Contact e-thirteen directly. The Rep is sometimes on here and i have seen others with the same problem get results from E-thirteen.Hi all,
Ive had a Rise for less than a week, amazing bikes, lots of fun.
Issue is, the chain ring has snapped, so the fun has stopped.
its completley come off the crank, the inner part is still there, mounted to the crank and is still attached, and the whole outta peice has come off.
anyone else had this issue?
i wasnt pedalling particularly the mud, flat ground, and POP, the things just snaps striaght off.
im worried that as this is a new bike, and the chainring (from what i read) was especailly made for the bike, its might be a design fault, or if its just a manufactoring fault, its may take some time to get a replacement.
Contemplating taking the bike back.
Dont spend near enough 7k on a bike to have issue like this. Fully unridebale and not an easily accessible part. So far bike shop said they would get back to me today, and now they are saying they will get back to me tomorrow.
Fingers crossed they can get a replacement soon. Very frustating as its costs a small fortune, plus its was a 4hr walk home. Could have been a whole lot worse.
Ive asked for two more so i can have a backup if it happens again, and if it does, i can replace it on the trial then replace the bike when im home.
if anyone has any ideas, of has had this issue, please get in touch.
Thanks all!
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