Horse
Member
My bike went in to local bike shop on Thursday for a Ride One controller, I got it back inc a firmware update, I couldn't alter the settings in the app with regards to the assist levels on getting the bike back.
I took the bike out on one of my usual routes which is roughly 32km and noticed the Auto mode (smart assist was very easy). On this route I normally use around 25%-30% max in Auto mode. On this occasion I went through 80% battery. Meaning I used a whopping 55% extra battery for something I normally do on 25%. I noticed it used 20% in 6km.
I took the bike back to the store the following day (Friday) as requested following a telephone call to the Giant tech team. The store updated their laptop and then again updated my firmware. I was able to get into my settings on the app and put the bike assist settings back to what i previously had them set at prior to the new ride one controller and firmware update. Setting them to....
Eco 50%
Eco+ 125%
Trail 175%
Active 250%
Active+ 350%
I again tried the bike today and it is still using too much battery in auto (smart assist mode) using 20% 6km. In smart assist mode the bike feels like it you are getting a constant 200% - 300% assist and it's eating the battery. I use auto a lot and previous to the control change and firmware updates by the store i was getting around 100km in Auto..
If your thinking about a firmware update, it maybe worth while holding off..I have raised my concern with giant and waiting on a fix/reply
Giant Trance E+ Pro 2. 2020 model.
I took the bike out on one of my usual routes which is roughly 32km and noticed the Auto mode (smart assist was very easy). On this route I normally use around 25%-30% max in Auto mode. On this occasion I went through 80% battery. Meaning I used a whopping 55% extra battery for something I normally do on 25%. I noticed it used 20% in 6km.
I took the bike back to the store the following day (Friday) as requested following a telephone call to the Giant tech team. The store updated their laptop and then again updated my firmware. I was able to get into my settings on the app and put the bike assist settings back to what i previously had them set at prior to the new ride one controller and firmware update. Setting them to....
Eco 50%
Eco+ 125%
Trail 175%
Active 250%
Active+ 350%
I again tried the bike today and it is still using too much battery in auto (smart assist mode) using 20% 6km. In smart assist mode the bike feels like it you are getting a constant 200% - 300% assist and it's eating the battery. I use auto a lot and previous to the control change and firmware updates by the store i was getting around 100km in Auto..
If your thinking about a firmware update, it maybe worth while holding off..I have raised my concern with giant and waiting on a fix/reply
Giant Trance E+ Pro 2. 2020 model.