hctagalong
New Member
I've finally connected with a helpful Canyon technical support rep (I'm in the US) and he has been working with Shimano via the warranty claim process. Shimano thinks the problem is the battery+wiring harness (the wire that runs direct from the drive unit to the battery) and are sending me replacements under warranty.Well how’s it going lads any joy in recent weeks? I run a guiding business and now have 2 in the fleet with this problem
To be honest, I'm skeptical that this is the culprit, but what do I know -- I'm a rookie with regard to eMTBs. Further, I've already tested with a different battery and it was fine for a few rides then the dreaded power cut happened. I've reviewed my ride data and have the following observations:
- Problem always happens when the temp is 70+ (Fahrenheit); relative humidity doesn't seem to matter
- Never has cut out at the beginning of a ride; always 1+ hr into the ride. I usually start my rides at 100% battery therefore the battery consumption is around +/- 60% when it happens (not the same each time and one time the consumption was only around 45%; an outlier but was fairly warm that day)
- Only occurs at trails and outings when I'm riding a bit more "spirited" (constant motion, pushing the pace, rougher terrain). Ride a little lighter pace with some stops along the way, no power cut.
I'll let you know what I find after I get a few rides in with the new wiring harness and battery.