I think this was a Covid thing ? I know today the replacment time is pretty short for Shimano.I heard stories people waiting several months for new Shimano motor, no thank you... Specialized will replace the motor from few hours to up to a several days or maybe up to a week in worst cases .... Would pick Spesh again even though the motors fiasco, I think no other motor gives you so natural riding feeling...
For the Levo motors,Specialized and Brose realized pretty quick that if they won't offer something special with the service,no one will buy their bikes.I know peaple with 7 motors in 18 months...