NBD - Crestline RS 180 but...

[1809]

Hello all, didn't imagine this would be my first post, but I wanted to poll the masses. I was stoked to receive my RS180 yesterday but it looks like it sustained some minor damage in transit (see the paint cracks and flat spot on the headset). I'm working under the assumption that this is all cosmetic and I know that I'll do worse to the bike as I get it out and ride, but it still bothers me to take delivery of a less-than-perfect thing, especially at this price point. Should I just suck it up and ride or request an exchange? Thanks all!

I'll post a proper hello in the newbies section when I get a chance.

 

[Chuckles]

Email Troydon and see what he says, he is amazingly fast to respond and extremely helpful in my experience. One way or another you are going to love that bike

 

[B1rdie]

This looks much more like a crack on the surface layer of the carbon than the paint...

 

[1809]

After some back and forth with the seller and Troydon, I've decided to keep the bike. Everyone seems confident that it is cosmetic and have reassured me that the frame will be covered under warranty should bigger problems arise. They made things right to my satisfaction.

 

[B1rdie]

Sounds reasonable. If the frame fails at the headset you’ll probably not going to be in a hurry to get a new bike for a few monthes…

 

[techm8n]

Hello all, didn't imagine this would be my first post, but I wanted to poll the masses. I was stoked to receive my RS180 yesterday but it looks like it sustained some minor damage in transit (see the paint cracks and flat spot on the headset). I'm working under the assumption that this is all cosmetic and I know that I'll do worse to the bike as I get it out and ride, but it still bothers me to take delivery of a less-than-perfect thing, especially at this price point. Should I just suck it up and ride or request an exchange? Thanks all!

I'll post a proper hello in the newbies section when I get a chance.
View attachment 139487

That's interesting because I received my RS180 this week. And I noticed that my head tube doesn't have a cracked paint like yours, but I see some waviness on it like when they put layers of carbon, they didn't sand it down and make it smooth and even. I'll keep my eye on it and make sure that it doesn't get cracks on it after my rides.