower input power when set at a lower value?

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TheSlaYYer said:

Avinox App Unit Bug and Export/Sync Function Needed

Hi ... First day on the new PL Carbon Pro today ... Noticed two major problems with the avinox app ... I'm running the Android latest version ... Recorded ride data has some issues:

1) Units displayed on MORE screen for a ride don't follow selection of units - e.g. Miles imperial selected but MORE data shows in metric units
2) there's no export option for ride data and no option to resync to cloud bind Strava service after setting bind up so I have "lost" all my ride data from today and can't extract it manually ... This is desperately needed!
3) and finally what is the GPS record frequency? Zooming in on the app, the tracking data looks like a crude 5 seconds resolution, not 1 second, which makes the data useless for shorter segments in Strava.

Hope someone can shed light on these issues ... Everything else

Thanks.

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GnasherUk said:

@Amflow_Support

For frame size LARGE, can you please measure the total saddle height from the pedal axle, measured with the pedal at the bottom, with the measurement in line with the seat tube, to the top of the saddle?

Can you please give me this measurement in mm with the 170mm dropper post inserted all the way into the seat tube (with the dropper post itself fully extended).

I'm wondering if the large has a saddle height which is too high for me. The medium size frame does not have enough reach for me.

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Amflow_Support said:

Dear customer, regarding your questions:
1. Thank you for reporting the unit display error. Our senior engineers are aware of this issue and are working on improvements.

2. We apologize, but currently, cycling data can only be downloaded to the app for syncing. If you didn’t use the "Erase all data" option on the control display, please make sure both the Avinox app and bike firmware are up to date. You can also enable the cloud upload feature and manually download cycling data in the Avinox App to avoid losing any data.

3. When the bike is turned on, the GPS location in the Avinox App updates every 5 seconds. About the "shorter segments in Strava" you mentioned, could you share a screenshot of the relevant cycling file? We’ll pass your request on to our senior engineers to see if they can optimize the synchronization process.

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TheSlaYYer said:

Thank you for your speedy response - please see below:

RE 1) Good news thank you

RE 2) My point is that I cannot export ride data from the Avinox app or synchronise the ride data to Strava that was stored BEFORE the cloud BIND was configured - so I have ride data I cannot extract from the Avinox app to analyse in any other apps including Strava - Even though the Strava link is now set up, the Avinox App will NOT sync the previous rides. I need to be able to export or re-sync the data - export to .FIT file would be the best option - or at least an option to re-synchronise to Strava

RE 3) Just to clarify - Stored rides seem to have 5 second GPS intervals - this isn't enough resolution for segment timing on fast 30>60 second downhill segments - GPS data for routes needs to be stored at 1 second intervals - 5 seconds is a big percentage of some of the shorter runs! At the moment I'm having to run a 2nd external device to record the data on which is a shame.

Thanks!

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Astro66 said:

Hi Amflow Support. I should be getting my new Carbon Pro next week. And I have been buying lots of accessories to protect it.

One thing I have noticed, is that the chainring protrudes significantly below the motor bash guard. And is extremely vulnerable to bashing it when dropping off steep ledges. Damaging or bending teeth. See photo.

View attachment 155627

I also noticed that there does not appear to be any mountings for a chainring protector on the drive side. See photo.
View attachment 155628

Most frames where the chainring will be exposed, have 3 bolt holes to mount a chain-guide and chainring protector.

As the SRAM Transmission Chainrings are very expensive. Do you have any way to mount any sort of chainring protector, like the one in the next photo. This is for a Bosch motor.

View attachment 155629

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Ronen said:

Welcome to Forums! Any idea when Amflow bikes will be available in Israel?

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Entonox said:

Hi @Amflow_Support

What tools do I need to remove the cranks and chainring? And where can I get them from?

Thanks.

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Entonox said:

Hi @Amflow_Support

What tools do I need to remove the cranks and chainring? And where can I get them from?

Thanks.

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AlbertCZ said:

@Amflow_Support - syncing to Strava just not work. 9 trips before OK, last one from today is not synchronized. Strava is bound in Avinox app, Avinox is bound in Strava, I see last trip in Avinox app, everything seems to be normal, but trip is not in Strava. As everything should go "automaticaly", I can do nothing... I suggest cancel lot of automatic action and replace them by manual action doing by rider, this will be much better...

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Biano44 said:

Please, @Amflow_Support update the bike so that it doesn’t automatically ’Stop’ the ride when you just wanted it paused while you stop for a coffee. It’s so frustrating.

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Amflow_Support said:

For the removal of the cranks, you may utilize an 8mm hex wrench to proceed. Please ensure that the outer bolt cap is not removed, as it must remain in place. Regarding the removal of the chainring, a spider tool is required. You are advised to contact our support email or reach out to a local authorized dealer for purchase.

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Amflow_Support said:

You can switch the data recording mode to auto-pause on the control display. When it is set to auto-pause,the bike can start recording and pause recording automatically when the set speed is exceeded and below.

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Biano44 said:

Hi @Amflow_Support
Yes I know all they, but if I stop for a coffee, the bike turns itself off after 5mins or so, and ‘Stops’ the ride. I want to be able to resume the ride when I switch the bike back on so that I have one complete ride in the recording - when I upload to Strava.

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