4 weeks ago me and my ridding friend received our brand new Orbea Rise M-LTD. What an excitement! A week later while ridding on a steep trail my left crank arm fell off, I lost the cap and luckily did not harm my self. Next morning I went to the shop where I bought the bike from and they in turn talked to Orbea in Spain to understand better the issue. Orbea recommendation were to use a 14 Nm torque and thread locker/ lock tite. Unfortunately they have not mentioned that other buyers had the same issue!!! Well enough two days later my friend had exactly the same issue; the left crank arm fell and the cap was-lost.
We got really furious and wrote a detailed extremely strong email to Recycles the official importer of Orbea into Israel demanding an official response to the matter. It is no fun, frighting and dangerous experience.
Not few hours had passed and I received a phone call from the manager of Recycles Israel, apologising for the inconvenience and reassuring me that he personally going to bring up the issue with Orbea in Spain. Well enough the following day I received another phone call from the manager saying that he has spoken with Orbea, who apparently were well aware of similar issues around the wold, and offered me and my friend to replace the e-thirteen carbon crank arm with Shimano XTR crank arms, at no cost to us. He also suggested that he will find a way to compensate us for the trouble we went through. Within a day he supplied the new Shimano XTR crank arms and replaced it for us! Wow what a service….
There is no doubt what-so-ever that the e-13 crank arms are not the right ones for these kind of e-bikes. They have only one single bolt to attach the arm to the Shimano EP 8 drive, without thread lock and not using the special hole the Shimano has in the drive of the motor to allow a small hook to be inserted in to give an extra strength to the arm!
Shimano’s crank arms all have 2 bolts, thread locks and a small hook to be inserted into the motor drive spindle.
I believe and demand that Orbea should order a recall for all its’ Rise M-LTD and replace these faulty, wrong, unsafe, dangerous e-13 crank arms! It was only a miracle that I was not heart when losing the crank arm while ridding a technical trail.
It is nice that Orbea are trying to produce a light e-bike, but at what cost? The cost of the safety of their ridders?
I read that there were some issues with the chainring of e-13 as well!
I want a reassurance, in writing, from Orbea Spain that their ridder’s safety is in their top priority and that they are going to recall and change the crank arms to all its Rise LTD ridders, as well as a thorough investigation of the quality of the chainring.
Once again I want to thank Recycles, the importer of Orbea into Israel, and their manager, as well the owner of the shop in Netanya were I bought the bike and got the service from, for a quick and professional handling of the matter. A pleasure to have such a service from a supplier!
We got really furious and wrote a detailed extremely strong email to Recycles the official importer of Orbea into Israel demanding an official response to the matter. It is no fun, frighting and dangerous experience.
Not few hours had passed and I received a phone call from the manager of Recycles Israel, apologising for the inconvenience and reassuring me that he personally going to bring up the issue with Orbea in Spain. Well enough the following day I received another phone call from the manager saying that he has spoken with Orbea, who apparently were well aware of similar issues around the wold, and offered me and my friend to replace the e-thirteen carbon crank arm with Shimano XTR crank arms, at no cost to us. He also suggested that he will find a way to compensate us for the trouble we went through. Within a day he supplied the new Shimano XTR crank arms and replaced it for us! Wow what a service….
There is no doubt what-so-ever that the e-13 crank arms are not the right ones for these kind of e-bikes. They have only one single bolt to attach the arm to the Shimano EP 8 drive, without thread lock and not using the special hole the Shimano has in the drive of the motor to allow a small hook to be inserted in to give an extra strength to the arm!
Shimano’s crank arms all have 2 bolts, thread locks and a small hook to be inserted into the motor drive spindle.
I believe and demand that Orbea should order a recall for all its’ Rise M-LTD and replace these faulty, wrong, unsafe, dangerous e-13 crank arms! It was only a miracle that I was not heart when losing the crank arm while ridding a technical trail.
It is nice that Orbea are trying to produce a light e-bike, but at what cost? The cost of the safety of their ridders?
I read that there were some issues with the chainring of e-13 as well!
I want a reassurance, in writing, from Orbea Spain that their ridder’s safety is in their top priority and that they are going to recall and change the crank arms to all its Rise LTD ridders, as well as a thorough investigation of the quality of the chainring.
Once again I want to thank Recycles, the importer of Orbea into Israel, and their manager, as well the owner of the shop in Netanya were I bought the bike and got the service from, for a quick and professional handling of the matter. A pleasure to have such a service from a supplier!
